Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: stevegunn on March 15, 2008, 11:46:33 am

Title: Who needs competitors
Post by: stevegunn on March 15, 2008, 11:46:33 am

Heard wife on phone this morning

"Steve is a little more expensive than others but he does the job right but if you just want cheap and cheerful clean he is not for you.Check with the one who quoted you £10 to make sure he will remove stains for that price because they normally add extra for doing this plus they may leave your carpet wet for a couple of days.Anyway he has a minimum charge of £43 leave your number and he'll ring you back"

She wonders why I don't like her answering the phone ::)

Title: Re: Who needs competitors
Post by: sherco on March 15, 2008, 01:10:51 pm

You get this in any buisness, im a tiler i get it all the time even if say a bathroom tile £450 if somebody else quotes £445 they get it, so when you go and quote you have to convince them you are the best tradesman in the world..Its a hard life

Title: Re: Who needs competitors
Post by: spindle on March 16, 2008, 10:17:30 am

maybe send her on a telesales course ;) ;)

Title: Re: Who needs competitors
Post by: Doug Holloway on March 16, 2008, 10:23:03 am

Steve

Get a business line, divert it to your mobile, then your in charge.

Cheers

Doug

Title: Re: Who needs competitors
Post by: Straker Cleaning on March 16, 2008, 10:29:11 am

Exactly what i do since listening to my wife um & arr when she picked up phone once  :o ::)

Title: Re: Who needs competitors
Post by: COLIN BRIGHT on March 16, 2008, 12:41:05 pm

i like competitors, it keeps you on your toes, if they get the job cause of the price,then you probably dont want that sort of customer anyway

Title: Re: Who needs competitors
Post by: martin19842 on March 16, 2008, 02:27:20 pm

hi there

competitors are great, they remind you of the level of service that you deliver.

some people get obsessed with competition, some obsession is unhealthy,

if you stay focussed on your business, then you succeed, if you take your eye off the ball then it starts to get complicated

regards

martin