Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Highrise on September 25, 2008, 02:08:55 pm
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Had a phone call from them about just over 2 weeks ago and placed an order with them and guess what?
They sent me the wrong items and have charged me not only twice but twice as much aswell.
Spoke to someone last week and they said it will be sent out tomorrow and I will get it the next day..... And did I? NO
This will be the last time I will order from this company , If you have had any bad service from this company or any other then let every one know, If they think they can offer a good and prompt service then forget Brodex
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ive had the same problems every time i order i like there products but their service is shocking
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it all depends on who you get on the other end of the phone.
there's one guy and I'll not mention his name but he's not the sharpest knife in the drawer
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I have had poles off brodex, you can not fault the quality of the products they are excellent, they messed up my delivery which nearly cost me a big job but compensated me by giving me a free pole!!! so in all good poles not great service.
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They are crap >:( Rest assured, if they want to sell you something, they will be prompt to call you. If there is a problem, they dont appear to be prompt-strange one that!
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other than the brain dad turkey whose name I do not wish to mention I can't fault Brodex. Their poles and systems are top notch. A little bit pricey but very easy guys to deal and haggle with
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other than the brain dad turkey whose name I do not wish to mention I can't fault Brodex. Their poles and systems are top notch. A little bit pricey but very easy guys to deal and haggle with
could that person be P*****k. perhaps. I find most of the others there OK to deal with. Had a few, 6or 7 poles off them and built a full system with parts off them, but as you say, when I had a problem with one of my poles at about 2-3 months, was recommended to buy some araldite and 'stick it back on'
On the other hand though they do 'sometimes' offer compensation of sorts for **** ups, but these shouldn't happen very often.
Steve a
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very easy guys to deal and haggle with
easy to haggle with or over inflated prices reduced to make you feel you've bagged a deal
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very easy guys to deal and haggle with
easy to haggle with or over inflated prices reduced to make you feel you've bagged a deal
Both lol, looks like Brodex are getting s@@@@@d off here!! any positives?
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other than the brain dad turkey whose name I do not wish to mention I can't fault Brodex. Their poles and systems are top notch. A little bit pricey but very easy guys to deal and haggle with
could that person be P*****k. perhaps.
That wasn't a very nice thing to call him :)
(Well it does fit with the number of asterisks)
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I have a problem with an 18ft predator.. The fist clamp is gone and the top section is spinning when the pole is fully down.
The guy is helping me is great (I can't remember his name right now). He is shipping a replacement pole early next wek. If he just sticks to that I will be very happy with the response and his handling of the problem. So far so good.
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They also make themselves sound bigger than they are. If you call through to them, you are greeted with an a voice prompt along the lines of “press 1 for sales, press 2 for marketing, press 3 for technical support…..etc etc. It doesnt matter what number you press you always get the same voices.
They are always saying how their after sales support is so much better than ionics, if that is the case I’d hate to think what Ionics service is like. They do tend to bang on about how good there service is but talk is cheap and isnt backed up by action. I mean any fool can talk a good game. Just because they say they are good doesn’t mean they are!!
Talking to one of the marketing staff, she told me that they will provide as much help as they can on the marketing side of your business. When I probed further all she said she can do is give me pictures from their website/literature as they are of higher quality/resolution-any reputable designer worth his/her salt can get sharp images!!!!
Maybe someone should email them this thread if they arent already having a butchers now, would be interesting to see what they make of such feedback!
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brodex are a crap company and will never get my buisness again
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David, who will you be using instead?
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if i was starting out again ide just build my own
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I got my system from brodex 18 months ago very good system but they
are a crap company and will never get my buisness again >:( >:( >:(
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I have never had any problems with Brodex been using there services for over 5 years, there poles are great (Prolong) but would I spend thousands of pounds on one of there systems...nope
Andy
PS keep up the good work Brodex
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I bought an e compact system off them. Works good but why only 1 filter??? Poles ok got one of the aluminium ones with free preditor, works great, but. After sales is shocking...Will send tomorrow!!!! Means will perhapce send it sometime nextweek as we have to oder it in from timbuktu and the bloke is bringing it on a bike.
If your desperate for something (I lost 2 weeks work once through them not sending gear, then they sent wrong stuff) get intouch with someone eles.
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I can absolutely recommend Mike (PUREEFECT). My Brodex van mount only worked properly after he sorted it, 18 months after purchase.
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Had a phone call from them about just over 2 weeks ago and placed an order with them and guess what?
They sent me the wrong items and have charged me not only twice but twice as much aswell.
Spoke to someone last week and they said it will be sent out tomorrow and I will get it the next day..... And did I? NO
This will be the last time I will order from this company , If you have had any bad service from this company or any other then let every one know, If they think they can offer a good and prompt service then forget Brodex
I found an ad of theirs in the FWC mag, it says first class after sales service, sales service second to none.. From some replies on here, i think they need to change that part of their ad :P
It would be a good idea to get the name of this person, so if any of us deal with them, we can try with another operator later ;D
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I can also recommend Mike Ingram of Pure Efect, based at Unit 11, Enterprise Park, Russell Road, Southport - 01704 232666, www.pure-efect.co.uk. He has been excellent in all my dealings with him unlike Brodex and I will continue using Pure Efect for all my future business.
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Will have someone on here soon claiming the pics in the van on that website belong to them.
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I can absolutely recommend Mike (PUREEFECT). My Brodex van mount only worked properly after he sorted it, 18 months after purchase.
so let me get this straight, Mike can sort out Brodex mess should your equipment fail. Did he ever work for them as they appear to be located in close proximaty geographically. Maybe, I should call him sometime. What are his prices like on equipment, had a look at his website, doesnt appear to say anything.
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brodex are a crap company and will never get my buisness again
i agree whith dave
jerry
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Mike of Pure Effect worked for Brodex for many years, (I met with him when I helped Brodex get started by selling their first few systems) and was probably the most knowledgeable engineer they had.
The story I heard was that he was made redundant a couple of years ago together with several other experianced members of staff who were then quickly replaced by some cheaper foreign workers.
I cannot say if this is totally correct but it is what I was told.
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that makes sense and may have an element of truth in it as they have many eastern Europeans working for them. If you look at Mikes website, I feel as there is a heavy brodex influence!! May give Mike a call! :)
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Ive never bought any thing from Brodex and I live on the same bridge as them, there is no need to pay over the odds. I have had quotes from them before. Mike at pure efect set me up far cheaper than they could. Mike works by himself, has more knowledge than anyone when it comes to systems. He gives us continual support whenever we need it, more than happy to help you with any quieries etc. We have a 2000ltr RO system at our premises, a 800ltr system on one van with a second one being in the process of being fitted. Mike has also built us a 400ltr box trailor mounted system. I cannot recommend him enough.
Russell Wright
RD Wright Limited
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I have just spoke to Mike, sounds like a nice bloke and very clocked on, very much on the ball. It confirms what you guys have said about him. I now know who to speak to if I do have a problem with my equipment. As I am looking to purchase further accessories, I will be giving my business to someone who has genuine after sales care :) and not to someone who claims to care. >:(
So I would like to recommend Mike from Pure Effect to others! :)
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Time to defend Brodex!!
Dissapointed to hear you are not happy with Brodex, but fair enough you have had a few bad experiences with us, but I guarantee theres alot more people who are happy with us!
Why do the Biggest companies in this feild only buy off Brodex - OCS,Interserve, Mitie, the list goes on.
If you were to have a problem, I personally will make sure I resolve the problem that day. Thats why I have customers coming back time and time again with never any problems.
Even Mr H, who has never bought off Brodex, would refer any window cleaner to me.
Give it a chance and you wont be let down. All this criticism will make Brodex a bigger and better company!!
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Im not so keen into going into details, but Ive had a bad service from Brodex too
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Since being a member here for about 2 years I reckon of all the posts involving Brodex approx 90% are negative! It's not very often anyone seems to be totaly pleased with them & many who are, initially pleased, often change their oppinion shortley after!! ???
On this observation alone, i would never trust them!
Tony
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Everything they sell looks heavy.
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Everything they sell looks heavy.
What a ridiculous statement "looks heavy" ??? :-X
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rhys how can mr h who has never bought anything really reccommend your company???
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I have spoke with Mr H many times. Hes been on here posting Brodex offers telling people to only ask for myself. Ask him for yourself.
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I dont think he was questioning if mr h had recommended but how could he recommend someone he had never used, if someone asked me for a good mechanic, electrician etc i wouldnt recommend someone id never used.
Chris
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I can only speak from my own experience of Brodex and that is that their equipment is very good, the person who I was referring to as brain dead is NOT Rhys I may add.
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theres a storm brewing here ::)
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brodex told me if i sighned up for a system to be fitted ide get a free prolong then totely changed there mind wile i was there and tryed to give me a preditor instead. then after promising full removal of my ply on the floor they only took half of it out.then tryed charging me 5pound each for 2 mettal fittings after spending over 1300pound with them then 1 of the fittings leaked flooded the van and i had to pay over 80pound to get some one to remove the set up and the rest of the ply and refit the system .then after a recomendation[omg cant belive i did] they said ide get 150pound credit to spend on anything in there .that changed to heres a 25f preditor take it or leave it .like i said i will go to a proper water fed pole company next time
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eeeek,just ordrered one of their new light alloy poles,hope i get it !!!!!!!!!!!!!!!!
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eeeek,just ordrered one of their new light alloy poles,hope i get it !!!!!!!!!!!!!!!!
sorry to break it to you stevie, but these poles are neither light or new...I used to own one. And they weigh much more than the already high weight on their website. A 25ft pro-long has 3 quaters of a kg of hose, the trident gooseneck weighs a ton too. I would recommend an sl-x instead.
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hi these are not the original prolong alloy originals.these are called elite ,new lighter and cheaper.i asked for a comparison when i ordered.They are almost impossible to find on their website ,i only did it by accident!!!!!
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just found them, there barely any lighter though:
shop.brodexbms.co.uk/products/prolong-elite-6ft (http://shop.brodexbms.co.uk/products/prolong-elite-6ft)
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I ONLY NEED THE 18 FOOT POLE WHICH WEIGHS THE SAME AS ONE I CURRENTLY USE SO IM ALRIGHT WITH THAT .I WAS INTERESTED IN THE SLX AND IF THIS ONE IS DISAPPOINTING ILL GO FOR ONE OF THOSE BUT I WOULD LIKE TO EXPERIENCE ONE FIRST.
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I think youll find its VERY tough, it will last better than ANY other 18ft pole on the market, Luke
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StevieG, if that pole is not up to your standard i`ll pick the pole up off you and give you a full refund. Thats how confident I am of this pole. Iv not had one complaint about the Elites.
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Why do the Biggest companies in this feild only buy off Brodex - OCS,Interserve, Mitie, the list goes on.
They dont ONLY buy from Brodex!
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Just to update my previous post - my replacement 18 footer arrived via courier today. Can't fault Brodex on this.
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Well maybe this thread gave them a kick up the ass
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maybe i should kick them up there ass[sorry still quite upset]
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maybe i should kick them up there ass
looks like theres a queu for that.
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Over the past couple of years I have had dozens of sales calls from Brodex, each time I have requested them to send me a brochure - never have received one - don't think I will ever risk ordering anything on the strength of that alone.
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, If you have had any bad service from this company or any other then let every one know, If they think they can offer a good and prompt service then forget Brodex
And I have had nothing but excellent service from Brodex.
Delivery everytime within 2 working days and even a 12 month old pole replaced with a brand new one within 48 hours (after it broke)
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all poles nowadays should come down to a workable ground height.... small downstairs poles should be relics.
if i had some money and a bit of know how, i would make a super duper light pole that folds down, so its very very manageable to do downstairs too.
why oh why do they make 18 ft poles... that fold down so you can harldly reach the bloody clamp... let alone use it for downstairs windows.)
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When I was starting up last year I requested some info brochures from brodex and never recieved anything so I thought forget them and they lost out on thousands of pounds and pure freedom got my business, and after reading all these negative posts im glad I never did do business with brodex!
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never had good service from brodex. customer service is rubbish.
but there gear is good .(apart from poles)had a hi flow for several yrs and no problems .
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some people are still waiting for there stuff.
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never had good service from brodex. customer service is rubbish.
AND I THINK THEIR CUSTOMER SERVICE IS GREAT
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Never delt with them but if I did think they was any good I would sing there praise as I do with anything that works right.
Alex g, purefreedom, wintecs, wcw all are rated high in my book, Andy macann also bless him (get well soon m8)
Ian
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BUNCH OF COWBOYS!!!! i was recommended by a very good friend, who has had no problems at all with them. I have got the wrong bits, late! and i've still got big holes in the floor of my brand new van because they drilled them in the wrong place! I will not be using them again or urging anybody else to touch them at all! so up yours Brodex!!!!!!!!!!!!!!!!!!!
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brodex are highly topical at the moment!!! (sounds like they have always been)
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they took my bank details sent the pole for despatch i recieved the pole quite soon after to be fair to recieve a phone call the other day saying the payment had been declined!!! i havent had a chance yet to check my bank see if there tryin to pull a fast 1!!!!!!!!!!
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I HAD A BRODEX SYSTEM FITTED INTO MY VAN ABOUT 6 WEEKS AGO , MY 18 FT POLE IS ALREADY GOT TO GO BACK CAUSE THE CLAMPS HAVE BUST. SO PHONED THEM TOLD THEM OF PROBLEM THEY SAY WELL GET TNT TO PICK IT UP TOMMORROW.I SAY FINE WHEN WILL I GET IT BACK TELL ME HOPEFULLY TUESDAY. I SAY TO THEM I GOT SOME JOBS THAT I NEED TO DO ALL OVER WEEKEND . ALL THEY CAN SAY IS WELL GET IT BACK AS SOON AS POS
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Looks like Brodex's fightback/comeback has died. I think they have conceded they are crap
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:( >:( >:( :( :( >:(
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pole retuturned today
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I HAD A BRODEX SYSTEM FITTED INTO MY VAN ABOUT 6 WEEKS AGO , MY 18 FT POLE IS ALREADY GOT TO GO BACK CAUSE THE CLAMPS HAVE BUST. SO PHONED THEM TOLD THEM OF PROBLEM THEY SAY WELL GET TNT TO PICK IT UP TOMMORROW.I SAY FINE WHEN WILL I GET IT BACK TELL ME HOPEFULLY TUESDAY. I SAY TO THEM I GOT SOME JOBS THAT I NEED TO DO ALL OVER WEEKEND . ALL THEY CAN SAY IS WELL GET IT BACK AS SOON AS POS
If you'd have asked really nicely then they would have sent you a replacement pole to use whilst they repaired yours.
It worked for me. Infact when my broken ploe arrived at brodex I got a call saying I could keep the 'curtosy' pole which was brand new, unlike the 12 month old one I'd sent them.
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tried that but they were having none of it
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I have two Brodex poles. Both were requested bare - both came with crappy oval Vikan brushes and thick internal tubing. I was quoted the price for bare poles and I was charged that amount so I can't complain really. However I do like a supplier that listens and gives you what you ask for.
I phoned them because the positive stops got broken on one pole after 3 months use. I asked if it could be repaired and was it worth doing. I was told its not covered under the three year guarantee but It was explained I could repair it myself with by removing the clamp sections with a hammer and chisel or they could do it for a fee. Three year guarantee for what I now ask?
I do think the Aluminum prolong poles are excellent for heavy use (staff etc) but if your looking for lightweight everyday poles for yourself then they are not that really.
To be honest I wont be buying anymore
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Just thought i would bring this thread back to life by asking have Brodex improved since?
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I've never had a good experience with scousers.
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I've never had a good experience with scousers.
Not really scousers more like scouser wannabes from Southport ;D ;D
PK
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hi mates
never ad anything off em but they are am persistant with there phone calls i think its matt i think you are right about his level of attention span
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just a question has anyone got a eco trolley system and is it any good will try to haggle wiyh em to get a bit knocked off
curious west brom supporter anyone from wolverhampton online
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took nearly 2 wks to get my money back from brodex on a order i had cancelled each time i phoned they were useless and kept saying they would get back to me after an hour it was me who was ringing them spent £15 on phone calls account went overdrawn because they had took payment for cancelled order £35.00 overdraft fee thankfully the bank refunded me within 24hrs shame brodex could'nt do the same
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Had an interesting phone call from Brodex yesterday, their customer service is absolutley laughable!! I bought a glass fibre pole off them, lasted 3 days! Clamps snapped, it wouldnt open and close smoothly, was dreadfull! Contacted brodex, they sent new pole out, which i thought was good, yet was just the same (except they had sprayed it with wd40 so it slid in and out) I didnt like it still, the quality is poor, and they admitted their was a manufacturing fault on those poles, so i asked for a refund... 4 weeks later i contacted them again and was told ok, no probs, they took my card details and said refund was done, and they collected poles. 2 weeks later no refund in bank, after me calling them again, they decide i have abused the pole and no refund!! The manager even had the cheek to say that they "didnt need customers like me"!!?? What unhappy customers? customers that wont put up with poor products and dreadfull service? She even had the cheek to say "have fun with facelift" as she hung up on me!!
Im sorry but i thought service like this was long since gone, if i treat my customers the way brodex do i dont think i would have many left!! So Brodex, if your reading this, get in touch and lets sort this out!!
Also Please think twice about dealing with brodex, they are quite happy to take your money, but not to sort any problems out. Brodex, you should be ashamed. :-[
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in there defence i have bought 3 hydra alloy poles and one 30ft CF. they haven't been to great in returning my calls but i have had problems rectifed and bits sent out with no ask of any evidence
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Had an interesting phone call from Brodex yesterday, their customer service is absolutley laughable!! I bought a glass fibre pole off them, lasted 3 days! Clamps snapped, it wouldnt open and close smoothly, was dreadfull! Contacted brodex, they sent new pole out, which i thought was good, yet was just the same (except they had sprayed it with wd40 so it slid in and out) I didnt like it still, the quality is poor, and they admitted their was a manufacturing fault on those poles, so i asked for a refund... 4 weeks later i contacted them again and was told ok, no probs, they took my card details and said refund was done, and they collected poles. 2 weeks later no refund in bank, after me calling them again, they decide i have abused the pole and no refund!! The manager even had the cheek to say that they "didnt need customers like me"!!?? What unhappy customers? customers that wont put up with poor products and dreadfull service? She even had the cheek to say "have fun with facelift" as she hung up on me!!
Im sorry but i thought service like this was long since gone, if i treat my customers the way brodex do i dont think i would have many left!! So Brodex, if your reading this, get in touch and lets sort this out!!
Also Please think twice about dealing with brodex, they are quite happy to take your money, but not to sort any problems out. Brodex, you should be ashamed. :-[
How much did you pay for the pole?
I don't think it matters what he paid for the pole, it should be fit for purpose.
I also understand that you may be saying you only get what you pay for.
But I have never rated Brodex, for products customer service or delivery, compared to Gardiners or the window cleaning warehouse.
Lee
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i only waited 3 working days for my 25ft hydra alloy.great rigid pole compared to my glass fibre jobbie!!
i changed the pole hose to streamline 5 mm and supalite brush replaced the brodex brush.
these wont go to waste though as brodex brush is on my short pole and the pole hose will be good for conny roof cleans on my unger pole! ;) ;D ;D
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Brodex must be the worst example in the whole industry!!
I wouldn't touch them with a barge pole!!! ::) ::)
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how do you break one of there poles drive over it?
i can only speak as i find been ok with me two poles of theirs must be 5 years old gf ;)
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they swopped my 36ft hydra alloy when the clamps did,nt work no problem regards alan
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I visited this company last July when i was visiting from Joburg. Im from Preston
originaly so it was only 30 mins up the road.
The kid salesman who spoke to me hadnt a clue about any of the products.
I never even got offered a cup of tea.
Total time spent no morer then 10 mins.
Compare this with a Chinese company and they will bend over backwards to accomodate ;D
I have bought from Brodex quite some time ago for export to South Africa.
However I shall carry on with Gardiners who IMHO give a good service.
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Gardiner’s will give Better service than Brodex but they both have cheap products with Brodex having the edge on quality over Gardiner’s stuff.
I realise that Ewan but its inpossible to purchase better kit, the air freight alone can add up to 35% on the price. I try and keep up to date with suppliers and now purchase pumps from China, Its just something I have to do but I would rather support the UK if possible.
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Colin, are the freight charges you speak of 1 package (whatever kg) and by airmail - delivery in 4 days or so?
Because sometimes when i'm feeling flush and nostalgic, i send food parcels abroad to mates from the past. And the freight can be cheaper by breaking parcels up into smaller parcels and being sent individually.
Any postmaster worth their salt will get their calculator and price lists out and spend 5 minutes working out permutations. Won't help you over there of course. But there are savings to be made from posting here abroad.
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This thread has been revived by IONIC, lost a few sales have we boys? strange the scouser comments come in, clearly malicious, enough said, window cleaners on here need to grow up.
It makes me laugh that eveyone comments on how good a company is in southport close to Brodex and then you all say scouse wannabe's from southport!!!!
Hilarious,