Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: kinder clean on February 22, 2009, 02:53:24 pm
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Had a call, going to take a look tomorrow, the lady has bought some brand new teak furniture from DF* that has left stains on her cream carpet.
Don't hold much hope for this one, but does anyone have any good tips that I might try?
How about hydrogen peroxide ??? after testing of course.
Cheers
Paul
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sodium met would be my last resort with my new technique after testing of course, would be last resort though.
sod met will deffo get rid of it but may leave a slighly yellow mark.
don't forget i'm a newbie though so i'm just chewing the fat so to speak till the big boys come along.
derek
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Wouldnt have thought new furniture would just leave stains? Whats the story Paul?
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Hi Joe
The lady said she contacted DF* who sent one of there staff to attempt to remove the stain - failed.
Now she has a written letter from DF* stating she should contact a professional CC and they will reimburse her costs for this service.
Derek, whats this product? where can I get it from?
Cheers
Paul
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Sodium Metabisulphate available for beer making shops - steralise jars for brewing etc.
Fairly cheap - about £1 something for a small amount.
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Will Sodium Met still work on a nylon carpet ?
John
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Wouldnt have thought new furniture would just leave stains? Whats the story Paul?
Maybe cheap furniture Joe ??? It is from DFS :-X, I wonder if she'll pay up right away or not until April 2010, interest free credit ;D ;D ;D
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derick,
I dont know who,s told you sodium meta will defenitly shift it because it definitly wont, You may have a little success, but to say it will definitly shift is wrong, I hope you dont guarantee this to your custys.
I have had a good success rate on stubborn red wine stains and the like , furniture dye a little less.
You do need to mix with very hot water , to the point were it will scald you for the best results.
Geoff
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geoff
hence the technique
very very hot.
never failed to improve on the stain so far and thats what i guarantee.
derek
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Derek,
What dilution rate do you use?
Mark
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Thats more like it Derick , improved been the operative word, how ever you really should,nt be guaranteing ,even an improvment , 2 reasons really the first , you may not improve at all and secondly ,although you may improve , a custys perception of improving may be completly different to yours, and custys are strange creatures ;)
Geoff
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forgot to add to my previous post,
dont go smelling the stuff when mixing, and inform the custy of the smell , and ensure nobody suffers with asthma or bad chest , it can effect.
Geoff
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Hi Guys
Good point Geoff be careful with sodium met.
Derek, your offer to improve will be unlikely to be good enough as the custy wants it to be removed.
The way to handle this is to do a report and charge for that.
Cheers
doug
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geoff
totally understand where your coming from but if i think i can improve it i will guarantee it, then if the custy's not happy, they don't pay. i'm happy with that, i'm learning so i need all the practice i can get. i know a lot of you guys frown upon my freebies but i aint gonna change, its just my way of doing business, i get practice and the customer gets piece of mind. no result, no fee.
i have turned some stains down so i don't give it a go, willy nilly. ;)
trust me, i'm a carpet cleaner.
john
not sure about PP, all mine have been on wool, shaun said it wouldn't work as good but until i test it, i'll keep an open mind, can't see why it won't.
derek
ps...
doug
done 3 irrimoveable stains so far, all other quotes from other cc's said it won't come out, i said i could improve it considerably and they used me. so for me personally, the improvement approach is working. all though i would point out that these were in with full cleans and not just stain removal jobs, they may be different.
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What dilution rate do you use Derek, how long dwell time do you give on average?
Mark
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Hi Derek
The point I am making is that this is DFS's problem and your customer is unlikely to accept an improvement, which she would do if it was her mistake.
Offer to assess and write a report , charge 60 Pounds and she can claim of DFS.
Make sure she pays you .
Cheers
Doug
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Its one of pauls clients ???
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As Joe said "what's the story?" Do DFS actually sell teak furniture? Teak is well expensive hard wood. Wouldn't have thought DFS would use it in construction. But I may be getting off the point.
Unusual for new furniture to leave wood stain marks. So has custy spilt something in which case DFS may not be liable.
Derek
This would be one of those perfect situations to practise AND charge as you are not liable to the customer but in this case to DFS. (Yes I know this is not actually your case.)Doug mentions about £60 for report. This would include what the stain was, the material in the carpet, how its constructed and how fitted to the floor. And you should charge for the attempted clean/improvement.
Finally the client should pay you and they will get reimbursed by DFS. DFS will recompense the custy quickly; if you invoice them directly they have no interest in keeping you sweet and will manage to loose the invoice/forget who you spoke to/claim no knowledge of your report etc.
Roger
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mark
i use powder straight on to the stain so i don't dilute.
derek
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i will have to give it a try i bought some ages ago but wasnt sure how to go about getting the best results with it.
Do you wet the carpet first or do you apply dry?
Mark
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apply sod mets dry, exactly over the stain.
place terry towel over the stain, then use a steamer through the back of the terry towel, keep lifting the towel to see when the mets is dissolving, once desolved remove terry towel and blast direct on to stain, it will vanish before your very eyes, "now thats magic"
the terry towel is to stop the mets powder from blowing all over the place.
practice first obviously.
maximum heat and no over spray, tadaaaaa.
copywrite of derek west 2009 ;D ;D ;D
derek
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The use of " high heat " has been around as long as I've been cleaning carpets ( 25 years ) but there are obvious potential problems with synthetics and with possible colour loss.
That's why I alway's have a clean white towel and steam iron on board.
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Derick,
Although I admire your inginuity ,and yes I can see how your method works, again be careful!
apply sod mets dry, exactly over the stain.
place terry towel over the stain, then use a steamer through the back of the terry towel, keep lifting the towel to see when the mets is dissolving, once desolved remove terry towel and blast direct on to stain, it will vanish before your very eyes, "now thats magic"
the terry towel is to stop the mets powder from blowing all over the place.
practice first obviously.
maximum heat and no over spray, tadaaaaa.
copywrite of derek west 2009 ;D ;D ;D
derek
applying the temprature you are talking about from a directly to the carpet can have its pitfalls, not only can the twist be heat set the dye its self can be heat set, so infact you can undo the twist and release the dye.
Geoff
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I have got to take my hat off to you Derek your not afraid to try new ideas!
Short of pulling the Stanley knife there is not much else that can be done on many stains
But as you quite rightly say you offer to improve the stain not guarantee full removal.
And as you say your having some success with you off the wall idea of stain removal.
Its great living life at the sharp end every day's a new adventure
Well done that man.
Dave
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What you blast it with Derek, plain hot water?
John
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Derek , at last some one gives up a method spot and stain and ur a fellow newy .
nice touch ;D
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Bet he blasted it with hot water ??? ;D
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i used a steamer.
the clue is in the instructions post i put up. it says "steamer" ;D
try it
yowl luvvit. ;D
derek
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To conclude:
Went out to look at the stain today, inspected the stained carpet, asked custy how long had the stain been there - her reply was ' About 18 months now, we didn't notice it till we moved the furniture last week' - GOD GIVE ME STRENGTH!!
Paul