Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Cleaner Windows on October 24, 2008, 08:26:51 am
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yup, this must be the 7th custy i've lost thx to this credit crunch :(
the house I lost was £24.50 too, nice people and good payers, I was gutted!!
On the flipside, just down the road about 1 1/2 hours later I picked up a huge bungalow, leaded windows all round and a big conservatory for £26 :P
If this happened every time I wouldnt mind losing one or two so much lol
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Cleaner,
If you think these customer's are good and being genuine, why don't you suggest to them a longer cleaning frequency between cleans.
That way you'll not have lost them for good, and they still keep a regular window cleaner?
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I'm on the verge of losing one of my best :( £50 every month. 40 minutes work and a £50 bonus most years at xmas. Her fella has made(and is losing) a fortune in the properties market. Ya gotta play the game with custys like this and offer bi monthly, or drop the price. I aint got another job like this one, so yeh i'll be gutted too............
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some of my new customers now ask for 8 weekly instead of 4 weekly. its ok its still a customer then not a no thank you.
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yup, this must be the 7th custy i've lost thx to this credit crunch :(
the house I lost was £24.50 too, nice people and good payers, I was gutted!!
On the flipside, just down the road about 1 1/2 hours later I picked up a huge bungalow, leaded windows all round and a big conservatory for £26 :P
If this happened every time I wouldnt mind losing one or two so much lol
I reckon losing 7 is good going. I've lost at least 30 since all this started and I think there's more to come. I'm sure they'll be phoning me once they feel more confident of the future. I'm picking up the odd 1 or 2 but it doesn't make up for the ones lost.
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Anyone suggested fronts only to keep the customers, frequency stays the same but quicker to do ? also neighbours not thinking Mrs Jones has binned her cleaner maybe i should too .
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I've dome something like this for years with some of my custies when they've first become pensioners and find their finances a bit tight.
I've offered them a service whereby I clean the back and front alternately on a monthly basis and drop the price. This has worked and one or two have returned to having them all done when they got used to their new circumstances.
I actually prefer this to having them go 8 weekly
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My round is a 2 monthly, reason being, I can charge more and they dont feel like there forking out alot to have it done over a year. With the poles every 2 months is fine.
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My round is a 2 monthly, reason being, I can charge more and they dont feel like there forking out alot to have it done over a year. With the poles every 2 months is fine.
Same here - All my customers are 8 weely, except for a few larger 12 weekly cleans.
Andy
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will 8 weekly save us though ? ? ? ?? ?
i must be 25 % over subscribed at 6 - 8 weeks , just hope it stays that way
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Lost my first two days ago - but still picking up here and there.
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Not lost any customers yet but new customers are a bit thin on the ground but then again i have not been advertising (except for yp) or canvassing
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Cleaner,
If you think these customer's are good and being genuine, why don't you suggest to them a longer cleaning frequency between cleans.
That way you'll not have lost them for good, and they still keep a regular window cleaner?
well she herself is s/e and works on contracts and said she's lost loads of them in recent months and is pretty skint atm so cant afford the luxury so I said I'd keep her details and give her a knock when things pick up again, she was happy with that so I'll wait till then ;)
Denis
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Posted this morning went out and 2 fortnightlys have asked to go monthly, £20 down ,then picked up £7 front only ,nett -£13, S**t happens ! ::)
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I lost one today don't know why just a note with the cheque.
But it's only a £10 one which i'm not worried about.
Restarted one of my old ones yesterday a £16 one who lost there job just after xmas and now back in a new job and wants windows doing again.
So i'm still £6 better off
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Haven't lost one.
Picked up a few too, including a nice simple £18 next door to an existing one. :)
Maybe a case of people liking you and not thinking you're arrogant or a rip off.
I never lay down rules.
I always try to help where I can.
I don't rip people off.
I'm friendly and have time for them.
The way some people talk about their customers it's no wonder. ::)
(not you Denis! You seem a decent bloke)
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Haven't lost one.
Picked up a few too, including a nice simple £18 next door to an existing one. :)
Maybe a case of people liking you and thinking your arrogant or a rip off.
I never lay down rules.
I always try to help where I can.
I don't rip people off.
I'm friendly and have time for them.
The way some people talk about their customers it's no wonder. ::)
(not you Denis! You seem a decent bloke)
No offence taken mate, Im pretty much the same as you when it comes to the way I treat them, its simple really.....be nice and people will respect you more! ;)
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I thought you all had terms and conditions...your lawyers must be working overtime ::)
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I never lay down rules.
I always try to help where I can.
I don't rip people off.
I'm friendly and have time for them.
Squeaks forgot to add the following to his list:
Always skint.
Year-on-year flapping about tax bill.
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I've lost one as he was made redundant, but I'm gaining at least 2 or 3 every week, all £25+ (minimum charge) So not too worried at the moment!! :)
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I've lost quite a bit but I've replaced most of them. I'm even picking up work from trad and other wfp'ers because they are rubbish at cleaning windows or they are rushing too much and not doing the jobs properly. Charge a decent price and do a decent job then customers can't fault my work.