Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: gwrightson on December 08, 2004, 06:20:06 pm
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well , just got back home from a survey, h/s/l , bedroom , and 3pc,
during the survey, the lady off the house says your the first to come and have a look , out of three .
nothing unusual i though! then she showed me a leaflet she had through her door . ;D ;D
heres how it goes
the name of comp. which was the
TRUCK MOUNT CARPET CLEANING.
call. ................
What is truckmount?
the truck mount carpet cleaning system is 20
times more powerful than the normal porable electric machines that are commonly used.
this results in a vastly superior clean, leaving your carpets
SPARKLING ? and ensuring a much healthier enviroment.
This means even the most heavily soiled carpets are dry in less than 2 hours.
The products we use are woolsafe approved and provide exceptional
cleaning power.
trained proffesional techncians and quality service.
E.G. through lounge was £75.00 now £36.00 thats a saving of 50%
plus the more you have cleaned , the cheaper it is, we will even offer you this if you book for the following year
this is almoet exactly as in flier with 50% off splashed all over
what im wondering is this! do they really need this sort of add at this busy time of year ?
p.s.
i got the job at full price
does any body else offer this in dec ?
geoff
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It would be madness to offer such discounts at this time of year January maybe but do they really charge £75 for a lounge throughout the year I think not.
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Yea but its hard to argue against this type of advertising when its telling the customer what they want to hear. Its only after the job the customer finds out its a con or poor quality work.
If its good quality work then its impossible to market against it until he goes bankrupt or his truckmount breaks down, he cant afford to fix and uses his old 20 times less powerful portable.
Mark
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20x more powerful than what a vax??
A truck mount with 20x the power of a Recoil 3 or Eclipse would be quite a beast :) 10000psi with 5000cfm
Paul
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Paul
Got one coming out next year as soon as ask my favourite techno to design it!
John B lost your number can you resend please.
Geoff
Would love to see it any chance of scanning and cut and paste don’t for get to edit it name & number.
Len
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I get these type of fliers through my letterbox with my local free paper about every quarter 50% off for 2 weeks
I went round to a customers house on saturday to clean a carpet that had been cleaned by one of these companys a few days before needless to say that the carpet was absolutley filthy they had cleaned it with some sort of chippings brushed them in with a sweeping brush and then vacuumed them up using a henry hoover the whole process took about 15 min from start to finish
I told the customer to complain but of course he had thrown the leaflet in the bin and the recipt was just out of a duplicate book with no details on it
And they charge him £5 to scothgarg the room 12 * 12ft
Why are these people allowed to trade?
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just thought i would reply to this as i think some of your comments to be a bit naff i know 2 people who hav been carpet cleaners over 10 years and they work off 50% flyers both use truck mounts and turn over is £ 70.000 year plus and thay get repeat bussiness and cust pass their name on to others they only charge £20 carpet their cust want their carpet cleaned thats all not load tec jargon and high prices what they cant aford lot cleaners on here would not want thier clients because they are not in high income people
and they would never pay £50 to hav a carpet cleaned but i bet lot carpet cleaners would like to earn 70000 plus a year ? yes i thought so horses for diffrent courses as the saying gos so really no need to knock them they offer a service what reflects thier prices and do a decent job and like i said if they was not about u woudnt get their work because u are miles to dear for their type client .
just my feelings on the matter cheers
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Ashplays , i can see the logic in this form and type of advertising, and the prices
they charge,
but i can also see the type of customer you are reffering to, and attracting,yes
no doubt , they may be get plenty of work !!
on the other hand , not all i stress, but the majority of this type of customer
have likely never had a clean before , their carpets and furnishings are usually ,
very heavily soiled.
not the type of customer i personally am aiming for. i was taught from the very begginning to charge a fair, but profitable price ;w
wiith refrence to the 2 c.c. you know, if they are so busy .do they put out fliers in dec. advertising 50% off like above ;D
geoff
p.s.
Len sorry no scanner , but will pass on to mike Halliday, he may be able to help . wow now i know what i need for xmas
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hi gw yes they put them out 52 weeks year , and yes i agree with u some of their jobs will be very dirty they just take good with the bad but they seem happy allways smiling they nice couple blokes and they would never roll anyone over even 90 yearold biddy ! the price they giv is the price they charge unless the punter has told them 12x18 and it turns out 18x30 !! but they allways tell them before they start job cheers gary
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£20 a carpet is that including VAT
They must be cleaning 15 carpets a day
How many leaflets do they put out.
The success rate return from leaflet must be high as they have little time for travelling
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they hav part time leaflet people who do a few hours a day ,costs about £50 week these hav been going out for about 10 years week in week out its not the high respone rate its how many leaflets they hav out there and amount of repeat work is very high ,they dont hav to do 15 jobs a day they could say do 3 carpets one house, drive 3 miles do 3 pc (£60) then go into next street do h/s/l then drive 6 miles do another 3pc and a carpet etc etc u never get just one carpet after onecarpet like i said in above post £70000 is being bit on the light side prob cheers gary
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Gary,
Not Knocking them Excellent Marketing Good Luck they dont need it.
Anyway
Happy Christmas to you all
Ian
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A job I had in Mitcham today, it came out in the conversation another TM wanted to charge her of the use of an extra hose! Carry three used two the norm.
In my area I often see signs on lamp post carpet cleaning 50% off am tempted to phone to see what the price is?
Len
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Len
Hope Carpet Cleaning is not going to become like Network Marketing with signs on lamo posts etc.
You should take a photo and telephone number of the sign and report it to yhe local Council. Insist they take action.
If you belong to NCCA or over trade body send evidence to them an insist they protest at the highest level.
In this area we have got street car traders banded Cars will be taken away and crushed.
Local Speedway and other traders will be prosecuted for Flyposting.
Understand Sony have been fined quite heavily in London
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Ian
Cant do that as I also have a poster underneath stating been rip off by above call XXXX as I may have solution to this type scam.
Len
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Anyone who deducts 50% from their prices simply cant make a profit.
I dont care who you are!
Ashplays,
You say they can do 1 x 3 peice suite, then 3 carpets, then HSL, then another 3 peice suite, then another carpet, all in different houses.
Like most people on here say, often the work is crap.
By the way if these 50% off leaflets go out 52 weeks a year my question is:-
50% off WHAT???? ???
Phil
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Len,
That word Solution ;D ;D ;D Gets in Everywhere ??? ???
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Ian,
Maybe the solution to the problem is not to use any form of solvent so that no solute is taken into solution.
Without solvent there can be no solution so the solution to cleaning problems may seem to be to use only granular cleaning. However these granuals themselves are dampened with one or more solvents, since without this addition no soluton would be produced to be absorbed - so this is no solution at all.
Perhaps then the only effective solution is to invent a new word to substitute for solution. maybe lutionso would be an acceptable solution?
PS.
Has anyone got the phone number for Lutionso-Uk Ltd.? ;) ;D ;D ;D
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Anyone who deducts 50% from their prices simply cant make a profit.
I dont care who you are!
Ashplays,
You say they can do 1 x 3 peice suite, then 3 carpets, then HSL, then another 3 peice suite, then another carpet, all in different houses.
Like most people on here say, often the work is crap.
By the way if these 50% off leaflets go out 52 weeks a year my question is:-
50% off WHAT???? ???
Phil
hi phil :) sorry mate but they do and allways will make a nice profit, i disagree about crap work its ok the punter gets what they are paying for a a standard clean no more no less their type client as i said in my posts above (please read again) wouldnt pay £60 to hav one carpet cleaned they couldnt aford it ! when u buy a skoda u dont expect to get jag spec dos this mean skoda are ripping people off ? dont think so they sell their cars to people who cant aford a jag these people dont expect jag spec do they ,as regards to 50% its 50% of what they would charge if punter didnt hav leaflet its called marketing isnt it ? dont dell comp hav discounts all year dont carpetright hav discounts all year etc etc etc hav good look around phill all the best gary ;)
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Ashplays,
Gary,
I think you make some valid points , but would ask whether the £70000+ per annum is between them or each.
The big problem I see with prices this cheap is that you will always have to work really hard to make a decent living.
With higher prices it gets easier as you get more established.
Cheers,
Doug
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Ashplays , i am sorry but you are confusing me a little ,
how would you define " a standard clean" ? does this include pre vav,
etc,
if not then they are failing in there job , hence a "substandard job" i wont use the word crap it maybe isnt !!!! but maybe this is,
as you qoute is acceptable to to their particular type of customer .
what i cant quite grasp is you seem to be accepting that its ok , when really
all there doing is is giving the public more ammunition to knock c.c.
now i am coming to the end of my first year in c.c. and still learning alot,
but what i try to do is a proffesional and as best as i am capable clean as possible . This is what i was taught from the very beggining and the way
i like ,from not only my tutor "tks mike" but from all the info available .
a customer summed it up yesterday for me " you must get a lot of job satisfaction been able to see the results of your work " ;D ;D strange comment i thought , but thinking about it , yes it is satisfing to see good results
geoff
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2 x 3 piece suites 5-6 hours
3 carpets 2-3 hours
HSL 1-2 hours
all done on 4 x different calls thats about 8-11 hrs work solid not including travelling and set up times. Fatique would set in so level of standards would drop.
Can't see it myself, this would have to be a two man splash & dash team to carry this out on a regular basis.
If you are doing this level of work day in day out earning 70k a year good luck to you, you deserve it.
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o i giv up ::) lol
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o i giv up ::) lol
Gary (Ashplays)
There's nothing quite like putting a smile on someone else's face every day. With your last comment, you just did. :) :) :)
Cheers.
Martin S
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The Customer surely has know idea what the price should be, so are these guys not just charging there usual price but stating Half Price?? after all prices vary so much from one cc to another!
They may have very few overheads so dont need to charge top end prices to clear decent profits??
One mans half price is another mans full price!!
Paul
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Ashplays,
I know that Carpetright and all the others claim to offer 50% off, but that dosnt make it right that they tell lies as well!
As I said before, no-one can survive taking 50% off their profit margin, so if these guys are making good money its because they are not really offering 50% less, they are miss guiding the public.
Still like to know what a standard clean is?
Phil
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Ian
Was going to use answer but it did not look right.
Len
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Any store that offers a 50% discount must by law have sold that product at the full 100% price for a minimum of 28 days prior to offering the discount ;)
I have seen this leaflet that Geoff is talking about, its printed by my mates at tradeprint( I even helped with the wording :D )
The company is offering a genuine 50% discount because i know they used to charge £70=£80 for a through lounge, why they have decided to cut their prices i don't know( it may have something to do with them buying a truckmount and working quicker)
They are being sensible by getting this leaflet distrubuted through this busy time because some people will keep them for january, most carpet cleaners are short sighted and stop marketing in Nov & Dec.
Mike
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Multi level marketing goes on all over the place ie tins of beans with 3 different labels on all the same stuff but with different appearances and different prices, so what 1 cc can get away with charging may not be the same as what another can but the quality may be exactly the same.
Shaun
Ps I'm offering any customer who rings this week and books before Xmas 99.99% off.
Doh!!!!!!
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Hi Guys,
Lets not get too excited about unfair claims , afterall open your YP and see how many people offer the 'most thorough carpet cleaning ever or your money back'.
Surely only one clean can ever be the most thorough or you would have to put something like the 736th most thorough clean ever.
Customers are not stupid , they look at the cost to them , if they like it they buy , if they don't they walk.
Cheers,
Doug
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Sorry Mike, I dont believe for one minute these companies have ever chopped 50% of their prices.
I have a company in my local rag who display an advert 52 weeks a year saying 50% off, so where dose the 28 days original price come into it.
I am yet to walk past my local Carpetright without seeing a board saying less 40% or 50% on it in 7 years.
Who would want to cut their prices by 50% anyway, are they mad?
Answer is, they never were that original price in the 1st place, can't believe people get fooled by all these un-realistic claims, but I know they do.
Phil
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The most thorough cleaning ever.... means that you are offer a thorough clean not a wet and go style of clean, so if everyone offers The most thorough clean then everyone would charge the same and every customer would be happy, it is not meant that you are competing against other 't.m.t.c.e.' to be number 1.
Shaun
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I think the Carpetright thing may be 50% off rrp.
Shaun
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What I would like to know is supose the job price was say £800.00.
Dose the "Best clean seen or your money back" still apply, and what if they DO ask for their money back.
Would be interesting to know anyone who has had to return a big pay cheque.
Phil
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No returns in 5 years, never been asked no quibbling, Ok it's a good selling point but it stops you from having a bad day at the office and keeps you focused.
Shaun
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Shaun,
If it's the most thorough clean , then it must be more thorough than all the other cleans that all cleaners have ever done .
cheers,
Doug
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The most thorough you can get, doesn't mean knowone can equal it.
If you get 100 % removal of soil from a carpet how can you beat it.
Shaun
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Shaun,
Nobody is ever going to get 100% of the dirt out .
Cheers,
Doug
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The other day I was cleaning and the cusomer came into the room and I was on my knees with my hand tool.
She said Ive never seen a carpet cleaner do that before.
Who did you have? Chem Dry.
Now Ive seen you do that I will certainly have you again.
So as I do draught marks go right into corners does that mean Ive done the most through clean ever,
In my satisfaction Guarantee as oposed to most Through Clean
I offer to reclean or give money back my choice,
On Dougs point Ive asked a question on a new posting
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I used to work for the local 50% off crew (as have a few others here).
They charged £40 for a suite and around £1.25 a sq yard for carpet. Min charge of £20. They encourged us to sell extras being conditioner, deoderizer and protector. The price of these was up to us as we got 50% commission.
From memory I did about £45,000 turnover for them in total sales in a year and there was at one time 5 of us working. They put out 50% off leaflets all the time via Royal Mail.
The standard of work would be less than what I can achieve now but having said that i got very few call backs. 100% of the work was domestic.
Not my idea of fun so i started up my own business. I charge twice the price and enjoy the job much more.
Mark