Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: frames to panes on February 11, 2008, 06:24:16 pm
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I stopped to watch a lady wrestling with a jet wash today - cleaning the lower gutters on her property, soaked to the skin. She saw me and came over to the van it turned out i cleaned her mothers house. Anyway she asked me to clean her gutters (easy job not very bad) the problem is, she has a cleaner already but he hasn't got round to cleaning them yet (always busy). Would you have done them?
I did but explained i wouldn't take the other guys regular work away from him. Would you poach it?
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Put the ball in her court.
Say to her if he has not turned up by x date then give me a call. I had the same on my round. Gave a date of 3 weeks. The Lady was desperate but I did not want to take this guys work from him. Sure enough 3 weeks later I got a call. The Lady wanted a reliable service so binned him. His loss my gain.
I thought that was quite fare.
Tricky one though.
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Put the ball in her court.
Say to her if he has not turned up by x date then give me a call. I had the same on my round. Gave a date of 3 weeks. The Lady was desperate but I did not want to take this guys work from him. Sure enough 3 weeks later I got a call. The Lady wanted a reliable service so binned him. His loss my gain.
I thought that was quite fare.
Tricky one though.
sound advice there Rob
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I stopped to watch a lady wrestling with a jet wash today - cleaning the lower gutters on her property, soaked to the skin. She saw me and came over to the van it turned out i cleaned her mothers house. Anyway she asked me to clean her gutters (easy job not very bad) the problem is, she has a cleaner already but he hasn't got round to cleaning them yet (always busy). Would you have done them?
I did but explained i wouldn't take the other guys regular work away from him. Would you poach it?
I would have done it, and no I dont actively poach work, but if asked to do it because it has not been done I would, but I would not try and get the window cleaning at the same time I would just leave a card so if they had problems in the future they know who to ring for it.
Ian
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The trouble is you are wrong which ever way you do it. There used to be a gentlemens understanding that one window cleaner wouldn't poach anothers customers. Whether that still stands today is debatable.
I would say don't set out intentionally to poach. Window cleaners go missing all the time, some reappear some don't. Others get more erratic but still turn up occasionally when it suits them.
If you wait too long somebody else will jump in before you.
This is business, its not the boy scouts
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The trouble is you are wrong which ever way you do it. There used to be a gentlemens understanding that one window cleaner wouldn't poach anothers customers. Whether that still stands today is debatable.
I would say don't set out intentionally to poach. Window cleaners go missing all the time, some reappear some don't. Others get more erratic but still turn up occasionally when it suits them.
If you wait too long somebody else will jump in before you.
This is business, its not the boy scouts
agree with vince on this, just dont stab others in the back as you never know who will stab you back when you are not looking.
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spot on there, what comes round goes round
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I would do it as a one off and price high.
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same as rob .give lady tele no n say if other guy not turned up .in couple of weeks .to phone me .