Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Bob Allen on February 01, 2005, 09:41:07 pm
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Machine vac blew yesterday ordered new vac motor arrived 09.20 this morning .........thats what i call good service.
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Not knocking service but they sold me two
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Thought they were pulling out of the TM side
Len
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they dont make truckmounts any more
steve
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Rang oreck three months ago for info. Got a callback a week later and still waiting for a broucher.
Rang Hitec/Alltec for hardfloor course info last week and still waiting for a callback.
Makes you wonder.
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Mark
Complacency rings a bell or is it the staff? ;D ;D ???
Len
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Len, i have to agree with you, i rand Alltec 2 weeks ago,still waiting for a call back!! ::) ::)
Dave
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Hi Guys,
I was at Woodbridge in Oct last year , where John was kind enough to show me around his workshop ,where several truckmounts were in various stages of construction.
Cheers,
Doug
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Again when I was at Woodbridge in November there wete 4 New Truckmount Units sitting in Yard.
I think they have someone new in office.and they were moving to the unit next door which is probably why request for details not sent.
As Mark says I think it is Nationwide problem
Sent RoberT Saunders a question by fax two weeks ago regarding question from Discovery Day.
I have had two Fastrack Timetables and course registrations documents but not the answer to my problem.
Which now means I will now wait to the next start date which is probably wise anyway as I have lots of distractions at present.
Keeping this even handed as I went on Media Relations course last night.
Prochem
After Carpex I telephone to order a pad of their New Survey form which I had seen in Cleaning Specialist
As my local supplier had never heard of them. I qouted product Number and explained situation I was prepared to pay but Nice Lady took my details and said they would send me one
I am still waiting.
On my Media relations seminar last night I learnt that the biggest Public Relations problem for any organization is the internet as there is nothing to stop anyone posting bad experiences about your organization.
I know someone who is behind an Anti MacDonaldss Web Site
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It's rather hypocritical IMO that companies who are actually teaching the value of going the extra mile, adding value to your services etc, can't do so themselves!!!
Those that can do.......
:P
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It would be very interesting to see how much business companys such as CFR and Solutions have gained just as a result of recommendations via the internet. I for one have spend hundreds of pounds with these two companys over the last year as a result of the internet.
I cant remember the last time someone recommended a Prochem product on these boards. But then again who cares about a few carpet cleaners having a chat!!!!!!!!!!!!
Mark
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Very good point,
and one some of these companys would do well to take on board.
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Hi,
This gentlemen is the power of the internet , it must ultimately raise standards and lower prices.
A year ago I would have gone Extracta/Prochem but now I have so many more options.
Companies will only take notice once their bottom line is affected.
Cheers,
Doug
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The power of the internet world of clean selling on ebay times must be hard
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Steve,
Ebay is a very good marketing tool, plus look at all the free advertising they get because everything they post has the W/O/C website listed.
Mike
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Steve
Thought you did a lot on Ebay
I dont think Lee will mind me saying
I had a PM from Lee from Prochem and the Survey form will be sent to me.
Just shows these Forums are read. Many thanks Lee.