Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: kris martin on September 12, 2008, 08:57:15 pm
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collected a customer tonight who loved the wfp as she works in A&E and has seen poeple who have fell so said anything that saves you climbing is good for me...
anyway collected it tonight and she said "im not impressed with your new system"
so i said "i thought you were all for it"
"not any more" she said
why, oh its leaving like smears that comes down in levels (never heared that one before maybe spots)
so i looked up at the windows and they were absolutely gleeming not a mark on them, these windows are done every 2 weeks and i know there spotless..
i said there spotless
she said i done them myself yesterday ...
she said she used a jetwash to clean them from the ground...
what do you think do you think a jetwash could clean windows from the ground with a spotless finish using normal tap water...
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does that really need an answer ???
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Leaving smears at different levels,this has happened to me before now but i saw it before i left.Are they brown putty window`s,it can happen with these because they have linseed oil in the putty and when it dries it looks like dried waves on the glass.
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well i dont know ive never tried it but she was adement she had done it..... i might sound numb but she made me think...
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Don`t ask me how but isopropanol helps with this.
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Leaving smears at different levels,this has happened to me before now but i saw it before i left.Are they brown putty window`s,it can happen with these because they have linseed oil in the putty and when it dries it looks like dried waves on the glass.
upvc in very good condition and like i said cleaned very regular
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she said i done them myself yesterday ...
she said she used a jetwash to clean them from the ground...
you should of asked for a demonstration
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she said i done them myself yesterday ...
she said she used a jetwash to clean them from the ground...
you should of asked for a demonstration
;D ;D ;D and then filmed it for you tube
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dont know about the waves, but she definately didn't jet wash them without leaving a mark, and also if it happened with pure water, it will surely happen with tap water. Ergo there was no marks.
I had a customer like that before, telling me things that just didn't add up. Just drop them, and get a customer that isn't going to cause you any hassell.
gerard 8)
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im thinking she was just moaning, im gonna go back round and ask her if she would rather clean her own windows with a finish like that (with a jet wash), why pay me if she can do a job like that... she might think she is loosing a wc considering there isnt another wc in the area and hasnt been for 6 years..
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Leaving smears at different levels,this has happened to me before now but i saw it before i left.Are they brown putty window`s,it can happen with these because they have linseed oil in the putty and when it dries it looks like dried waves on the glass.
Agree with you and also the same on natural preserved (tanalised ?) wooden frames on outbuildings
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what do you think do you think a jetwash could clean windows from the ground with a spotless finish using normal tap water...
it may be true depends what the tds of the water was, i did a commercial job with aluminium frames it hadnt been touched for years and was absolutely full of cobwebs i thought to make the job easier i would powerwash it first using a long extending lance 22 ft and then do a final quick scrub and rinse with wfp , when i got all the way round the building with the washer and then got the wfp ready to start work i couldnt believe it they had dried perfect and didnt need wfpoling i even went inside to check close up, the tap tds was 49
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Hmmm.... very suspicious. I've been using the wfp for a bit now and after doing some soffits with my long bendy thing (as some customers would like to call them) I found that even that left streaks and stuff. Nothing a good wash out of the brush didn't solve, but frustrating as to have to do the job again.
Have found that pure water with a tds of >10ppm can leave marks so tap water with around 46ppm would probably leave some residue unless the windows were clean to start with. Hey I'm guessing here, not knocking it if you can do it.
I've been collecting rain water in an IBC then feeding it through my RO and DI. Theory being less going in means longer filter life. Been working so far.
Jet wash on tap water.... Jury out on that one.
As for wavey lines??? Does she live near a chippy exhaust flue? Had windows open when using excessive amounts of hairspray? Live next to a power station?
I blame aliens!
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yes shes lieing to you a jet wash using tap water will leave all sorts of marks on the windows just simply walk away dont fret about her or go back
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yes she is a big liar
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Hmmm.... very suspicious. I've been using the wfp for a bit now and after doing some soffits with my long bendy thing (as some customers would like to call them) I found that even that left streaks and stuff. Nothing a good wash out of the brush didn't solve, but frustrating as to have to do the job again.
Have found that pure water with a tds of >10ppm can leave marks so tap water with around 46ppm would probably leave some residue unless the windows were clean to start with. Hey I'm guessing here, not knocking it if you can do it.
I've been collecting rain water in an IBC then feeding it through my RO and DI. Theory being less going in means longer filter life. Been working so far.
Jet wash on tap water.... Jury out on that one.
As for wavey lines??? Does she live near a chippy exhaust flue? Had windows open when using excessive amounts of hairspray? Live next to a power station?
I blame aliens!
pure water is 000, 010 is not pure some can get away without spotting but if anyone reading this starting out do not fall into anything over 000 as it is not pure, keep it pure you cant blame the water only operator error
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my water is always 000 thats all im ever going to use...
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my water is always 000 thats all im ever going to use...
good on you, it is as it should be, as you advertise pure and you are doing right ;) ;D
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you mean all i had to do was buy a Karcher!!!!!!
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I think that this ladies pants are on fire....
Jetwash...yes you should have asked to see a demo....hey I reckon you could have sold tickets for the show...
Cheers
Dave.
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Did she do it like this?
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she's lying through her teeth, bin her and move on
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ive got a customer whos just had a new drive and patio laid i cleaned the windows on monday the previous month i left them due to the work taking place i could see the windows were getting covered with dirt ,dust & cement . When i went on monday the windows were really clean and i asked the woman if she had cleaned the windows herself "no the contractors did them with a JETWASH " i for 1 couldnt belive it but after seeing the state of the windows from the previous month how can i say they havent been done with a jet wash and the customer who ive cleaned for for over 6 years assures me they were done with a jet wash and not a mark or spot in sight .
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Did she do it like this?
Does the cowboy hat bear any relevance ?
???
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collected a customer tonight who loved the wfp as she works in A&E and has seen poeple who have fell so said anything that saves you climbing is good for me...
anyway collected it tonight and she said "im not impressed with your new system"
so i said "i thought you were all for it"
"not any more" she said
why, oh its leaving like smears that comes down in levels (never heared that one before maybe spots)
so i looked up at the windows and they were absolutely gleeming not a mark on them, these windows are done every 2 weeks and i know there spotless..
i said there spotless
she said i done them myself yesterday ...
she said she used a jetwash to clean them from the ground...
what do you think do you think a jetwash could clean windows from the ground with a spotless finish using normal tap water...
No way! not even if she had pure water on tap I don't think
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Did she do it like this?
What method are you using there? no brush? ??? Is that a power washer or wfp?
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why clean every 2 weeks with reac ad wash??? no need two sometimes after 4 weeks they still look clean, out of intrested what do you charge her?
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why clean every 2 weeks with reac ad wash??? no need two sometimes after 4 weeks they still look clean, out of intrested what do you charge her?
£4.50 front only, 3 windows and door
and why tell the woman your windows will stay clean longer so ill do them monthly, i dont think so would you???
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why clean every 2 weeks with reac ad wash??? no need two sometimes after 4 weeks they still look clean, out of intrested what do you charge her?
If theyre still clean, to keep on top of it every 2 weeks you'll only need to do a quick job!
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why clean every 2 weeks with reac ad wash??? no need two sometimes after 4 weeks they still look clean, out of intrested what do you charge her?
If theyre still clean, to keep on top of it every 2 weeks you'll only need to do a quick job!
i know its too easy every 2 weeks.... who out of you all would tell customers to go monthly because there windows will stay cleaner longer
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i did and up my prices, had the odd complain adn lost a few but gained more back in the long run, i actually doubled my price risky i know but i gambled to be fair you have to gamble to be in business.
explain there not paying any more ayear but there getting better quality, but to be honist you should of done thid from the start may be a little hard ow you have changed over to try this.
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you would have to increase your prices by 100% to carry on getting the wage your acustom too, thats £9 for this ladies front from £4.50, alright granted you will have more time on your hands but like people say fortnightly work is too easy..
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Where I live it would not be possible to clean windows with a jet wash and tap water, the tds is around 400. But whats the tds where you live, also if the tds is fairly low and if the impurities are made up by dirt that won't stick to the windows then it might just be possible that she has cleaned the windows with a jet wash, very unlikely, but not impossible.
Did she say she cleaned them and then not pay you the money, obviously if she is telling the truth then you could understand she might be slightly cheesed off, however most of my experiences of people doing this kind of thing are that they're trying to pull a fast one.
Seeing as it looks like a reasonable earner, it might be worth giving her another chance and then you might be able to quote the famous words of president Bush, "There's an old saying in Tennessee — I know it's in Texas, probably in Tennessee — that says, fool me once, shame on — shame on you. Fool me — you can't get fooled again."
www.youtube.com/watch?v=eKgPY1adc0A
Simon.
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kris i just feel your leaving your self open most WFP do 4 weekly mimimum so if they were to canvass on a arae you work and tell them the windows stay cleaning for longer so there is no need to do then less than 4 weeks customers will feel you have been ripping them off getting you a bad rep........but its your business.
granted £9 seems very expensive fro a front but the extra time you get will help your business be more profitable, im proof doubling your prices when going WFP can work!!!
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Triggerhappy guy with the cowboy hat isn't me by the way. He's local and cleaned my old print firm like this. I never saw the results so don't know how they turned out. Apparently he charged loads of money for the job. I cleaned the windows recently and they leaked so i'd imagine the receptionist would have been swimming around her desk after that lot.
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kris i just feel your leaving your self open most WFP do 4 weekly mimimum so if they were to canvass on a arae you work and tell them the windows stay cleaning for longer so there is no need to do then less than 4 weeks customers will feel you have been ripping them off getting you a bad rep........but its your business.
granted £9 seems very expensive fro a front but the extra time you get will help your business be more profitable, im proof doubling your prices when going WFP can work!!!
im not ripping people off im making sure 66% of my customers have clean windows 100% of the time and i dont think these customers which i have had for 10years+ are going to listen to any window coming to canvass work they have tried it before (many times) and never succeeded, not once have i lost custom to another cleaner and i think over time if the customer notices there windows are cleaner longer and there paying the same price i think they will be happier if there not there more than welcome to go monthly.. I work 3 days and a couple of hours and already have a VERY profitable business with nearly 2 week days to expand so finding more time is not really a necessity..
come on admit it you wish most of your custys were fortnightly... ;)
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I have shops that are weekly, but I dont think any of my residencial custies would want 2 weekly, however have done it with a couple but they requested it and I actually tried to talk them out of it, just though is was a little to frequent and would be fine month.
But I guess it all comes down to, how dirty you want to let them get before you clean them.
Also if your average customers is say £10. thats £260 if count it as 26 cleans a year. Credit crunch in all, you might see them going monthly soon.
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kris i just feel your leaving your self open most WFP do 4 weekly mimimum so if they were to canvass on a arae you work and tell them the windows stay cleaning for longer so there is no need to do then less than 4 weeks customers will feel you have been ripping them off getting you a bad rep........but its your business.
granted £9 seems very expensive fro a front but the extra time you get will help your business be more profitable, im proof doubling your prices when going WFP can work!!!
im not ripping people off im making sure 66% of my customers have clean windows 100% of the time and i dont think these customers which i have had for 10years+ are going to listen to any window coming to canvass work they have tried it before (many times) and never succeeded, not once have i lost custom to another cleaner and i think over time if the customer notices there windows are cleaner longer and there paying the same price i think they will be happier if there not there more than welcome to go monthly.. I work 3 days and a couple of hours and already have a VERY profitable business with nearly 2 week days to expand so finding more time is not really a necessity..
come on admit it you wish most of your custys were fortnightly... ;)
Kris not getting into an arguement but i would never want it to be 2 weekly my prices reflect it being monthly like iv alraedy said, you have never lost a customer from some one canvassing .......now come on be real.
you can be the nicest and best window cleaner in the world but some one can come along be cheaper and thats it they will move on not all customers that would do this but there are still never the less customers that do.
if my windows are still clean after 4 weeks your not really cleaning windows after 2 cause they will already be cleaned so yes this is a rip off just as bad has collecting when you havent cleaned.....just my opinion no offence.
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bottom line your calling me a con man so really it is starting an argument, windows in manchester do not stay clean for 4 weeks and most of my fortnightly's have some dirt on them, and no in over 10 years i have never ever ever lost even one customer to anoter window cleaner, it has never happened and that is with a huge customer base so i feel my customers are extremely happy with the service i give but occasionaly you get one (THE ORIGINOL TOPIC) that likes to have a winge.. and why it got a little up your nose that my work is 2 weekly i dont know
by the way my WC comes fortnightly, my mother in laws WC comes fortnightly (WFP) and my mums WC comes fortnighly... mmmm
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mmmmmmm.....i live in manchester and my customer base is 4 weekly so i must have an even bigger customer base. ;)
i live in manchester and i know they stay clean for longer WFP and this is a selling point by the distrubuters.
Hey look lets agree to disagree.have a good day
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i dont need a selling point, yeah thats best lets just agree to disagree...
where in manchester are you based?
oh and by the way i have 1300+ custys
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i lve in hyde and work all over the north west, 1300+ well done you must be pleased
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i am pleased very.... but its hard work.
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ehy kris you could prob give some advise you must be huge with a customer base of 1300+ at a fortnightly clean, you say you cgarge 4.50 for a small front so say at least 9 for a small house saying all your customers are small houses(not saying they are so hold your horses) and say 95% of your customers are full houses your fortnightly income is £11407.50 WOW thats £23000 nearly every 4 weeks so advise me how many employees do you have??
and how do you do the work in 3 days that is some cleaning??
how you go on about vat???so you include this in your prices.
How long you been going and whats your company called???
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i dont need a selling point, yeah thats best lets just agree to disagree...
where in manchester are you based?
oh and by the way i have 1300+ custys
You do them every 2 weeks, you must be busy :o
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you gone quiet KRIS??
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we are busy, i have no need to lie ronnie and did i say i charge £4.50 for every front NO thats just one individual front, every house is different and no i am not the sort of WC that charges £9 for small houses and i would say more than 5% of my work is just fronts.. nothing is straight forward as evry house is this so every small full house is double, you obvioulsy havnt achieved enough in your time window cleaning to have ago at what i am saying and disbelieve what i am saying... i work very hard at what i do and have done for over 10 years... so do one...
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you gone quiet KRIS??
your the sort of person on this forum who hasnt achived enough himself so cant believe somebody who has achieved a lot, dont worry mate one day you never know...
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wait there KRIS you said it has 3 windows and you charge 4.50 for a front so it doesnt get much smaller than that.
why not answer my questuions about vat and about your company name, yes i have my doubts has what you say doesnt add up any one can hide behind a computer saying there earn this that and the other, answer my questions make me eat my words, im not saying it cant be true i just doubt it.
i have been running my business 3 years what have i achieved?? well i have one full time employee i have commercial work with premier inn warburtons roberts bakery ECHG and Riverside housing plus plenty of work with management companys, im also in the process of becoming the only window cleaner for one mangemnet company which will give me another 16 sites and all on coming sites.
My company is called Ronberclear Window Cleaning and all my details are on my site.
i dont have 1300+ customers but i dont have a turn over of 250000k either. ;)
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Killing a topic in mid-flow is pathetic. Noone was saying it's ok to film under 16's in a shower. I guess when they're 16 you can film them?
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firstly i dont need to explain anything to you, i dont doubt what you have got and dont turnover quarter of a mill and i will be the first to agree that my prices are not the best and some havnt been put up in 5 years but i still make an extremely good living, i have houses priced at £2.50 i even have some fronts priced at £1.20 (bad i know), i go and work in burnley every 2 weeks it takes us an hour and a half (most are fronts) there is over 50 houses there...
now i dont have to sit here trying to convince somebody who i dont give a damb weather they believe me about what i have achieved
and if your wondering why i took so long to post this the wife was getting on my case to get some bread from the shop..
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Killing a topic in mid-flow is pathetic. Noone was saying it's ok to film under 16's in a shower. I guess when they're 16 you can film them?
Errr.... wrong thread Marky!
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Oh dear, the boys are playing "mine is bigger than yours" - yawn!
i know im sorry... :-\
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Thought you two had kissed and made up anyway.
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Thought you two had kissed and made up anyway.
he had breath so decided against it..
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make sense kris and i wouldnt doubt you.you dont need extra work ...but you only work 3 days a week you said :-X
iv met your sort prob dont pay much if any tax and thats what the secrets are about. :-X
Like you said you dont care what i think so dont explain to me about your wife! :-X
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go away you looser...
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truth hurts hey :-*
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truth hurts hey :-*
yeah badly
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youve rumbled me... poo :-[