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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: jeff1 on March 02, 2009, 12:42:50 pm

Title: Gardiner poles phone problem
Post by: jeff1 on March 02, 2009, 12:42:50 pm: Alex I have been trying to contact your office all morning regarding my delivery but I can't get through, I also sent you an email but its coming up as not sent Heeeeeeelp!

Anyone else having the same problem? I think their phone line must be down :'(
Title: Re: Gardiner poles phone problem
Post by: jeff1 on March 02, 2009, 12:57:49 pm: OK I Just text Alex and I had this reply from him

Kirsty has just rung me to say there is a serious BT line fault at Gardiner Pole Systems and they are unable to receive emails or phone calls. Apparently BT are working on this and hope to have it fixed soon. Mrs A has put something on the website

So if anyones trying to contact them be patient. :'(
Title: Re: Gardiner poles phone problem
Post by: jeff1 on March 02, 2009, 03:50:17 pm: I managed to get through to gardiners and spoke to Kirsty and this was her reply.

The phone lines are now up and running but there is still no Internet access, so service will be limited.
Title: Re: Gardiner poles phone problem
Post by: leapstallbuildings on March 02, 2009, 03:50:32 pm: Quote from: jeff1 on March 02, 2009, 12:57:49 pm
OK I Just text Alex and I had this reply from him

Kirsty has just rung me to say there is a serious BT line fault at Gardiner Pole Systems and they are unable to receive emails or phone calls. Apparently BT are working on this and hope to have it fixed soon. Mrs A has put something on the website

So if anyones trying to contact them be patient. :'(

Pretty good at forecasting too. It's got 3rd March on the website :)
Title: Re: Gardiner poles phone problem
Post by: jeff1 on March 02, 2009, 03:52:52 pm: Well I know Gardiners like to stay one step ahead ;D ;D
Title: Re: Gardiner poles phone problem
Post by: Alex Gardiner on March 02, 2009, 04:01:51 pm: Quote from: leapstallbuildings on March 02, 2009, 03:50:32 pm
Quote from: jeff1 on March 02, 2009, 12:57:49 pm
OK I Just text Alex and I had this reply from him

Kirsty has just rung me to say there is a serious BT line fault at Gardiner Pole Systems and they are unable to receive emails or phone calls. Apparently BT are working on this and hope to have it fixed soon. Mrs A has put something on the website

So if anyones trying to contact them be patient. :'(

Pretty good at forecasting too. It's got 3rd March on the website :)

Ohhh! That was me. I knew I'd get something wrong :(. I'll change it now - did you like my phone box picture though :)

Mrs A
Title: Re: Gardiner poles phone problem
Post by: leapstallbuildings on March 02, 2009, 04:24:41 pm: Quote from: Alex Gardiner on March 02, 2009, 04:01:51 pm
Quote from: leapstallbuildings on March 02, 2009, 03:50:32 pm
Quote from: jeff1 on March 02, 2009, 12:57:49 pm
OK I Just text Alex and I had this reply from him

Kirsty has just rung me to say there is a serious BT line fault at Gardiner Pole Systems and they are unable to receive emails or phone calls. Apparently BT are working on this and hope to have it fixed soon. Mrs A has put something on the website

So if anyones trying to contact them be patient. :'(

Pretty good at forecasting too. It's got 3rd March on the website :)

Ohhh! That was me. I knew I'd get something wrong :(. I'll change it now - did you like my phone box picture though :)

Mrs A

Yep. That was a nice touch. :)
Title: Re: Gardiner poles phone problem
Post by: matt on March 02, 2009, 05:40:46 pm: ive e.mailed gardiners

i dont s.pose any1 knows a direct e.mail address, it was kinda urgent
Title: Re: Gardiner poles phone problem
Post by: Alex Gardiner on March 02, 2009, 05:49:22 pm: Kirsty is pulling her hair out with no Internet connection. BT don't seem to realize the importance of being an Internet based company even though they charge £100's a month for their service!! Can I help Matt? alex@agardiner.co.uk
Title: Re: Gardiner poles phone problem
Post by: matt on March 02, 2009, 06:01:24 pm: Quote from: Alex Gardiner on March 02, 2009, 05:49:22 pm
Kirsty is pulling her hair out with no Internet connection. BT don't seem to realize the importance of being an Internet based company even though they charge £100's a month for their service!! Can I help Matt? alex@agardiner.co.uk

thanks alex

i have e.mailed you
Title: Re: Gardiner poles phone problem
Post by: Kirsty Gardiner on March 02, 2009, 07:11:21 pm: Hi Everyone,

Working from home where I have Internet access!

My apologies for todays problems with the phones - BT are due to begin installation tomorrow of a better system with multiple lines so that less people get engaged tones and answer phones.

However in their wisdom they decided to switch across our broadband and phone lines on Friday evening instead, without telling us - they managed to reverse the phone lines at noon today - but the broadband is firmly down until mid/late tomorrow. We've been told that we will have phones throughout most of tomorrow's installation, but I'm not feeling hugely optimistic about that right now.

I think I'll just apologize in advance for any problems experienced tomorrow!

Kirsty
Title: Re: Gardiner poles phone problem
Post by: jayclean on March 03, 2009, 02:42:33 pm: Hi Alex

Please could you give me a ring asap as a cant get through on phone line or email.

James
millbrooke window cleaning
Title: Re: Gardiner poles phone problem
Post by: Alex Gardiner on March 03, 2009, 04:07:25 pm: Email me on alex@agardiner.co.uk with your details. (I've just tried the Office number and got through.)
Title: Re: Gardiner poles phone problem
Post by: matt on March 03, 2009, 04:38:44 pm: Quote from: Alex Gardiner on March 03, 2009, 04:07:25 pm
Email me on alex@agardiner.co.uk with your details. (I've just tried the Office number and got through.)

i tried earlier today alex, it had a message saying the line is temp not available

i e.mailed you the details anyway

cheers
matt
Title: Re: Gardiner poles phone problem
Post by: ftp on March 03, 2009, 04:58:01 pm: Matt, i can help you - the slx poles aren't in yet - you'll have to wait. ;)
Title: Re: Gardiner poles phone problem
Post by: Alex Gardiner on March 03, 2009, 05:18:43 pm: The phone lines are now operational, but the broadband is still down. Because of this we are going to have to stop the website taking orders as they are stacking up on the server. All orders will need to be rung through to 01726 66400 during office hours. Many apologies.
Title: Re: Gardiner poles phone problem
Post by: Carey Ward on March 03, 2009, 10:17:24 pm: Alex & Kirsty

Only did our order on Sunday tea time - expected some delay with what we read on here - really impressed that they were waiting for us at home today when we finished and sooooo looking forward to trying the new brush

Many Thanks

Vicky :D