Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Mr Sparkle on February 02, 2009, 10:46:28 am

Title: Jobs booked in
Post by: Mr Sparkle on February 02, 2009, 10:46:28 am: Hi guys i've got lots of first cleans booked in for today and 2moro, Is it best to phone them and say i can't come cus of the weather or just turn up when weather is better?
Worried cus i've only just started up and don't want to let custies down. I'd told them the days i was coming so they can leave there gates open etc.
Is it best to phone every custie and apologise and make new date with them? ??? ???
Title: Re: Jobs booked in
Post by: jodan63 on February 02, 2009, 10:50:18 am: hey stan, r u bored? you have replied to almost every thread lol
Title: Re: Jobs booked in
Post by: chrisyg on February 02, 2009, 10:55:38 am: Turn up, see if you can do it first. Unless you get stuck in the snow and then phone them.

You can then speak to them face to face about re scheduling.
Title: Re: Jobs booked in
Post by: jodan63 on February 02, 2009, 11:44:09 am: i still get my mam to post me the bury times lol. miss the holland,s pies. can get them from a cash n carry , but not the same
Title: Re: Jobs booked in
Post by: Steve B on February 02, 2009, 11:56:37 am: Quote from: Mr Sparkle on February 02, 2009, 10:46:28 am
Hi guys i've got lots of first cleans booked in for today and 2moro, Is it best to phone them and say i can't come cus of the weather or just turn up when weather is better?
Worried cus i've only just started up and don't want to let custies down. I'd told them the days i was coming so they can leave there gates open etc.
Is it best to phone every custie and apologise and make new date with them? ??? ???

I would give them a call and tell them you will be with them at the first window of opportunity. I agree with others that they would not expect you in this weather but it's good to communicate with your customers and offer good customer service by keeping them in the picture and I'm certain all will appreciate the call.
Title: Re: Jobs booked in
Post by: jodan63 on February 02, 2009, 12:22:23 pm: no way .i love it down here. just like to keep up with wots going on in bury lol. i live in n cornwall. near wadebridge. 10 mins from the beach lol. not an hours drive to blackpool
Title: Re: Jobs booked in
Post by: jodan63 on February 02, 2009, 12:35:22 pm: i suppose i live in between bude and newquay.my mate owns about 12 bakery shops , his pasties are very nice .