Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Ian Gourlay on August 03, 2008, 09:33:36 am

Title: How Much Extra does it cost Customer
Post by: Ian Gourlay on August 03, 2008, 09:33:36 am
With rising fuel costs etc  I  have been wondering how much extra does it cost a customer if a portable is cleaning her carpets for two hours

2x 3 stage vacs
Heat Exchanger
Turbo Dryer

40 litres of hot water


Title: Re: How Much Extra does it cost Customer
Post by: mark shannon on August 03, 2008, 10:39:34 am
£1?
Title: Re: How Much Extra does it cost Customer
Post by: Ken Wainwright on August 03, 2008, 10:46:36 am
I really don't know the answer to this one Ian, but I have a closely related experience.

About 3 years ago, I had a full house EOT to clean. It was a pre-paid meter with about £1.50 of credit on it. I was sweating abit as neither myself or the landlord had access to more meter credit.

I used about 55p worth of juice, including the heater.

Safe and happy cleaning :)
Ken
Title: Re: How Much Extra does it cost Customer
Post by: Mike Halliday on August 03, 2008, 12:17:10 pm
on the news this week it was talking about the 30% rise in fuel cost, it gave an example that it will cost 90p to have a hot bath.

I would think a bath is around 40lts so straight away you are using 90p of hot water , I'd say it around £2 to have 2hours of carpet cleaning.
mike
Title: Re: How Much Extra does it cost Customer
Post by: Steve Chapman on August 03, 2008, 12:31:51 pm
We do alot of eot and it is usually the same as ken has quoted for the electric about 50p of the key meter, probaby gone up a bit now  ::)

as for the water its hard to tell, but only pennies i would of thought

a pound would cover it im sure

regards
steve
Title: Re: How Much Extra does it cost Customer
Post by: Ian Gourlay on August 03, 2008, 03:52:26 pm
The problem with Meters is some are geared to recover bad debt , plus people on meters pay more.
the rising fuel costs  and the Bane post reminded me of the pensioner who wanted a refund for the water and electric I used.

As I have a Satifaction  Guarantee i had no alternitve  I gave her £5

But now make sure I tell customers they supply electic and hot water.

Title: Re: How Much Extra does it cost Customer
Post by: Steve Chapman on August 03, 2008, 04:03:30 pm
Ian,

I had a similar customer a couple of years back, where he actually deducted £5 for the use of water and electric of the bill i gave him, i thought he was joking at first, but then realized he was serious ::)

He was a regular customer but i told him not to phone me in future as i just thought that was cheeky and going to far, he had pots of money and i already cut him a good deal !

He's the only one whose ever mentioned it, most dont normally think twice about it,

In fact most houses i go to during the week i fill up the t/m  ;D


steve

Title: Re: How Much Extra does it cost Customer
Post by: ollie on August 03, 2008, 08:24:39 pm
The problem with Meters is some are geared to recover bad debt , plus people on meters pay more.
the rising fuel costs  and the Bane post reminded me of the pensioner who wanted a refund for the water and electric I used.

As I have a Satifaction  Guarantee i had no alternitve  I gave her £5

But now make sure I tell customers they supply electic and hot water.


Hi Ian, I use NCCA quote forms and on them it states "the customer will supply the neccessary water and electricity etc etc"   why not do something like that?
Title: Re: How Much Extra does it cost Customer
Post by: derek west on August 03, 2008, 08:33:20 pm
as a truckmounter i actually advertise that we don't use your elec or water so no hefty bills after were gone.
so len if you read this 40 / 15
Title: Re: How Much Extra does it cost Customer
Post by: Ian Gourlay on August 04, 2008, 05:35:02 pm
The problem with Meters is some are geared to recover bad debt , plus people on meters pay more.
the rising fuel costs  and the Bane post reminded me of the pensioner who wanted a refund for the water and electric I used.

As I have a Satifaction  Guarantee i had no alternitve  I gave her £5

But now make sure I tell customers they supply electic and hot water.


Yes we now have it on our forms but like banks i go over key terms and conditions etc


Hi Ian, I use NCCA quote forms and on them it states "the customer will supply the neccessary water and electricity etc etc"   why not do something like that?
Title: Re: How Much Extra does it cost Customer
Post by: Doctor Carpet (Ret'd) on August 05, 2008, 04:40:39 pm
as a truckmounter i actually advertise that we don't use your elec or water so no hefty bills after were gone.
so len if you read this 40 / 15

To which the opposing point of view is "we'll charge you less than a truckmounter would because you the occupier will be providing the water & elec"

It basically comes down to perception and how you sell yourself.