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UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: JM SELECT SERVICES on January 29, 2005, 04:48:34 pm

Title: SIGNED PAPERWORK
Post by: JM SELECT SERVICES on January 29, 2005, 04:48:34 pm

can any tell me if they use a signed customer satisfaction sheet, after they have carried out a clean,
was just wondering if it would help in any legal situation, if any was to arise.
thanks newbie,, jim.

Title: Re: SIGNED PAPERWORK
Post by: Len Gribble on January 29, 2005, 06:30:21 pm

Jim

I do also assist in building up your database, from a legal point of view don’t know but hope it would.

Len

Title: Re: SIGNED PAPERWORK
Post by: conallon on January 29, 2005, 06:53:29 pm

Hi Jim
          if you want to cover yourself fully in a legal situation you need a reciept set up as follows

indemnity pre inspection : you should make a note of anything suspect i.e stains, tears ect, ( point this out to the customer )  this requires your signature and customers
                                          
after sales advice/ client satisfaction : as an example cushions are not to be placed on suite untill completely dry, then underneath this, as an example : i have inspected work carried out and am totaly satisfied, this requires your signature and customers

above i thought would  look a bit daunting to a lot of customers, not sure wether or not potrays right image for friendly local carpet cleaner so have decided to carry on taking pics of anything suss, but still point out to customer,
( for the time been ), would be interesting to find out what system others use

have a first class example of above in pdf format but not sure how to post

                               hope this helps

                               Conrad


                                    

Title: Re: SIGNED PAPERWORK
Post by: martin19842 on January 29, 2005, 06:56:57 pm

hi there,

when you do a quotation, you may also want to consider a simple disclaimer line,

some thing along the lines, - that you cannot guarantee to remove all marks on..........'

regards

martin

Title: Re: SIGNED PAPERWORK
Post by: Big_Fish on January 29, 2005, 07:12:20 pm

Write down any limitations on survey and get a signature, give a copy with quotation to customer. After cleaning check that the customer is satisfied etc.

Writing down limitations helps in the event of any query after cleaning.

Nicky

Title: Re: SIGNED PAPERWORK
Post by: Len Gribble on January 29, 2005, 07:21:27 pm

Conrad

Re uploading doc’s

Quote

We've been asked on numerous occasions to provide an area for people to share documents.

Please feel feel to use this area to upload relevent images and pdf documents that others may use.

If you wish to upload any other type of document (a Microsoft Word document for example) please email it to admin@cleanitup.co.uk where it will be converted to pdf for others to use.

Unquote

Hope this helps.

Len

Title: Re: SIGNED PAPERWORK
Post by: adl on January 29, 2005, 07:31:38 pm

We use a site satisfaction sheet when doing work that has to be invoiced, we also state on the invoice that any queries must be recieved within 3 days of invoice date.

If you need a site satisfaction certificate template for your firm then if you pm me your details tel no address and company name and if you have a logo to put onto it i can make you one up and email it to you so you can print it off

regards Dave ADL

Title: Re: SIGNED PAPERWORK
Post by: David Ware on January 29, 2005, 07:57:50 pm

Join the NCCA and use there ''Carpet Care Survey'' sheet when doing quotes.Save all the hassle.
David Ware

Title: Re: SIGNED PAPERWORK
Post by: Len Gribble on January 29, 2005, 08:20:58 pm

David suggestion is the most logical and safe route to take and which I endorse.

The other way is to call out one or all of the franchise outfits for a quote; they leave you with the quotation form, which should have all the details. I don’t like this method 8)

Len