Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Bonzer on February 16, 2008, 05:06:36 pm
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I am getting interested in this pole but notice from various references on here that people have pre-ordered or reserved them. Does this mean that when they arrive, there'll be none available for general purchase or will there be a good supply of 'em?
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At the moment there is about 15% of the production run available for general sale. There should not be a problem with just waiting until they are released and buying one. However many have decided to take the no cost option of reserving one by emailing me on alex@agardiner.co.uk and letting me know that they would like one resereved. There is no commitment in doing this and you can change your mind if you want to.
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At the moment?
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At the moment?
When we have them physically in our hands to sell, 15% of this production run are currently not spoken for, as of today.
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I'm with you, read it in a different way. ;D
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When does it look like we can have one.
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DJW
When you do get your hands on this pole i'm hoping what i was trying to get across to you 12 months ago will become a lot clearer. ;)
Tony
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;D
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When does it look like we can have one.
I am still waiting for final date confirmation from the factory, it is driving me up the wall at the moment :(
As soon as I have a definite date I will be in contact.
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It's doing my head in too, now!
I have 3 jobs booked this week that I thought I would surely be doing with the new pole.
Now what am I going to do?
My 18' won't be long enough and my 35' is too heavy.
Dear Marj................HELP! I've bought enough rubbish that I wish I hadn't, what shall I do?
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Dear Pj,
I too, am very disappointed that you have not got your new pole sooner. Looks like your muscles are going to feel the strain a little longer. :(
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Alex, Is it only the 35 foot pole you are doing ? And what is the pre cost of ordering one @ 35 ft...
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The SL-X is a 25ft pole (30ft reach) with the option to fit a telescopic extension that will add 5ft (35ft reach 30ft actual).
Here are the details:
http://www.gardinerpolesystems.co.uk/acatalog/Gardiner_Pole_Systems_SL-X.html
There is no cost to pre-ordering one. Just send us an email and we will put your name down for one. If you change your mind, just let us know.
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Alex- off topic but- just got a copy-second hand £3 of James Dyson's Against the odds. It's really good. If you read books at all try this one, what made me think of you was the sections that deal with his exaustive product testing. He had lots of problems and set backs in business.
I am reading it more for the marketing than the inventing/ product developement bit, he does it the same as you empiracally.
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Thanks for the tip. Never read it - might try and get hold of a copy.
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Alex, When are you going to do 45 ft and 60 ft poles
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The Super-Lite range currently covers the 35-60 ft range. Our firm has a continuing policy of research and development into new products, so keep watching the website....
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My concern with the sl-x pole is whats the life of these poles with every day use,being that the price isnt cheap. And do you get carbon in your hands as it wears.And finally why isnt the extra piece added permantly to make 30 ft. So thats three ?s sorry Mr Gardiner
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My concern with the sl-x pole is whats the life of these poles with every day use,being that the price isnt cheap. And do you get carbon in your hands as it wears.And finally why isnt the extra piece added permantly to make 30 ft. So thats three ?s sorry Mr Gardiner
1. Longevity - interesting question. The oldest one we have in use is 10 months old so I can only assure you that after 10 months of use, 5 hours a day, 4 days a week, it performs as good as new.
2. Carbon on hands - due you mean splinters or dust? The fibre design and structure of the pole is such that splinters would be highly unlikely. All pole types will produce dust. If you regularly clean the pole, any build up is negligible.
3. 30ft - I personally feel that a 5 section 25ft pole (30ft reach) weighing 1.4 kg is an ideal set up for the average window cleaner. In my opinion an extra section all the time moves it away from being an every day pole.
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Are these SL-X poles as strong as the SL-2?
Is there a guarantee on the pole not splitting, chipping or cracking under normal use and if so, how long please?
Will it be easy to order & replace worn pole SL-X sections and for how long will you stock spares bearing in mind if I wanted to order a spare section for the SL-1 by internet shopping, I can't, so I either have to telephone or send an email requesting if you still stock these sections now that they aren't being sold as complete poles anymore.
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Are these SL-X poles as strong as the SL-2?
Is there a guarantee on the pole not splitting, chipping or cracking under normal use and if so, how long please?
Will it be easy to order & replace worn pole SL-X sections and for how long will you stock spares bearing in mind if I wanted to order a spare section for the SL-1 by internet shopping, I can't, so I either have to telephone or send an email requesting if you still stock these sections now that they aren't being sold as complete poles anymore.
Hi Wayne,
The SL-X is much stronger than the SL-2. The carbon fibre is of such a quality that it can be considered as a 'unified structure' and in fact the design of the clamps makes use of this awesome strength and integrity.
Guarantee - we have yet to decide a guarantee on this product. Most extended warranties on poles are usually just marketing gimmicks as they do not cover wear and tear. Even the 30 month warranty on an aluminium brand pole provided by one firm does not cover wear and tear only 'manufacturing defects', if you check their small print. After a year's use, it is very difficult (if not impossible) to prove that something is a manufacturing defect. The problem is that 'normal use' is not able to be defined. If you look at the abuse that some clients give their equipment you can see why manufacturers are not keen to be tied down to a wear and tear warranty. Some clients can destroy equipment in just a month. I have had poles returned as faulty for us to repair that are only weeks old and the level of damage and wear is much more commensurate with a year or two of wear. How do you encompass this type of user in a wear and tear warranty? On the other hand we have clients that can get 3 years of constant use out of a Universal pole.
I personally would be more than happy offering a 36 month warranty on them for manufacturing defects, this would be an 'industry best', but as I mentioned this would practically just protect you from a freak manufacturing flaw that usually would be apparent within weeks. If it did show up after 2 years, it would be almost impossible for the client to prove that they had not damaged the pole in some way. As soon as a client puts a deep scratch in any section they have effectively changed the structure of the pole thereby rendering the warranty legally not applicable.
We feel that customer service should be more flexible than a rigidly applied legal warranty though. For instance the X-Tel range is currently offered with no warranty at all and yet as a firm we are happy to put right any problems, if we can see that it has not been caused by abuse.
So in reply to your question, I do not know yet. Our own 10 month old prototype pole is available for inspection at our premises if anyone wants to see the lack of wear on it. This pole has had 10 months of constant use so is a good representation of what they can cope with.
It will be very easy to replace sections in the future and because we have these made for us we anticipate having them available for a long time. Any upgrades that may develop would be backwardly compatible as the design is fairly simple.
All spares for the SL1 are still available and will be for the foreseeable future, but as you say only via phone or visit. If you are currently using an SL-1 then it really would be worth trying upgrading to an SL-2 as it really is worlds apart in its levels of strength and design. We have always offered good discounts for those upgrading to the new pole.
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Always a pleasure to get a straight and very honest answer from you Alex. I can see why you are so popular amongst WFP shoppers.
Are you going up to Windex to check out the competition and see what's on offer?
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We are not going to Windex, as we will be too busy transferring the business to our new premises during the latter part of March.
Checking out the Competition! That would be my main purpose, if I was going, as I love looking at new products and any potential benefits they have.
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We are not going to Windex, as we will be too busy transferring the business to our new premises during the latter part of March.
Checking out the Competition! That would be my main purpose, if I was going, as I love looking at new products and any potential benefits they have.
I think it's the competition that should be checking you out dude! ;)
Tony
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We are not going to Windex, as we will be too busy transferring the business to our new premises during the latter part of March.
Checking out the Competition! That would be my main purpose, if I was going, as I love looking at new products and any potential benefits they have.
I think it's the competition that should be checking you out dude! ;)
Tony
They do check him out and then they try to copy him......
Regards
Mr H
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anybody know how much the extension for this pole will cost regards alan
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All spares for the SL1 are still available
Alex, what is the price for the SL1 sections! for me to reach up to 30ft and use for gutter vac, I know the SL2 is 52 pounds a section!
Andy
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All spares for the SL1 are still available
Alex, what is the price for the SL1 sections! for me to reach up to 30ft and use for gutter vac, I know the SL2 is 52 pounds a section!
Andy
The SL1 extension sections are £65 each before delivery + VAT. To reach 30ft you would need 5 sections (27ft). Total = £325 before delivery + VAT.
anybody know how much the extension for this pole will cost regards alan
Yet to be decided as we do not know exactly how much they are going to cost us.
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Hi Alex.
Not been on your site lately so am asking the same question I always ask,
when will you have the new brush out? Will you be fitting with fan jets?
Desperate for a new brush but would rather wait for yours.
Regards
Rob
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I keep saying in two weeks' time and another two weeks goes by .................. In theory I should have them this month. I haven't put any details on the website yet. We have no plans to fit them with fan jets but we can get hold of them if requested.
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Hi Alex, ive just sent an e-mail to your site, but as you are online now, do you do lease purchase on your products? if so whats the minimum spend? Ta. 8) Syd
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We do not currently offer a lease service. If you particularly want to lease I'm sure that it can be arranged for you as we do have contacts with a major leasing firm. Minimum spend would have to be about £2000.
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Thanks Alex.
Rob
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We do not currently offer a lease service. If you particularly want to lease I'm sure that it can be arranged for you as we do have contacts with a major leasing firm. Minimum spend would have to be about £2000.
Thanks Alex, will give it some consideration and add up my wish list . 8) Syd
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All spares for the SL1 are still available
Alex, what is the price for the SL1 sections! for me to reach up to 30ft and use for gutter vac, I know the SL2 is 52 pounds a section!
Andy
The SL1 extension sections are £65 each before delivery + VAT. To reach 30ft you would need 5 sections (27ft). Total = £325 before delivery + VAT.
anybody know how much the extension for this pole will cost regards alan
Yet to be decided as we do not know exactly how much they are going to cost us.
Ok thanks for that, seems it will have to be the SL2 then (£305.50) do you have them in stock!
Andy
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Yep.
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Hi Alex,that brush must be there by now. ;D ;D ;D ;D
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I am confident we will see it before the year 2014. There, that's taken the stress out of it! Seriously, it's down to weeks - which week is still to be confirmed.
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Is it a viable tucker brush alternative or just a bit better than a broom head?
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Having used these prototype brushes over the last six months, I am happy to say that it is a world class brush.