Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: YWCS on September 18, 2008, 06:52:43 pm
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look on the bright side - she's very old.
ain't got too many days, sorry miles left.
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I really do hope that is meant jokingly.
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I had my first Complaint about using my new wfp system yesterday, I was cleaning some flats, just 2 storey, and all individual customers (tho, one of the residents collects it for me and I just get it from him.) the complaint was from a ground floor flat, an old(very) lady came out and said she was not happy about all the water on the pavement, this I could almost have understood if it had not been pi**ing it down at the time, anyhow she was adamant that she would do her own from now on even after I explained that I would still be doing the flat above so there would still be water on the pavement.
You have no right to pour water on anyone elses property, this can be a problem with flats. What if the bottom flat just cleaned their own windows when you come along & YOUR drips splash all the crap from her sills on to her clean windows? If it was me I'd snap your pole in two!
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I had my first Complaint about using my new wfp system yesterday, I was cleaning some flats, just 2 storey, and all individual customers (tho, one of the residents collects it for me and I just get it from him.) the complaint was from a ground floor flat, an old(very) lady came out and said she was not happy about all the water on the pavement, this I could almost have understood if it had not been pi**ing it down at the time, anyhow she was adamant that she would do her own from now on even after I explained that I would still be doing the flat above so there would still be water on the pavement.
You have no right to pour water on anyone elses property, this can be a problem with flats. What if the bottom flat just cleaned their own windows when you come along & YOUR drips splash all the crap from her sills on to her clean windows? If it was me I'd snap your pole in two!
then I'd snap you!
And that's why you'll go nowhere!
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Come on lads chill out and share some loving ;D
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Well you had no sucsess with this one, how (indeed) successful are you with an attitude like that towards a genuine issue?
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An elderly customer, (very old) water on the pavement! think winter!! think condideration to others & how your actions affect them. think being sued by the family of this "very old lady" when she slips & breaks her neck on YOUR spillage. Be considerate or be a rogue, you are not immune to being wrong!
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maybe we should all just sign on. Safety is and always has been of paramount importance to me since I started in business, we have a faultless saftey record and would never dream of leaving an icy pavement anywhere whether elderly people were around or not. the point I was making was that to complain about water on a pavement (note pavement, not her property)during a downpour seems a little bit silly. when talking to the lady, I explained the whole situation to her and treated her with the utmost respect. I left her feeling entirely happy with the situation and how I would progress.
Then what exactly is your point? or complaint? She may well have been thinking about next time, when it's not pouring with rain & she's not expecting a wet surface outside her house!