Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: lands on June 03, 2008, 07:38:13 pm
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The order was pulled I'm afraid and we have had to re-submit using the same Co. name throughout. I have chosen "carpet & upholstery cleaners". Everyuthing esle will remain specific to you (address, tel no. and website.
Its been uploaded into the system today and having asked for a live date the best they can do is the 26th jun.
On a positive note, I got 11 calls from it on Friday (my record)
Have put on here as I can't be bothered to email everyone individually. Started work at 5am today and only just got in.
If anyone wants to ask me anything about it then please leave it until tomorrow as I'm exhausted.
Pete
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Hi Pete
Glad to see things have picked up on your marketing.
At your age a 14 hour day should be a walk in the park ;)
Speak to you soon.
Cheers
Doug
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That's very disappointing Pete, I wish you could have been bothered to tell us sooner, it's pretty much a waste of money for me(for which I still don't have a receipt) I've spent thousands building up a corporate image here :( with vehicle wraps, letterheads etc - now I look like the new boy-definitely not a good idea in this area. :(
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Just read your post Dave
I only just found out about this myself and will not be issuing reciepts until it goes live as I mysllf will not be getting one until it does. Sorry you feel this way after all the work I have put in.
Do you want to cancel yours because I can do that any time before it goes live and that goes for anyone else for that matter?
The Co. name issue is nothing because if someone is looking at your entry they will click through to your website and see all your branding.
Let me know and I will send you a cheque back by return.
Pete
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No complaints from me Pete , not for the money we have saved Yell wanted 400 quid off me for just 1 area
Well done John
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Pete, I do appreciate all the work you put in, I just think you should have told us when this blip occured, not after. I also understand your point about names but as I've said before this is a strange area with very strong local ties, people are often looking for that van they saw last week and missed the tel no or that chap mrs x recommended but who's name they couldn't quite remember. If you can cancel my portion and refund it it would be appreciated and go towards paying yell direct. I'm glad you've made the offer and I hope we won't fall out over this.
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I`m with John. Bit disappointing, But hey, sh*t happens.
I`m sure it must of taken up a lot of your time.
Don`t get stressed about it.
Cheers
Rab ;)
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Would have been nice to have my name in place but not overly disappointed.
Paying considerably less than half the cost if I'd set it up myself, plus a good link from a good wesbite to my own website.
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Pete
Sorry I didn't get your mail about riniging you, out on a job, alo if possible, can I have the info regarding this post as I would be interested in making a saving with yell.com if possible I could take Daves place.
Thanks
Paul - Kinder Cean
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Give me a bell at same time tomorrow Paul
Pete
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Got that Pete, speak to you tomorrow
Paul
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Pete no probs here, im happy to go with it.
You have done a lot of work on this to save us a load of doe and get a good position, so from me thanks.
I have no issue with not having my name on top as they will be directed to my web site any way, and at the end of the day its the phone call we want anyway to start the process off and this will do just that.
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Ditto that Paul
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No problem with it either
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No problem for me Pete,
As Ive said before, thanks for sorting all this out for us.
Could be the bargain of the year, Roll on the 26th
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No probs Pete
Thanks again for all you have done.
Andy
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Just had the guy from yell on the phone.
" Mr Watson I know you were unhappy with the £400 quoted
Bla Bla Bla special offer £90" :o
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Rab, you on a wind up or have you just got the full hit for £90?
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Would like to know about that too Rab
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Me too, we should try find the best deal and get them too match it..
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No wind up, web link, details. It was a voice mail which I deleted. >:( (could have done an audio stream number)
I`m of for a chilled weekend but will try to dig deeper if I can tomorrow.
Its got my curiosity.
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Just to add. The reason I deleted the message was after his big speal, he gave me his contact number so fast I couldn`t catch it. ::)
There was no way I was all listening to it all again, Can you fast forward and pause on a mobile? now that would be cool.
I`m sure you all know what I mean.
Rab
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No worries Pete, its cool with me 8)
Thanks for all the effort you've put in :D
Looking forward to it going live!
All the best mate,
Jason.
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Thinking about it the add ended two weeks ago.
Even at that 400 to 90 is a big drop.
Rab
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WHAT IS £90 BECAUSE I AM PAYING A LOT ON YELL WOULD LIKE TO SAVE MONEY IF POSSIBLE ON THIS OFFER
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Just had the guy from yell on the phone.
" Mr Watson I know you were unhappy with the £400 quoted
Bla Bla Bla special offer £90" :o
I think you will find it is a smaller box that appears after the £400 LISING BUT BEFORE THE fREE LISTING.
Fine if they fail to sell in your area.
iIwas offered it
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THEN WHICH IS THE BEST BOX THAT GETS MORE BUSINESS PLEASE
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THEN WHICH IS THE BEST BOX THAT GETS MORE BUSINESS PLEASE
Broom
I'm probably the person to speak to for advice on Yell. Feel free to call me if you want
Pete
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Just had the same telephone call as Rab ( 4pm Saturday afternoon they must be keen) £90 with link , the only difference is that you don't get the 6 bullets on the ad , hence you get a smaller ad ,
John
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It appears that you always appear below the main adverts but just above the free listings and as John says, no bullet points.
Pete
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Yeh you are right Pete , just below the main ads
John
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Pete Whats the chance of adding a couple more areas
John
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i got this deal a while back and was told that it was a new service they were offering for £90 its the same as the free listing but with a website link, trouble is it will only come up if they search for the town your in or county, so if you service other towns in your area it wont show
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John, you can do that at any time so why don't you wait and see how the ones you have got go first. 2 weeks will be eniugh to guage mate
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many thanks pete for all the effort you have put in top geezer ;)
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Just posted your cheque Dave R, sorry for delay.
Pete
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Thanks Pete,
I committed to yell on Thursday, cost me £542 but it does cover a much wider area than we talked about and I get interest free over 10 months. The most astonishing thing was the ad went live on Saturday morning! They mustn't have much on at present! Yours was a good saving, shame it didn't work out for me,
All the best!
Dave
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Good luck with it Dave
Remember the, the directory area coverage means you will only appear on the right hand side boxes on any searches outside your area. Unfortunately these yield poor results. I just hope that the searches under your local area make up for that.
Pete
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Pete any update on our go live date.
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As before Paul its definitley the 26th of this Month
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HI PETE WHAT YOUR NUMBER BROOMKLEAN
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goto website broom
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I'm seeing yell girl today,before i commit what is available through yourself Pete?
Paul
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Had them ring 3 times today one offering the £90 deal
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YELL - ROBBING B***
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£90? that's nice! I wish I could get it! Will try and let you know.
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It's all going live this Thursday guys. Sorry for the delay.
Check the details before you go out Thurs morn and if any of the info is incorrect then ring me and leave me a msg. I will be in Majorca but will be picking up msgs and can ring through if anything is not correct. This can be amended overnight.
Good luck with it.
Pete
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Pete is there any chance of changing my website from www.honestcarpetcare.co.uk to www.sheffieldcleaning.com ?
sheffieldcleaning performs better.
Shaun
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You can but not until I get back now. Will sort for you on the Monday (30th)
Pete
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Pete change it to www.sheffield gayboyashmore.com
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That could'nt take any more traffic (and thats with the NASA servers looking after it)
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Hi Pete
I don't seem to be able to find my ad.
:(
Andy
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Try again next thursday. ;)
By which time he will be living it up on costa del crime with his winnings. ;D
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Hi Pete
I don't seem to be able to find my ad.
:(
Andy
As Mike says Andy, it's next thurs.
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Doh!
::)
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im not on, any body else?
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Not on either probably get updated later today
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just checked mine, not on yet
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Nothing listed as of 10am
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Pete has just phoned me.
Mess up at yell, live date is midnight sunday 30th.
So it will be up and running for Monday morning.
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your havin a laugh
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Both my adverts are live checked at 08.00am this morning - only got website up and runnig at about 02.00am ??? after a major crisis, but thankfully got it sorted. The link to the website is working fine.
I am currently last in the listings (the premium listings that is) does this change from day to day?
I know the free Yell.com listings do, one day your page one, the next you could be on the last page.
The phone hasn't rang yet :'(
I demand a refund!! ;D
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Have you done yours with Pete?
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If i was yous guys i wouldnt build my hopes up with yell.com
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Yes Paul done with Pete
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Shame they don't put as much resources into systems administration as they do on pestering people. Had call today and two yesterday yell/yp.
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Good wages for a tele sales rep.
i bet a lot of cleaners dont earn that much.
Mark
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I was thinking of going, it's good money that.
Shaun
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Hi Clinton
No I don't think you will find it from searching the company name, as we are all titled 'carpet and upholstery care' - Just had a quick look for you under Cheshire and couldn't see it - Theres a few CCs out cheshire way mate!!! :o with all that competition you must be doing something right.
Cheers Paul
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Just checked mine and they are live
John
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Yea, mine all live now - well done Pete :)
Steve
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can I have me money back not had a single call yet ?
John
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Thanks for everything Pete - my wife thinks you have just acheived God status... don't let it go to your head though because I got that for putting up a shelf the other day!
;D ;D ;D
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Guys,
Technically, they are not live yet which is why no matter how many times you do a search you will appear last in the paid for listings. After midnight tommorrow this will change and you will get the same craqck of the whip so tyo speak. There does appear to be a couple of errors with some which I will sort Monday am. Clinton Yours should be appearing so I will look into this also. Can everyone check theirs as well as I will put a call in Monday am to rectifiy.
Boy have I got a good tan. ;)
Pete
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Cannot find mine ???
Oops found it just wrong address
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Glad you enjoyed the holiday Pete.
From Yell.com what do "we" need to enter to check if the entry is live?
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I`m there.
Text layout a bit iffy
Link works, thats the main thing.
Nice one Pete. I thought it would all go tits up.
Oh me of little faith.
Cheers,
Rab
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Joe
On Monday, search for a CC in y our area and search again a couple of times. You should see your entry change position. It is there for the public at the moment (we are not paying for this) but only at the bottom.
Steve, I will sort yours on Monday too.
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Thanks Pete,
All mine are working AND changing places too.
Best regards.
roger
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Do the positions rotate when I first looked it was on pg 1 in second position now on pg2 third position?
Cheers Pete for putting the effort in to make this happen for us all
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Yes Steve,
every time you search the position should change
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The order was pulled I'm afraid and we have had to re-submit using the same Co. name throughout. I have chosen "carpet & upholstery cleaners". Everyuthing esle will remain specific to you (address, tel no. and website.
;D
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Nice one Pete mine are up and running :)
Big thanks for sorting it out for us.
All the best,
Jason.
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Mines showing as well Pete. Thank you.
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It s all under Carpet and Upholstery care. Which IMO sounds better, as we dont always clean, we also care,ie stain removal,protection and lots of different add ons and advice we give to our customers.
As it comes up in the listings when they type in cleaner I see no issue.
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Paul
Just to let you know you had no calls.
Mike
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Paul
Just to let you know you had no calls.
Mike
;D ;D ;D
Just make sure if you do get calls you add on £90 for your petrol costs and £180 for traveling :D
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Steve
Your address is correct (it's the one I sourced and you ok'd). Let me know if you want an alternative.
Paul and Steve
Will get your web sites changed tomorrow
Mike and Jon, you have mail. Anyone else?
Pete
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Pete can you change my web site on yell as discussed?
www.honestcarpetcare change to www.sheffieldcleaning.com
Shaun
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Steve
Your address is correct (it's the one I sourced and you ok'd). Let me know if you want an alternative.
Paul and Steve
Will get your web sites changed tomorrow
Mike and Jon, you have mail. Anyone else?
Pete
It was that long ago I forgot ::) ;)
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Paul
Just to let you know you had no calls.
Mike
;D ;D ;D
Just make sure if you do get calls you add on £90 for your petrol costs and £180 for traveling :D
No good Paul, I tried and they insisted only the Mossmeister.
Sorry if I cut you a bit short, apart from my battery running out I was also halfway through ablutions No.2. ;D
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Pete as well as web site change on both of my sites the phone number on the Rhyl site has a diget wrong, it should be 01745571984.
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Please all check in morning as changes have been made
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Thanks Pete, sorry for rushing you off the phone today another caller waiting to book my services possibly from Yell ;D
Shaun
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Thats all right, I'd heard enough of your Yorkshire droan anyway :D
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Hi Pete
In my listing Truro is spelt like that not Turo and i wanted my local number on not 0800 695 1034
ie.
01872 275534
Unless of course both can be displayed!
Cheers Goron
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pete
my address on the winscombe entry is still wrong. how do I change it?
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Mine's all good thanks Pete
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Hi Pete
In my listing Truro is spelt like that not Turo and i wanted my local number on not 0800 695 1034
ie.
01872 275534
Unless of course both can be displayed!
Cheers Goron
Hi Goron
Yes you can have both listed so I will get that done tomorrow for you and of course the address mistake.
Can you all remember to ask (when custy says they got you from YP) is that the book or the internet as they do say it for both.
Pete
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Thanks Pete ;D
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mines up and going. on top too ;D
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Both mine working fine Pete
Thanks for all your effort, I owe you one
Paul Kinder Clean
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Jason got a job off his today. Anyone else get any calls?
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No calls yet Pete :(
Next to bottom of 2nd page - seems stuck there.
Do they rotate or what?
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My new ones are the same Joe but it does'nt seem to be like that for everyones. I asked about that yesterday and they said it can take a about 5 days for some of them to kick in to the rotation/random positioning. Sounds like a load of cobblers to me but we'll keep on top of it and see what happens. If no change then I will chase at the end of the week.
Pete
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2 calls & 1 e mail
Leather sofa - Indian resaurant & Urnie stained rug :) good wide spectrum.
Thanks again Pete
Paul
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Are they all from Yell then Paul?
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Yes Pete all from Yell
Paul
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Blimey, from just two branches thats blinding. Don't get to attched to the idea of 3 every 2 days, it ain't that good (unless you have as many branches as me ;)
Pete
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With all of your subsidiaries Pete how many calls do you tend to get a week on average?
Shaun
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Paul are you going out to quote every one or phone estimate them?
I'm trying to work out the best way of dealing with Yell callers.
Shaun
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Website is changed now - cheers Pete
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I would say Shaun that if you discount Jan/Feb I get about a call per branch per week on average (with some branches performing better than others of course). What i have found is that the coversion rate on calls taken as they ring is at about 70% with those I miss it's about 40%. There is a valuable lesson here though. If someone is using Yell they are looking at a list of CCs in their area. They are also using a very quick (I have decided to buy now medium) unlike many other forms of advertising (leaflet etc. whey they can keep it buy the phone or something in particular has grabbed their attn.
The point is, it's important you take that call because there are few other mediums that offer you an alternative service provider so easily.
Would be interested to get Pauls take on your other question but to be honest I find that they are slightly more inclined to get that quote on the phone but if you are a good communicator the home survey is not often required and you still get the job at a decent price. Classic example today. Woman rang for quote on double bedroom and said I am "ringing round for some quotes" . No furniture and lighty soiled. I asked her if she had ever had a carpet cleaned before to which she said no so I then asked if she knew the correct procedure to clean a carpet again no. I talked her through, asking lots of relevant questions and basically striking up a rapport. At the end I qouted £65. How quickly can you do it came the reply.
In short (and this is a major generalisation) the Yell callers are doers (with an element of thinker in them) this is why they use yell. This balance means they make decisions quickly if they hear something that makes sense and has value. This tel-con was a classic example albeit for a small job.
Pete
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Website is changed now - cheers Pete
i expect to be hearing about your calls soon Steve (especially the one near KT1)
Pete
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Jason got a job off his today. Anyone else get any calls?
Yes booked first job from new yell adverts today ;D
Not bad after only a few days live!
Cheers again Pete for sorting it out, you're a star :-*
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Paul are you going out to quote every one or phone estimate them?
I'm trying to work out the best way of dealing with Yell callers.
Shaun
Shaun
I always try to steer them in the direction of me coming out to quote onsite by asking where they live and telling them I'm in that area this afternoon or whenever, but some are price shopping and will just say 'I'm just wanting a rough idea of cost' as they put it, thats when I struggle, this is something that comes with experience I guess.
I am by no means a natural salesman & if anyone out there wants to offer a workshop for telesales techniques I would be first in the line. ( Pete hint hint :) )
How many Yell areas are you advertising on Pete?
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Hi Paul
To do it properly I would need at least 3-4 hours and thats too long for a session at the ccdo. Also, I am at the arse end of England so it would be difficult for many to get here.
Pete
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Nothing yet from this end :-[
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Got 1st call this morning. :)
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biggest bunch of robbers since dick turpin
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Changes not yet made and still no receipt!
Cheers Goron
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hi Goron
Will chase that changes for you tomorrow mate. Please be patient on reciept just got bach from a hols and got an exhibition to prepare for and few carpets to clean so have been on back foot a bit but will get it done next week.
Pete
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Is this working for any body else, til now I have had no call off it.
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Useless Paul, all I get is a bunch of Scousers ringing me up banging on about cleaning their leather suite. ;D
Seriously though, no calls yet, however I remain optomistic. :)
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Had one call so far, job booked for Friday, value of job has paid for my outlay so anything else is now profit. ;D
Thanks Pete.
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Had my first contact...via my website, booked to pick up and clean 10x6 rug. Thats £100 paid off the bill, picking it up on wed.
I think that if we were in normal times we would be recieving many more calls but I am confident that our investement is sound.
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Still not ammended
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Still nothing!
Had Yell on the phone yesterday...not really too sure what he wanted, he spoke to Sarah. anyway he asked how yell was working for us she said don't know yet he responded with.....Well i'll be very surprised if you get anything from it at all!
to be honest with you so will I but what sort of salesmanship is that!
Anyway as i said still no ammendments yet!
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Hi Goron
I will chase them and complain as this'll be the third time I have requested this. It has slowed up a bit on the new bus call front but then so has all my other ad mediums.
Pete
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4 new enquiries this week.
1 from Yell adverts.
1 from carpet retailer referral
Other 2 from Internet, but haven't found out yet wether Yell, website or directory links.
Steve
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Pete come on mate!
Still not been ammended do you have any control over this or not?
and still no receipt!
Cheers Goron
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Hi Goron
Sorry mate, should have kept you updated. Apparently there is a problem that many face in your area. I only have the control that any other yell custy has (which most of you know from exp will know as being very little). Am on top of them. Invoices will get done too just a bit behind and as invoices (though important) are not req'd for any other reason than that of 04 next year its not top of my list.
Pete
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Customer service manager rang me today to apologise over your entry Goron. She assures me the changes will take affect over night tonight.
Pete
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And as if by magic :-*
Thankyou
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:) Hi guys does yell work is it worth going with as I am moving area shortly and want to try somthing new :-\ its been dead here since last may!
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:) Hi guys does yell work is it worth going with as I am moving area shortly and want to try somthing new :-\ its been dead here since last may!
It seems yell.com is working better for most carpet cleaners then yellow pages.
A benefit is that it can be on-line pretty quick too - no waiting for a publishing date.
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Yep it seems to be performing for most of you under my jedi guidance ;)
Terry, Best thing you casn do is call me. I set this up as I used to work for them.
Pete