Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Feen on April 22, 2008, 07:36:30 pm
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I called a customer this evening because she insists on locking her side gate and I need access. Phone call goes something like this:
Me: Hello Mrs X, it's the window cleaner here. I'll be round tomorrow.
Her: Will it rain then?
Me: I hope not
Her: Because the last time I got home 10 minutes after you had left and it was pouring.
Me: I can promise you I didn't clean your windows in the rain
Her: But the sky was black, you could tell it was going to rain
(Both these statements are true. I didn't clean them in the rain and it did look a black. I had gone to this house specially. It's not part of a block I do.)
So I told her that if I phoned every customer, like I do for her, and didn't work in case it rained, I'd never strike a blow. I told her I'd leave it from now on. All this was said very politely. The funny thing is her last clean was in Feb and she is monthly. She called last month to say she would be away and so I couldn't do the back. But I could do the front if I wanted ??? No mention of rain. She has been a bit niggly before. These people p me off, but I am happier that she spoke. Now she's dropped.
The weeding continues :D
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Its a continual process unfortunately. The elimination of problem customers is quite theraputic and it doesn't have to be nasty.
Its just a fact that not all of them are going to be what you want.
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I called a customer this evening because she insists on locking her side gate and I need access. Phone call goes something like this:
Me: Hello Mrs X, it's the window cleaner here. I'll be round tomorrow.
Her: Will it rain then?
Me: I hope not
Her: Because the last time I got home 10 minutes after you had left and it was pouring.
Me: I can promise you I didn't clean your windows in the rain
Her: But the sky was black, you could tell it was going to rain
(Both these statements are true. I didn't clean them in the rain and it did look a black. I had gone to this house specially. It's not part of a block I do.)
So I told her that if I phoned every customer, like I do for her, and didn't work in case it rained, I'd never strike a blow. I told her I'd leave it from now on. All this was said very politely. The funny thing is her last clean was in Feb and she is monthly. She called last month to say she would be away and so I couldn't do the back. But I could do the front if I wanted ??? No mention of rain. She has been a bit niggly before. These people p me off, but I am happier that she spoke. Now she's dropped.
The weeding continues :D
why dont you work in the rain ?
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why dont you work in the rain ?
I'm not going down that road, it's well worn.
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why dont you work in the rain ?
I'm not going down that road, it's well worn.
lol OK
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why dont you work in the rain ?
I'm not going down that road, it's well worn.
You forgot- & boring, unrealistic & irritating! ;)
Tony
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Yeah and also it dosen`t matter what the results are in the rain good or bad customers don`t like it,if they say they do there lying.
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why dont you work in the rain ?
I'm not going down that road, it's well worn.
You forgot- & boring, unrealistic & irritating! ;)
Tony
last thing I will add about this, unrealistic in some people eyes not all please remember that ;)
I may irritate but it helps people that want to be helped.
Each to there own ;)
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what you should of done instead of dropping her, would be not to turn up at all for months, and when she phones you to see where you have got to, tell her that you did bother calling because you thought it was going to rain. ;D