Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Carpet Genie on December 12, 2008, 08:01:49 pm

Title: Envirodri Customer Service
Post by: Carpet Genie on December 12, 2008, 08:01:49 pm

Had a problem with my new Envirodri machine on Tuesday afternoon- rang Envirodri and it was picked up the following morning - delivered back to my door fully operational Friday morning.

I have to say their after sales service has been excellent to date. Just wanted to air it on this forum as we are quick to point out problems with suppliers so thought it would be nice in this seasonal time of year to spread a good word around!

Anyone thinking of doing business with Envirodri i would say go for it - they have been excellent.

Title: Re: Envirodri Customer Service
Post by: The Great One on December 12, 2008, 09:54:13 pm

Hi

I have been Envirodri for 5 years, only needed my machine fixing once.

Same thing, called, picked up machine, got a replacement while it was being fixed and got the other back quickly.

Orders are always next day, Lorna and the crew are fantastic.

Regards

Martin 8)

Title: Re: Envirodri Customer Service
Post by: pete sween on December 12, 2008, 10:37:23 pm

I call them and within an hour my machine would be fixed (but then I am only 1/4 mile from H.O.

Generous lot too. They are donating an E40 for an auction at a little event in April the proceeds of which are going to cancer charity.

Title: Re: Envirodri Customer Service
Post by: Mike Osbourne on December 12, 2008, 10:41:58 pm

Wow, that's great Pete. Sound like it will be a fantastic event for CC to attend.

Title: Re: Envirodri Customer Service
Post by: Mr Dvae on December 13, 2008, 08:20:50 am

if only all companies could be like that

Title: Re: Envirodri Customer Service
Post by: mark shannon on December 13, 2008, 10:00:06 am

Yep agree had a prob with mine picked it up tested and fixed and home in 3 days  :)

Title: Re: Envirodri Customer Service
Post by: pete sween on December 13, 2008, 05:58:11 pm

Quote from: Mike Osbourne on December 12, 2008, 10:41:58 pm

Wow, that's great Pete. Sound like it will be a fantastic event for CC to attend.

If I did'nt know you better Mike I would have thought that was a but cheesy but alas, i get your humour.

Pete

Title: Re: Envirodri Customer Service
Post by: David_Annable on December 14, 2008, 06:56:24 pm

Quote

Wow, that's great Pete. Sound like it will be a fantastic event for CC to attend.

Mike

If a similar event were to be arranged for this very forthcoming year, would yee attend such an event ?

Dave