Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Ian W on April 04, 2008, 07:19:33 pm

Title: Dropping a customer
Post by: Ian W on April 04, 2008, 07:19:33 pm
Just had a phone call from a customer I cleaned yesterday to say that sorry she wasn't in and could I come down to collect the £6 outstanding. I told her not to worry and I would collect it next time. She then says if she is not in don't bother to clean in future.  ???

Should have known that she was going to be a problem when she asked me to clean for her and told me I would come to her every 3 months. Told her I would only clean every other month, and she agreed reluctantly.

So I am going to drop them because I don't want to be mucked around.
I will continue to do the flat below hers though, so she probably won't get another cleaner...
Title: Re: Dropping a customer
Post by: supernova77 on April 04, 2008, 07:21:14 pm
Quote
Just had a phone call from a customer I cleaned yesterday to say that sorry she wasn't in and could I come down to collect the £6 outstanding. I told her not to worry and I would collect it next time. She then says if she is not in don't bother to clean in future.  Huh

Should have known that she was going to be a problem when she asked me to clean for her and told me I would come to her every 3 months. Told her I would only clean every other month, and she agreed reluctantly.

So I am going to drop them because I don't want to be mucked around.
I will continue to do the flat below hers though, so she probably won't get another cleaner..

It's OK!   Squeaky will take her on for £4!

Just kidding squeaks  ;)

Andy
Title: Re: Dropping a customer
Post by: Ian W on April 04, 2008, 08:01:25 pm
Let me know if anyone is interested in taking it on!  ;D
Title: Re: Dropping a customer
Post by: chrismroberts on April 04, 2008, 08:19:07 pm
I could.... but she'd have to pay travelling expenses. £200 I think..... :P
Title: Re: Dropping a customer
Post by: Ian W on April 04, 2008, 09:21:43 pm
Let me have your details to pass on.  :P