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UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: dave123 on January 06, 2009, 01:43:36 pm

Title: Any one text reminders to customers?
Post by: dave123 on January 06, 2009, 01:43:36 pm

I normally send customers reminders but have thought about texting them instead.Anyone ever done this and what response did you get ?

Title: Re: Any one text reminders to customers?
Post by: Ryan Smyth on January 06, 2009, 03:22:18 pm

Funny enough i was thinking about doing the same thing,it'll be interesting to see if anyone does it

Ryan

Title: Re: Any one text reminders to customers?
Post by: Doctor Carpet (Ret'd) on January 06, 2009, 03:46:37 pm

Certainly cheaper than writing to them but no guarantee that they will get it or read it whereas a phone call means you will speak to them (no guarantee that they will still do what they promise) or you leave a message on an ansaphone to which there is no promise that they will listen to or even admit receiving.

Emails with auto acknowledgement of receipt stands a better chance of working.

Overall seems like too much hard work given that some people will still ignore some arrangement they made the night before.

Might be worth phoning them when you have finished the job before to say you are on the way. then if they are out you can rearrange your diary more easily.

Go with flow. Either they are in when you call or they are not.

Title: Re: Any one text reminders to customers?
Post by: JandS on January 06, 2009, 07:20:51 pm

I nearly always ring them when leaving previous customers house.
But them I'm nearly always late because I'm nearly always late leaving the house first thing.
 ;D ;D ;D

John

Title: Re: Any one text reminders to customers?
Post by: clinton on January 06, 2009, 07:29:36 pm

Do you phone every customer before you go to the job ???

Title: Re: Any one text reminders to customers?
Post by: Mike Osbourne on January 06, 2009, 07:34:32 pm

I call them 'opportunity to cancel/rearrange calls.'

I decided better to deal with the odd no show.

Title: Re: Any one text reminders to customers?
Post by: clinton on January 06, 2009, 07:36:30 pm

Mike

Glad you said that :)

Thats what i was thinking ::)

Title: Re: Any one text reminders to customers?
Post by: Mike Osbourne on January 06, 2009, 07:43:11 pm

I can understand the other way of thinking though. It's a nice service and you know where you stand but i just like to make certain they have put it in their diary and that a charge will be made if they cancel within 48hrs.

Title: Re: Any one text reminders to customers?
Post by: will01 on January 06, 2009, 09:50:52 pm

Mike, Id love to charge for late cancellations but believe that the law always falls on the side of the customer. Do we have any rights regarding late cancellations or is it just a case of putting the frightners on them and hope they pay up?

I would also be wary of them badmouthing me because I had the gall to make a stand and p them off.

Title: Re: Any one text reminders to customers?
Post by: Mike Osbourne on January 06, 2009, 10:28:27 pm

For me it's a pre emptive measure. Basically people think twice if they just can't be arsed.

Waste of time chasing it if it does happen, the emotional energy is too costly.