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UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: STEVE-UK on August 28, 2008, 08:18:35 pm

Title: answer phone service? / answering calls
Post by: STEVE-UK on August 28, 2008, 08:18:35 pm
How do you guys take important phone calls when working

-you cant take a call when wfp
-my missus cant take a call because the kids make to much noise-
-cant afford to employ a receptionist at the mo

Im thinking about getting a 2nd phone line and an answer phone service, does anyone know a good one?

i lost a new customer due to a missed call who just happenned to live behind me, they called my home phone but not my mobile,and ended up calling my mate who lived 20 mins away , it was worth £100 window & soffitts , hence i dont want to miss any more calls
Title: Re: answer phone service? / answering calls
Post by: Wayne Thomas on August 28, 2008, 08:22:33 pm
You can get all calls diverted to a business which deals in missed calls by promising to answer all calls on your behalf.  :)
Title: Re: answer phone service? / answering calls
Post by: jaykie on August 28, 2008, 08:22:52 pm
I got a letter the other day from a company that take calls for you think they where called ruby, they ansewer the phone how ever you ask them too and take messages.

Chris
Title: Re: answer phone service? / answering calls
Post by: jaykie on August 28, 2008, 08:23:15 pm
Lol beat me to it
Title: Re: answer phone service? / answering calls
Post by: Clive McDonald on August 28, 2008, 08:34:59 pm
Calls are diverted from my home phone to my mobile by bt. This costs £1.74 a month. plus the cost of a call from my phone to my mobile for the cumalitive duration of any calls.
Title: Re: answer phone service? / answering calls
Post by: matt on August 28, 2008, 08:37:46 pm
you can turn your WFP off for a few mins to take a call, cant you ? ? ? ?

or does that 5 mins for the call eat into profits
Title: Re: answer phone service? / answering calls
Post by: m.b.s. on August 28, 2008, 08:41:04 pm
i answer my phone whilst  wfp if important switch my flow tap off and walk back to van to get quote book out
Title: Re: answer phone service? / answering calls
Post by: paulscotney on August 28, 2008, 08:46:50 pm
I just have all calls routed to mobile. Have a wired hands free connected to phone. Phone  has radio, so listen to radio 2 all day and when someone calls,  phone rings 3 times and automatically answers and also cuts radio off for duration of call. You just talk to them whilst working etc.
Title: Re: answer phone service? / answering calls
Post by: STEVE-UK on August 28, 2008, 08:53:34 pm
Matt ,by the time i put the pole down ,take my gloves off see who it is, ive normally missed the call.
i havent got george on pda yet so cant make any appoinments , i dont carry pens and note pad either.
Title: Re: answer phone service? / answering calls
Post by: jaykie on August 28, 2008, 09:01:20 pm
Steve if your after a pda am going to be selling my tungsten e2 brand new
Title: Re: answer phone service? / answering calls
Post by: STEVE-UK on August 28, 2008, 09:05:16 pm
possibly chris, how much are you after
Title: Re: answer phone service? / answering calls
Post by: jaykie on August 28, 2008, 09:05:40 pm
Give me a email
Title: Re: answer phone service? / answering calls
Post by: AJ on August 28, 2008, 09:15:23 pm
Get yourself another mobile for business calls
or
Have calls diverted and have a different ring tone for these calls so you can identify the call before you answer it.
or
Look in the Exchange & mart under office services for an answering service.
Title: Re: answer phone service? / answering calls
Post by: STEVE-UK on August 28, 2008, 09:22:37 pm
thought about that AJ, but its the landline number that im missing the calls, at the mo i have all my mates on one ring tone and all other call on another
Title: Re: answer phone service? / answering calls
Post by: Chris Cottrell on August 28, 2008, 09:23:02 pm
I have an earpeice with an inline microphone for my mobile which allows me to talk and work at the same time

ht tp://eurostore.palm.com/epages/Store.sf/sec76WuWmVC6H_/?ObjectPath=/Shops/PalmStore/Products/3192WWZ
Title: Re: answer phone service? / answering calls
Post by: STEVE-UK on August 28, 2008, 09:24:17 pm
ive been having a lot of tele sales calls and dont always want to answer the phone so have been looking at these on ebay

350092812014
Title: Re: answer phone service? / answering calls
Post by: Clive McDonald on August 28, 2008, 09:27:20 pm
Don't you ever read the replies to your query? Do you know what call divert means?

"i'm missing the calls on my landline"
Title: Re: answer phone service? / answering calls
Post by: AJ on August 28, 2008, 09:36:18 pm
you can get a 'virtual office' for about £45 per month + call charges.
that includes
a nice office building address
your own phone number
someone answering in your company name and 'just put you through sir' to your mobile (which has a seperate ringtone for that number of course)
if you don't answer, they'll take a message.

look in exchange & mart
Title: Re: answer phone service? / answering calls
Post by: STEVE-UK on August 28, 2008, 09:38:33 pm
Discount,do you not read all the reply,that one was to AJ about an additional mobile
i have tried call divert and yes i know what that means, i think it sounds more professional from an office rather trying to talk to someone outside as theres always background noise on the most important calls
Title: Re: answer phone service? / answering calls
Post by: STEVE-UK on August 28, 2008, 09:42:03 pm
AJ , Thats sounds good and not to expensive, the answer phone ive been looking at is about £30 pm for 30 messages,i'll look into that !
Title: Re: answer phone service? / answering calls
Post by: AJ on August 28, 2008, 09:43:02 pm
If there is back ground noise, just be straight if they mention it 'yes, sorry about that, but you have been diverted to mobile as I am out of the office doing quotations today'
never had anyone mention it though, and all my calls are from businesses
Title: Re: answer phone service? / answering calls
Post by: Clive McDonald on August 29, 2008, 06:18:14 am
I say i'm a window cleaner and I'm working. That's pretty much what they want to hear.