Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Karl Wildey on February 27, 2005, 12:11:48 pm

Title: alltec v woodbridge
Post by: Karl Wildey on February 27, 2005, 12:11:48 pm

Ordered some stuff from woodbridge at 3pm and it arrived the following day at 9.15am.
You can not fault a service like that.

Ordered some chemicals from Alltec, unfortunately the chemical needed to be made up and they were short of one of the components. Recieved a phone call apologising for delay in chemical and also a letter of apologise with a £25.00 voucher off next order.
Not prefect but a nice way to say sorry. Have dealt with Alltec for years and this is the first time they have been late.

Full marks to both.

Title: Re: alltec v woodbridge
Post by: Ian Gourlay on February 27, 2005, 12:19:58 pm

Karl,

I agree I get fast service of both.

However I have a little gripe with Woodbridge The solution hose they made for me leaks at the joins.

Trying some plummers solvent hope this solves problem.

Title: Re: alltec v woodbridge
Post by: Chris Bailey on March 01, 2005, 12:00:18 pm

I had a small problem with woodbridge as well, service was great but extraction hoses were longer than solution hoses and solution hose blew of connetor once, steam everywhere!

Chris

Title: Re: alltec v woodbridge
Post by: Steve Weatherley on March 01, 2005, 09:23:27 pm

Sounds like some other suppliers could learrn from this kind of customer service - no names mentioned of course!

Title: Re: alltec v woodbridge
Post by: Ian Gourlay on March 02, 2005, 11:25:22 pm

Chris

Ive got that problem aswell.

Not sure why Woodbridge thought Solution  ;D ;D  Hose should be longer.