Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Ian Gourlay on March 16, 2008, 02:10:38 am
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Just been reading stuff I got on a Discovery Day so not giving away state secrets
When doing a Carpet Audit and giving your prescription to the customer on what is needed to retore her home to full health
How do you calculate the wear age of a carpet
What factors do you take into account
I would also be interested if anyone is involved with Amway
I remember in the late 70s they used to do a cleaning audit just wondering if anyone has their script
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Ian, amway is pyramid selling, so not anything like ccing?
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Be careful Art.
[edit] FTC investigation
Main article: In re. Amway Corp.
In a 1979 court ruling,[7] the Federal Trade Commission found that Amway does not qualify as an illegal pyramid scheme since the main aim of the enterprise is the sale of product and money is paid only for business volume, personal and group. It did, however, order Amway to change several business practices and prohibited the company from misrepresenting the amount of profit, earnings or sales its distributors are likely to achieve with the business. Amway was ordered to accompany any such statements with the actual averages per distributor, pointing out that more than half of the distributors do not make any money, with the average distributor making less than $100 per month. The order was violated with a 1986 ad campaign, resulting in a $100,000 fine.[8]
Amway and its American online incarnation, Quixtar have had allegations that these companies are pyramid schemes or cults, despite the 1979 FTC ruling[5] that legitimized the Amway business. The case revealed that, as of 1979, most of the products sold by Amway were to the Independent Business Owners (IBOs) themselves for personal consumption rather than to retail consumers who weren't enrolled as IBOs. Buying products or directing clients to buy from Amway or Quixtar gives IBOs points and they are paid back on the number of points that they generate from personal consumption or from client volume. An existing IBO can sponsor others to get an IBO number so that they can help others divert their buying habit from other stores to Amway or Quixtar. Thus, the business grows as a greater number of people join the group. The share of profit is based on the volume that an IBO is responsible for each month, therefore an IBO may actually make more money per month than the IBO who sponsored them into the Business.
In 1986 Amway Corp. agreed, under a consent decree filed in federal court, to pay a $100,000 civil penalty to settle Commission charges it violated a 1979 Commission order that prohibits Amway from misrepresenting the amount of profit, earnings or sales its distributors are likely to achieve. According to a complaint filed with the consent decree, Amway violated the 1979 order by advertising earnings claims without including in it clear and conspicuous disclosures of the average earnings or sales of all distributors in any recent year or the percent of distributors who actually achieved the results claimed. [9]
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my freind got sucked in by amway products 15 years ago
its a brain washing technique..........
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Ian only wants a look at the sales script guys :-\
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Hi Guys
I did Amway very briefly in 1982 before deciding to run a proper business and go into CC.I can't remember the sales blurb but it was really aimed at getting the agents to supply their friends and families, rather than sell to the general public.
This 'Wear Age' thing has got my bull attenae wagging furiously, presumably its just very complicated way of assessing the carpets condition.
I market on the opposite tack to this sort of thing, straightforward, no bull, well my girlfriend reckons there is some bull ;D
I suppose there are different types of customers so both approaches are valid.
Cheers
Doug
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Ian
Why bother.........................seriously.....................how much business will it get you for effort made ?
Do an exceptional job at a reasonable price and you will e in demand.
rob
nothing wrong with Amway it's direct selling, nobody gets conned and their products are fine, I never joined, but attended a couple of presentations about 25 years ago.
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I am not joining Amway did that in 70s very disapointed at faliure i just remembered one of their sales tactics was to do a cleaning audit and sell their products.
So just wondered if anyone has their script.
I would like to know how when you do carpetsaudits you calculate wear age of a carpet
Or do you just insult a customer with a 3 year old carpet and tell her it looks five years old
Perhaps Dave Lee or Colin Bright know the answer
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Wear audit, is really guestimation, based on the likely wear of a particular type of carpet according to traffic flow,etc. BUT................modern women get bored with carpets and want them replaced after a very short time, so the wear / time factor is not worth considering.
Saw one last week, an expensive 80 /20 in almost new condition must have cost about £3 k, but the lady was bored with it and wanted a change.
rob
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Ian why would you need to audit the age of the carpet.
You can make your own guess on experience or just ask the customer ::) she will tell you its age.
If its had heavy use for its age and looks crap then just replace it. If its had little use for its age and looks good then its got a few more years left.
Strange thread really ???
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Paul
It's the remaing lifespan that's the issue, corny, or what ?
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Rob, thats more down to personal choice of the customer. I have seen nice carpets with loads of life left in them but the customer is fussy and wants a new one, again ive seen a worn carpet that I would not have kept yet the customer is happy with it.
The life span is more down to the customers position and choice rather than actual life left in it.
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Its one of the findings on the Carpet Audit I have always had difficulty filling that section in
as no one knows the answer I am going to take that section out of the form
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Ian don't tangle yourself up in rhetoric, just ask the questio "how old" and then move on then say "based on the sizes nd age of your carpets the price to restore them would be £XXX"
Keep it professional but keep it simple.
Shaun
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Ian your first thread says
Just been reading stuff I got on a Discovery Day so not giving away state secrets
your last thread says
Its one of the findings on the Carpet Audit I have always had difficulty filling that section in
I cant really work out what you really mean or what answer you want ???
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on the Carpet audit
You have to put the Wear Age of the Carpet
I have seen a formula for calculating it but never understood it
Personally like Rob i think it is a naff part of the form
just wanted to know what others did about it
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what is a discovery day???? ???
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Ian, I see what you mean now.
Just bin it mate, it sound typical JP b ollocks.
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what is a discovery day???? ???
Paul I think is an Alltec day, to get you on fast track ;) ;D
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Naff
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Bane clene used to have it in their owners manual but how do you come to a price based on wear and age?
Ian don't over complicate or you'll procrastinate in what to do next.
Shaun
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Ian
On the form (software package) it has the space provided to put in a number on a scale. For the Actual age you put in the age (ask the client), for the previous cleaning you put in how many, for the level of soil you put in a figure between 1-3. The level of stain is again between 1-3, and finally for wear age a figure between 1-4. This then gives you a reading of whether they have light, normal or heavy soiling ::) Not sure how you would calculate this in writing ???
The higher the figure the worst it is. For wear age 4 is excessively bad and 1 is hardly any.
It essentially pushes for protection and a maint plan. If your reading comes out at say 'extreme' soiling then it would need more than one clean/protect and because its harder to clean the price is higher. For 'normal soiling' conditions the price would be your normal clean & protect price.
I dont use the audit aspect anymore Ian as it all gets very time consuming. What with this, maybe a presentation and finally the quote - some clients feel that they are being sold to like a double glazing salesman!
I think a presentation can help in approx 50% of cases, others just want a price.
Kev
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I was told by a customer that a CD franchisee had been to quote with a simular system and she didn't book because the questions went on and on too much, I do think a presentation is effective but I think a 5 minute one is enough for most. The US cleaners have a 'brag book' with pictures of kit and before and afters abd they offer it to the customer whilst they do measuring or tests.
Shaun
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Not sure if this helps the debate but...
if a carpet is obviously knackered then I can't think of one customer who is going to be interested in any form of maintenance/regular cleaning. They just want to make it last a little longer.
One of my favourite sayings is "well, the only thing I can promise you is that after its been cleaned it isn't going to look like it was on the day it was fitted".
This manages expectations and flushes out any client who isn't going to be reasonable and just give you grief.
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Expectations of teh customer can be hard but you are going to be doing a restoration job on the item so you could offer interim cleans to kee it up to spec IF you do a good job of reserecting it in the first place! I think a mintenance plan should be sold after the event in that case.
Shaun
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I have half been using form for past 5 years but in the main get to record how old carpet is room size how dirty stains etc but always skiped wear age etc
what vac occasinally ask how often vac
but find customer looses interst
i do find they read the sales presentation after I have gone and have had referals from this.
The written one not the powerpoint one
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Hi Ian,
Sorry off topic but just thought you're coming to the ccdo and staying Sunday night. If you wanted a lift I'm coming past Norwich on my way Sunday mid morning (a few of us are meeting up for a chat during the afternoon). Trouble is I'm staying the Monday night as well so wont be coming home until Tuesday.
If you wanted to grab a lift both ways you're more than welcome to jump in. You'll have to be staying over Monday as well though.
May not be convenient for you but offers there ;).
If you'd like to call me please do on 07721 827163.
All the best,
Jason.