Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: monkeyboy950 on December 16, 2008, 11:50:22 pm
-
Bought new work,done it for 1st time last week,it was all done trad but i only do wfp,so i compromised and done top wfp bottoms trad,anyhow went to house to collect the woman comes out cursing that i used a old mop wet the windows and fffed off was her words,i try say no sorry its the new wfp system but i only got no sorry i done it,and she started screaming u lying c i seen what u did get the f out my garden or im calling the police and slams the door,i knock door again and she is screaming about the police,its only 3.50 but i dont deserve talking to like that she could have been im not happy with windows im not paying and i would have been fine i will cancel u but who on earth talks to someone like that,im determined now to get my money whats best way to go aboout it,never been spoken to like that in over 11 years of cleaning windows >:(
-
£3.50 ??? Just leave it and move on 8)
Andy
-
time of the month me thinks... ::)
TBH, you should tell your customers, esp if you have bought a round normally done trad, how you will be doing it.
Dont let it get to you.. move on..
-
did tell a few of them when i went round some of the work that they will see i will be doing it different from last firm,most were yeah thats fine just get them clean son,its a small housing estate so presumed most would be ok with it and to be honest she is 1st to mention it
-
Bought new work,done it for 1st time last week,it was all done trad but i only do wfp,so i compromised and done top wfp bottoms trad,anyhow went to house to collect the woman comes out cursing that i used a old mop wet the windows and fffed off was her words,i try say no sorry its the new wfp system but i only got no sorry i done it,and she started screaming u lying c i seen what u did get the f out my garden or im calling the police and slams the door,i knock door again and she is screaming about the police,its only 3.50 but i dont deserve talking to like that she could have been im not happy with windows im not paying and i would have been fine i will cancel u but who on earth talks to someone like that,im determined now to get my money whats best way to go aboout it,never been spoken to like that in over 11 years of cleaning windows >:(
Wow! £3.50! I haven't done a house for £3.50 since 1996 when I started! I soon learned mind.
You bought some good work there, monkeyboy!
If you must do something then wait 'til she goes out and restore her windows to how they were by putting the dirt back on.
BTW, sorry to hear you got sworn at; you're well shot IMO.
-
Bought new work,done it for 1st time last week,it was all done trad but i only do wfp,so i compromised and done top wfp bottoms trad,anyhow went to house to collect the woman comes out cursing that i used a old mop wet the windows and fffed off was her words,i try say no sorry its the new wfp system but i only got no sorry i done it,and she started screaming u lying c i seen what u did get the f out my garden or im calling the police and slams the door,i knock door again and she is screaming about the police,its only 3.50 but i dont deserve talking to like that she could have been im not happy with windows im not paying and i would have been fine i will cancel u but who on earth talks to someone like that,im determined now to get my money whats best way to go aboout it,never been spoken to like that in over 11 years of cleaning windows >:(
If you must do something then wait 'til she goes out and restore her windows to how they were by putting the dirt back on.
Ive heard the scally kids with eggs do a good job :P
pop round when due next time and ask if she wants it cleaning then, and charge more for the egg + last last due :P
-
if you put a small hole in the top of the egg, get rid of about 10% of the egg white and replace it with vinegar and salt solution you get a lovely fast setting egg concrete.
I've heard its nearly impossible to remove from glass windows.
-
Wow it's amazing the ideas you pick up on this forum. I would say just get all of her other neighbours so she's the odd one out and then she will find it doubley hard to get another window cleaner, especially for 3.50. Seriously though it's not worth getting upset about which is what she obviously wanted to do.
Simon.
-
Only time I was sworn at like that was when one of my custies was a little worse the wear for drink.
Owed me £9 and refused to pay because he didn't see me do the windows. The fact that they were clean didn't register with him and he gave me a right mouthful. Told me a was a lying cheat with a few choice words thrown in.
I told him I was not calling again.
Next month I was cleaning the neighbours when he came out. I thought, 'Here we go again.' Instead he apologised profusely for his conduct, asked me if I would carry on and paid me what he owed plus another up front.
I think his wife probably bent his ear.
They've been good customers ever since.
-
Just forget about it and move on especially for silly money £3.50.
I think it was about 1990 the last time i charge that.
I have been sworn at it the past by one old dear f'ing and blinding.
I just kept my calm let her finish and then told her to find someone else and walked away.
This was because i would not clean her gutters the between xmas and new year a few years ago and i went round and told her when i would do them and she went into one.
She has tried 3 time now to get me back but i just poliltely say no and she always asks why and i just say i will never do a job for someone again who speaks to me the way she did.
-
I think that nobody would blame you if you dropped this one, but make sure that the other local 'cleaners know that you've dropped her - and exactly why!
Baldeagle
-
She sounds like a nutter ::)
Anyway, reminds me of when an ex work collegue of mine bought a brand new mini metro (yes, it was a while ago) & one of the radio speakers didn't work. sound was only coming from one side of the car. He went into the dealer & played hell with the salesman, ranting & raving, gave him a right ear full (he had had some other probs with the car too). So the salesman stood there for 5 minutes & took the abuse & when he'd finnished he replied- " that model is only fitted with one speaker as standard Sir"!!!! :-[ :-[ :-[ :-[ :-[ :-[ ;D ;D
Tony
-
Just forget about it and move on especially for silly money £3.50.
I think it was about 1990 the last time i charge that.
I have been sworn at it the past by one old dear f'ing and blinding.
I just kept my calm let her finish and then told her to find someone else and walked away.
This was because i would not clean her gutters the between xmas and new year a few years ago and i went round and told her when i would do them and she went into one.
She has tried 3 time now to get me back but i just poliltely say no and she always asks why and i just say i will never do a job for someone again who speaks to me the way she did.
Was that the one I met Paul?
-
She sounds like a nutter ::)
Anyway, reminds me of when an ex work collegue of mine bought a brand new mini metro (yes, it was a while ago) & one of the radio speakers didn't work. sound was only coming from one side of the car. He went into the dealer & played hell with the salesman, ranting & raving, gave him a right ear full (he had had some other probs with the car too). So the salesman stood there for 5 minutes & took the abuse & when he'd finnished he replied- " that model is only fitted with one speaker as standard Sir"!!!! :-[ :-[ :-[ :-[ :-[ :-[ ;D ;D
Tony
Ha ha !!
That's a classic.
-
CREATE A ROW TO AVOID A PAYMENT AND CANCEL HOW ORIGINAL
IT AINT YOU DUDE ITS THE MONEY.........................................................................................................................
IF IT WAS FREE SHE WOULDNT HAVE FLEW AT YOU THATS A PROMISE
-
£3.50 :o :o :o :o :o :o
Min charge should be a £5
-
stan were yoy from? i cant see why you cant get at least that for a min charge anywere in the country north or south council or noe.
-
£3.50 :o :o :o :o :o :o
Min charge should be a £5
like to see you try that around here ;D
Well if you have patches as you do stan surely you can price what you like as they cant get another cleaner.
-
The Shiner said -
Was that the one I met Paul?
Yes paul that was the one ;D
-
I did a few £3.50 houses in about 1992 i`m not having a dig but it`s the truth,if i was only getting that for houses i`d look in different areas if i were you cos that`s a joke.
-
This would really bother me too,
its not the money.. not at all.
its the fact they are speaking to you in such a despicable way, means she has absolutely no respect for you whatsoever...
This lady is a prime example of the public perception, of window cleaners.
I would sit down, and write... no... type her a well set out letter, explaining how shocked and embarrased you were to be spoken to, in such a distasteful manner... when you have served her well for.... however long.
Explain that you run a successful business, and that you have high standards of which your reputation is based....
Explain that her neighbours will be questioned, due to her not being satisfied....to make sure they are happy, as you recieved abuse and a complaint.... so you are following up her comments.. as customer satisfaction and relations are high on your agenda.
Put the ball in her court.... the guilt back on her...
And put £3.50 in the envelope, saying the money for the clean before is also enclosed.
A statement that is telling her you dont need her money...
reverse psychology, sometimes works wonders.
Try it. ;).... if nothing else.... you will feel better!
.