Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: chrismroberts on January 09, 2008, 06:49:26 pm

Title: First (genuine) complaint from a customer!
Post by: chrismroberts on January 09, 2008, 06:49:26 pm
Had my first genuine (ie, not moaning about muck on the inside when I havent touched the inside) complaint today, since using WFP.

Very loyal customer rang me up and said her windows looked terrible, and could I come and have a look?  She lives in a small bungalow, but I WFP anyway, as its with a block of larger work that I already have the gear out for anyway.

Went inside and she was right! They looked TERRIBLE. Like a years worth of muck had just been thrown at the windows. Only cleaned them last night, and the problem was only really at the front of the house... so I'm guessing the problem was wind.... did them just before the gales got going last night, so the only thing I can assume is that they hadnt dried properly, and the dust that blew into the windows stuck in the water and dried bad?

Has anyone else had this problem? Or is there something more sinister going on? It isnt my TDS.... it was far too bad for that, and I've just checked it tonight and its only at 2ppm (I feel a resin change coming on).
Title: Re: First (genuine) complaint from a customer!
Post by: Jon-scwindows on January 09, 2008, 07:05:55 pm
some days  i decide not to work when its windy because i reckon the same thing will happen,
surprisingly ive had lots of houses that are allot dirty er on the inside that the outside with no complaints, theyre horrible smudged up spiderwebs, i cant see how they notice the outside clean when its not clean inside.

Title: Re: First (genuine) complaint from a customer!
Post by: Stevie G on January 09, 2008, 07:19:42 pm
hi, wether it's 2 or 22 keep it 0. other wise it's harder  to eliminate probs.
Title: Re: First (genuine) complaint from a customer!
Post by: welmac on January 09, 2008, 07:22:21 pm
Had my first genuine (ie, not moaning about muck on the inside when I havent touched the inside) complaint today, since using WFP.

Very loyal customer rang me up and said her windows looked terrible, and could I come and have a look?  She lives in a small bungalow, but I WFP anyway, as its with a block of larger work that I already have the gear out for anyway.

Went inside and she was right! They looked TERRIBLE. Like a years worth of muck had just been thrown at the windows. Only cleaned them last night, and the problem was only really at the front of the house... so I'm guessing the problem was wind.... did them just before the gales got going last night, so the only thing I can assume is that they hadnt dried properly, and the dust that blew into the windows stuck in the water and dried bad?

Has anyone else had this problem? Or is there something more sinister going on? It isnt my TDS.... it was far too bad for that, and I've just checked it tonight and its only at 2ppm (I feel a resin change coming on).

had a similar thing happen a few weeks ago. been cleaning this house for months with WFP. then customer rang me to say they were terrible, and they were!
however her house is on top of a hill right where they are building a new road. so my theory is the dirt on the windows was the dust blown onto them whilst they were still wet. the windows had orange streaky marks on them, very similar to the colour of the clay/dirt they had been digging out for the new raodway..........or thats what im going to blame anyway cos ive never done a bad job  ::)
Title: Re: First (genuine) complaint from a customer!
Post by: windowwashers on January 09, 2008, 07:23:23 pm
hi, wether it's 2 or 22 keep it 0. other wise it's harder  to eliminate probs.
top post of the day that one  ;)
Title: Re: First (genuine) complaint from a customer!
Post by: chrismroberts on January 09, 2008, 07:23:47 pm
some days  i decide not to work when its windy because i reckon the same thing will happen,
surprisingly ive had lots of houses that are allot dirty er on the inside that the outside with no complaints, theyre horrible smudged up spiderwebs, i cant see how they notice the outside clean when its not clean inside.



Thats the thing though, wind started blowing after I'd left   :-\

Strange aint it..... I've got a few like that, and some with seals that are so badly bust, you can barely see through the windows for condensation!

hi, wether it's 2 or 22 keep it 0. other wise it's harder  to eliminate probs.

True.... is the resin the first thing to change? Or pre/post filters?
Title: Re: First (genuine) complaint from a customer!
Post by: john tomkins on January 09, 2008, 07:45:27 pm
I did my own 2 days ago, this morning they were quite poor with blotches all over the glass, they were all ok the day before but the wind and rain got up so had to be that :o
Title: Re: First (genuine) complaint from a customer!
Post by: Stevie G on January 09, 2008, 07:48:49 pm
depends on how much water youv'e put thru. my filters are
about 4-5 months old. the other month the tds went up to 7 over night
changed the resin went straight back down to 0.

Title: Re: First (genuine) complaint from a customer!
Post by: GMG on January 09, 2008, 07:52:37 pm
Hi chris, i wont work if its windy (blustery) i,ve seen the results its bad  wfp is a good
tool but if the conditions are not right it can be Demoralizing,martin
Title: Re: First (genuine) complaint from a customer!
Post by: chrismroberts on January 09, 2008, 07:58:03 pm
depends on how much water youv'e put thru. my filters are
about 4-5 months old. the other month the tds went up to 7 over night
changed the resin went straight back down to 0.



A lot. Had mine about 5 months too. Whats the best resin to use.... or is it all the same?

Hi chris, i wont work if its windy (blustery) i,ve seen the results its bad  wfp is a good
tool but if the conditions are not right it can be Demoralizing,martin

Too right. I guess if rains not a problem then wind has to be.... cant have it too easy can we now? :P Long time no speak anyway mate, how you getting on with that Chester work? Just finished Waverton today. Prices still need putting up! LOL!
Title: Re: First (genuine) complaint from a customer!
Post by: ronnie paton on January 09, 2008, 07:58:30 pm
i checked a couple of jobs i did yesterday they were terrible i prusume it was cause of the bad winds we had last night round here, which means all my jobs will be bad from that day????
we will just have to see
Title: Re: First (genuine) complaint from a customer!
Post by: jeff1 on January 09, 2008, 08:03:30 pm
My own windows were cleaned a couple of weeks ago and were spotless, after the wind and rain last night my windows now look I cleaned them with tap water. :o
Title: Re: First (genuine) complaint from a customer!
Post by: matt on January 09, 2008, 08:04:56 pm
002 TDS is fine to work with

we all know that
Title: Re: First (genuine) complaint from a customer!
Post by: windowwashers on January 09, 2008, 08:06:39 pm
My own windows were cleaned a couple of weeks ago and were spotless, after the wind and rain last night my windows now look I cleaned them with tap water. :o
Jeff1 is this true or did you say to the wife you had done them when it was dark  ;)
Title: Re: First (genuine) complaint from a customer!
Post by: jeff1 on January 09, 2008, 08:09:19 pm
My own windows were cleaned a couple of weeks ago and were spotless, after the wind and rain last night my windows now look I cleaned them with tap water. :o
Jeff1 is this true or did you say to the wife you had done them when it was dark  ;)

Did you note what I said Ian?????....My windows were cleaned a couple of weeks ago, I don't see anything there that says I did them ;D My wife the Boss cleans them  ;D ;D ;D ;D 8) or they will never get done ;D
Title: Re: First (genuine) complaint from a customer!
Post by: GMG on January 09, 2008, 08:17:11 pm
chester is still going ok i had a lad working for me but now on my own again
so i have gone to every 6 weeks prices still the same letters going out
april so will see how it goes,   thanks for putting work my way, hows things with you
Title: Re: First (genuine) complaint from a customer!
Post by: chrismroberts on January 09, 2008, 08:31:40 pm
Good stuff. Go it alone, best way to go ;) Good luck! Let me know if you need a hand yeh.

No problem mate, how did it go? Always thought it'd be good for WFP.

Title: Re: First (genuine) complaint from a customer!
Post by: windowwashers on January 09, 2008, 08:42:24 pm
My own windows were cleaned a couple of weeks ago and were spotless, after the wind and rain last night my windows now look I cleaned them with tap water. :o
Jeff1 is this true or did you say to the wife you had done them when it was dark  ;)

Did you note what I said Ian?????....My windows were cleaned a couple of weeks ago, I don't see anything there that says I did them ;D My wife the Boss cleans them  ;D ;D ;D ;D 8) or they will never get done ;D
sry I may corrected  :-[ :-[
but heres the twist did your Boss tell you that she cleaned them after dark knowing for the next 2 weeks you would not be there...........  :-\ just a thought  :P



Ok I read the post wrong  :'( :'(
but have glasses on now  8)


"little dark on this forum tonight"  ::)

Title: Re: First (genuine) complaint from a customer!
Post by: GMG on January 09, 2008, 08:51:00 pm
chester was not bad once i got a couple of cleans done, have you filled your books ,why i ask is there is alot of new house builds  in the Ewloe area i guess you know that any way
Title: Re: First (genuine) complaint from a customer!
Post by: chrismroberts on January 09, 2008, 09:51:57 pm
Ok I read the post wrong  :'( :'(
but have glasses on now  8)


"little dark on this forum tonight"  ::)



LOL, thats because those are sunglasses :P

chester was not bad once i got a couple of cleans done, have you filled your books ,why i ask is there is alot of new house builds  in the Ewloe area i guess you know that any way

Thanks to the pole, there is a rather large gap in my books.... ;) Yeh I've noticed.... good stuff... they've only just started to be occupied, so with Christmas out of the way now might canvass again. Looking forward to it :D
Title: Re: First (genuine) complaint from a customer!
Post by: djhaydn on January 09, 2008, 10:23:13 pm
Hmm sheep , i had this and it has been my only complaint since starting wfp.
went to a house about 8am and cleaned his windows, left by 8.30am then got a call later saying his windows were poo,
went and had a look and he was right, found out after that the builders came round about 8.45am and started cutting slabs, hence cr@p all over the glass before it had dried, i didnt charge and now another cleaner does them trad,
oh well win some lose some

Haydn
Title: Re: First (genuine) complaint from a customer!
Post by: chrismroberts on January 09, 2008, 10:32:52 pm
Hmm sheep , i had this and it has been my only complaint since starting wfp.
went to a house about 8am and cleaned his windows, left by 8.30am then got a call later saying his windows were poo,
went and had a look and he was right, found out after that the builders came round about 8.45am and started cutting slabs, hence cr@p all over the glass before it had dried, i didnt charge and now another cleaner does them trad,
oh well win some lose some

Haydn

Thats a shame mate. Did you pass him on to the trad cleaner? Wouldnt the same problem happen with trad? Worse, surely, cuz theres a film of soap on the windows?
Title: Re: First (genuine) complaint from a customer!
Post by: EasycleanWindows on January 09, 2008, 10:37:43 pm
a little suggestion if its windy or rainy do with your wfp and the squeege most of the water off the rest left will still dry and no chance of dust etc drying in the water spots you would normally leave and also never tell a customer you only do wfp that way if you do squeegge off the water they wont question what your doing trust me it works ive been doing for 5 years wfp and never had problem
Title: Re: First (genuine) complaint from a customer!
Post by: chrismroberts on January 09, 2008, 10:46:57 pm
a little suggestion if its windy or rainy do with your wfp and the squeege most of the water off the rest left will still dry and no chance of dust etc drying in the water spots you would normally leave and also never tell a customer you only do wfp that way if you do squeegge off the water they wont question what your doing trust me it works ive been doing for 5 years wfp and never had problem

You mean get up the ladders and squeegee too? 
Title: Re: First (genuine) complaint from a customer!
Post by: windowwashers on January 09, 2008, 10:50:53 pm
a little suggestion if its windy or rainy do with your wfp and the squeege most of the water off the rest left will still dry and no chance of dust etc drying in the water spots you would normally leave and also never tell a customer you only do wfp that way if you do squeegge off the water they wont question what your doing trust me it works ive been doing for 5 years wfp and never had problem
I tried that the other day and there was spots where I did not scrim edges , yet the window next to it I left and dried spot free  :-\ anyone know why this would be?
thats why I leave alone.
Title: Re: First (genuine) complaint from a customer!
Post by: macmac on January 09, 2008, 10:55:58 pm
002 TDS is fine to work with

we all know that

True  ;)

tony