UK General Cleaning Forum => General Cleaning Forum => Topic started by: safehands on February 06, 2008, 09:29:55 am
Title: not happy
Post by: safehands on February 06, 2008, 09:29:55 am
on the same theme as my other posts, the new contract i have taken on was given to me as they were unhappy with the levels of cleaning of the previous cleaner. where do i stand on keeping this useless cleaner on, do i have to take her on or not??
please help
tanks
paul
Title: Re: not happy
Post by: Cleaning Resource on February 06, 2008, 10:03:56 am
you need to speak to the previous contractors and get her contract of employment, find out how long shes been employed.
Title: Re: not happy
Post by: martin19842 on February 06, 2008, 10:09:28 am
paul
there are only a handful of reasons why a company changes theor cleaning supplier
1. service
2. price
3. just fancies a change
there may be more
unfortunately you need to point out to your prospective client the pitfalls of tupe
ask the client how long the cleaning company have been on site
ask the client how long the operative has been there
when you ask the cleaning company for the info make sure it matches, some might not match.
the argument about gettinga poor service from the encumbant clenaing supplier is
poor management
therefore the argument, is
we can manage the contract better, and therfore the quality, if the cleaner that you inherits, doesnt perform the tasks satisfactorily then the discipline route and management of the clenare out of the position can take place.
you will need to document and record everything of that process, a letter or letter of complaint from the client will help, even copies of previous complaint letters.
regards
martin
Title: Re: not happy
Post by: Gerry Styles on February 06, 2008, 10:41:46 am
see my note on your previous post
Title: Re: not happy
Post by: safehands on February 06, 2008, 11:00:31 am
thanks i'm on it
paul
Title: Re: not happy
Post by: PremierPDS on February 08, 2008, 01:19:06 pm
Hi Paul
I haven't read your previous post as I can't to be able to find it. I assume that you're talking about the tupe laws? If you're obligated to keep someone who is not very good, try moving them to another site if possible. This may initially look like you're just shifting the problem to another area or client but it usually does the trick and forces them to resign. You should check out what his/her contract says first however about being moved but most contracts cover this somewhere in their wording.
Nickie x
Title: Re: not happy
Post by: Cleaning Resource on February 08, 2008, 02:48:29 pm
Deliberately doing something with the aim of making your employee resign is illegal, immoral, and seriously Dodgy (with a capital D).
:o :o :o :o :o :o :o :o :o :o :o :o :o :o
Title: Re: not happy
Post by: dustdees on February 08, 2008, 05:24:12 pm
They would have to prove that it was done to force them to resign.Moving their employment location is not illegal, it happens many time in different industry.
It's called a hatchet job in my eyes!!!
If something like that has to be done, then let it be but stay on the legal side. I have checked with acas to ensure that what I was doing was perfectly acceptable.
Just be care full, check and double check before you do anything.
Title: Re: not happy
Post by: Cleaning Resource on February 09, 2008, 09:08:57 am
yer I know, i`m just on the wind up again ;D
Title: Re: not happy
Post by: Gilbert Sprous on February 09, 2008, 04:06:17 pm
Conducted an appointment a couple of weeks ago with a client that is very unhappy with their current cleaners. To include the management and espeically the operatives. I tried to be honest and explain TUPE but they were having none of it. I explained that they need to be aware of what the legal status is and I think they are going to go with a different organisation that are telling them that they will not take the new cleaners on. The final decision has not been made but if the other company gets the contract, there are 4 cleaners on site and no doubt at least two will TUPE. Just sheds a bad light, but I feel that I have to explain the implications so the client is not surprised when the same cleaners show up, now on the other hand if it is the cleaners (still a management problem if you ask me because they were not managed out in the first place) and they are lazy and not worth thier pay then working with them for about 2 weeks and making them do the job in a efficient and productive manner usually does the trick. If they are used to coming and going as they please and working at what pace they see fit then that 2 weeks will be the worst and they usually dont even give notice so be prepared but they will disappear pretty quick and it is ethical, you are just making them do what they were supposed to do in the first place.
Title: Re: not happy
Post by: safehands on February 09, 2008, 07:12:08 pm
thanks.
all really helpfull but just seems a bit of a headscrew!!!