Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: karygate on December 17, 2008, 08:30:44 am

Title: how to drop a customer
Post by: karygate on December 17, 2008, 08:30:44 am
been doing this one lady since i started and her friend. anyway always messed me about as in can you come after 1pm etc because she has to let me through her friends and always conversation about windows etc and takes twice as long. anyway missed her out since october thinking she would just get someone else. seen her yesterdted me as her long lost friend and i agreed o do her again starting next year. i just cannot bring myself to tell her no. even tried to do a quick job but that did not deter her.no good at dropping bad customers.the other one i dropped because i can only do her on a saturday morning because of her dogs rang me up and i have agreed to take her back on. am i just soft.
Title: Re: how to drop a customer
Post by: williamx on December 17, 2008, 09:41:49 am
Quote from: karygate on December 17, 2008, 08:30:44 am
i can only do her on a saturday morning because of her 
dogs rang me up and i have agreed to take her back on. am i just soft.
[/pre]

If her dogs can use a telephone, why dont she get them to clean the windows ::)

Otherwise tell her that in the new year your prices are going up and increase hers to the level where you cannot say no too. ;)
Title: Re: how to drop a customer
Post by: Chameleon on December 17, 2008, 12:09:21 pm
 ;D
Yes I would agree with that!
Just say we have had a good hard look at our business and come up with a new pricing structure!
Your new price (If you should decide to except it) will be £?.??
price them out, and don't worry!
You never know she might say yes and then it might not seem so bad! ;)
Title: Re: how to drop a customer
Post by: weetot on December 22, 2008, 07:40:23 pm
Yep I saw them dogs using an I- phone, and on a a Saturday, very clever.
I would put the price up, or just mention that you can only do the fronts to save time & cut your losses.
(just take a tiny drop in wages) or just buy her a man eatin plant.
Title: Re: how to drop a customer
Post by: Dave Turley on December 26, 2008, 12:25:54 pm
is that why its called a DOG & BONE?






.......groan!  lol  :D
Title: Re: how to drop a customer
Post by: C A Payne on December 26, 2008, 12:39:01 pm
employ a zero tolerance service, if they look at you the wrong way, sack em!!  ;) regards charlie
Title: Re: how to drop a customer
Post by: Niall McAllister on December 26, 2008, 01:00:03 pm
Quote from: iwitot on December 22, 2008, 07:40:23 pm
Yep I saw them dogs using an I- phone, and on a a Saturday, very clever.
I would put the price up, or just mention that you can only do the fronts to save time & cut your losses.
(just take a tiny drop in wages) or just buy her a man eatin plant.

going off topic a bit, but I would like to nominate the new iphone as the coolest gadget of 2008
Title: Re: how to drop a customer
Post by: marc on December 27, 2008, 12:13:54 am
price as a new job and price it well or it will grate with you ie if you were charging her £10 tell her the new price is £18 ish     then the ball is in there court  if ya getting good money for it it may not seem so bad   as for the one that must be done on a sat yoy could say you dont work sat anymore and do it on your terms   any way good luck  marc
Title: Re: how to drop a customer
Post by: Londoner on December 27, 2008, 08:41:21 am
Ask yourself the Alan Sugar question.

What would Alan Sugar do in this situation? would he be so soft or would he be ruthless?
Title: Re: how to drop a customer
Post by: Oakley Windows on December 27, 2008, 09:04:44 am
He'd be ruthless.



But thats not business, thats entertainment.
Title: Re: how to drop a customer
Post by: Londoner on December 27, 2008, 09:41:31 am
Quote from: Matt @ Oakley Windows on December 27, 2008, 09:04:44 am
He'd be ruthless.



But thats not business, thats entertainment.

And where do you think he got all his money from? I meant what would he do in real life?
Title: Re: how to drop a customer
Post by: Oakley Windows on December 27, 2008, 09:45:36 am
Dunno, dont know the bloke.

However he got all his money doesnt mean he sacks people with a ruthlessness. Sacking them in a kindly manner still achieves the same result as sacking them ruthlessly.
Title: Re: how to drop a customer
Post by: AuRavelling79 on December 27, 2008, 03:14:53 pm
Quote from: Matt @ Oakley Windows on December 27, 2008, 09:45:36 am
Dunno, dont know the bloke.

However he got all his money doesnt mean he sacks people with a ruthlessness. Sacking them in a kindly manner still achieves the same result as sacking them ruthlessly.

True - I remember one of the earlier "Apprentice" shows - the one where the tall, young black guy won over a more assertive opponent at the end. AS said the substance of "it's all very well being assertive and go-getting but you need to deal with high level buyers and customers who need to be treated with courtesy".

Title: Re: how to drop a customer
Post by: Paul Coleman on December 27, 2008, 05:12:40 pm
I'm sure there must be a song somewhere in this thread.  Reminds me of "50 ways to leave your lover..................." .
"50 ways to dump a custie............."
Title: Re: how to drop a customer
Post by: Ian Lancaster on December 27, 2008, 07:11:36 pm
Quote from: The Shiner on December 27, 2008, 05:12:40 pm
I'm sure there must be a song somewhere in this thread.  Reminds me of "50 ways to leave your lover..................." .
"50 ways to dump a custie............."

That's your last scrim, Jim...

No more clean glass, Cass......

Shift your own dirt, Bert...

Wipe your own sill, Jill....

Shine your own fan, Dan...



Over to you lot ;D ;D ;D
Title: Re: how to drop a customer
Post by: Clive McDonald on December 27, 2008, 07:42:58 pm
very good.
on the ruthless question it used to be said that all his businesses involved a talented partner, and a venture begun equally, after achieving success, ended with a venables type shafting for the relevant partner.
Title: Re: how to drop a customer
Post by: AuRavelling79 on December 27, 2008, 08:09:45 pm
Quote from: Ian Lancaster on December 27, 2008, 07:11:36 pm
Quote from: The Shiner on December 27, 2008, 05:12:40 pm
I'm sure there must be a song somewhere in this thread.  Reminds me of "50 ways to leave your lover..................." .
"50 ways to dump a custie............."

That's your last scrim, Jim...

No more clean glass, Cass......

Shift your own dirt, Bert...

Wipe your own sill, Jill....

Shine your own fan, Dan...



Over to you lot ;D ;D ;D




Very good!  ;D

Wipe your own patio, Paddy-O...

Wash your own frame, Dwayne...

Wipe your own transom, handsome...

Kill your own spidey, Bridie...

I'll not scrim your lead, Fred...

Unlock your own gate, mate ...