Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: The Seven Bays Window Cleaning Company on January 03, 2008, 02:46:11 pm
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Over the Crimbo period I decided to put together a letter to target commercial work in my area.
Sooo.. after getting the wording as I wanted, printed on nice quality paper, sent 1st class yesterday.
TODAY... I get an email from one of the bigger hotels near me asking my to come and have a chat.
Really pleased with such a quick response. But haven't had any experience pricing hotel/ commercial work, it will be ( if I get it) the biggest job I have, and a order will be going to Alex for a longer pole :o.
So, what methods/ formula's do folks use to price hotel work?
What frequency do hotels normally expect?
What doe's the hotel expect from me? I mean I have my insurance, I'm as regular as clockwork, do a good job ect
I'd really appreciate your help on this one - as I don't want to lose it, or get it by underpricing myself and finding it takes more time than expected.
Thanks
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GOFISH
You will need to find out the following information from them when you meet. What do they want done, how often do they want it done, has someone else been doing it for them up to now and if so why are they considering changing, Then you will be able to price it in the knowledge of what they want from you.
Present well, be confident, take your time looking around and working out how you are going to clean each part of it, don't give a quotation on the spot but tell them you will drop one in or e mail it later that day and then take your time and estimate the time it is going to take you and multiply it by what you normally earn per hour and either add a bit or subtract a bit depending on how badly you want it.
Always remember that they are not the expert YOU ARE, if in doubt just nod and say things like I 'll look into it and get it to you on paper.
With regards to yoor question on frequency, hotels are the same as any other customer, depending on location ie near the sea or on a main road frequency will vary wildly from job to job. The first hotel that I got gets all exterior windows cleaned every month and all interior windows every second visit they spend a lot of money each year, so naturally I went mad chasing hotels, but now I do a lot of them and none do it that often unfortunately.
Good luck with it. :)
Good luck
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Thanks Bluez.
I've taken note of your points.
The one thing I would like to able to do is give there price with confidence - rather than feel guilty, as it's more than I have ever asked from someone before.
I've attatched some pics.
If you could give me a rough idea as to what you think I should be charging it would be most appreciated.
I can some of the windows are not accesable with WFP, and some are not accesable at all.
I've not had my meeting with them yet, so I'm not sure exactly what windows they will want cleaning.
But any ideas on price would be of help.
Thanks
(http://i64.photobucket.com/albums/h190/MPElliott/Pic4.jpg)
(http://i64.photobucket.com/albums/h190/MPElliott/pic3.jpg)
(http://i64.photobucket.com/albums/h190/MPElliott/PIC2.jpg)
(http://i64.photobucket.com/albums/h190/MPElliott/PIC1.jpg)
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Yea, GULP !! ;D ;D
Sometimes you wanna be careful what you pray for, you might just get it ;D
Well, looks like a biggie, I in all honesty have no idea of what that would come to, aId say though, go and have a walk round with the client, take the advice already given, ask questions etc about frequency/insides/special requirements etc and then come back and ask here again with more details. Good luck.
Matt
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Thanks Matty..
I'll do that. Going to see them next week.
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Great, looks like most of the windows can be done by pole about 45-50 ft pole i would say - i would get a carbon fibre superlight if i could!
could you email me the letter you send them please as im looking to post to some commercial buildings around me, and i have the long poles just no work for them. Would be much appreciated thanks so i could addapt it. scwcs@aol.com
Im sure they would want all the main windows done, and would be pleased that you can access them all and do a good job on all the main ones, im sure they wont expect the very top ones, like the skylight and set back ones, but they can be done from the inside probably.
see if they are interested in the insides done too?
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Well done Gofish ;D ;D Good luck!
Could I be cheeky and ask for a copy of that letter too? My address is cmroberts3310@hotmail.com. Thanks :) Seems like youve had success with it! :)
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Hay Jon, & Sheep
You should have mail.
Let me know what you think
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Gofish,
I'd be carefull with your pricing; as in don't price too low. I've learnt from bitter experience that a 'prestige job' isn't 'prestige' when you've underpriced to get it.
We had a Hilton Hotel job not long after we started window cleaning; we weren't the cheapest quote either; but we were cheap. We didn't mind (we thought) since there was plenty of inside work to do during the rainy Winter; but it was far to big for us (before we went WFP) and the insides needed doing too; once every three months.
We had free lunch, tea and coffee on demand, but the job was a total git and in the end I sent a letter to the manager saying why (too cheap, too inexperienced, too stoopid (me)).
I felt a proper idiot!
PS. The manager wanted 'high impact - low cost', so I thought I was clever with a '1-2-3' idea.
I suggested he gets his public areas (entrance, bar, restaraunt, gym, swimming pool) cleaned every month, has all the exterior room windows cleaned every-other-month, and has the inside room windows cleaned every three months.
It was a good plan, if we'd priced it right.
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Hi Gofish can you send me that letter, I 'm in Herts so nowhere near you.
Would be appreciated.
steven.hughes267@ntlworld.com
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Hi Steven.. sent
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Gofish,
I'd be carefull with your pricing; as in don't price too low. I've learnt from bitter experience that a 'prestige job' isn't 'prestige' when you've underpriced to get it.
We had a Hilton Hotel job not long after we started window cleaning; we weren't the cheapest quote either; but we were cheap. We didn't mind (we thought) since there was plenty of inside work to do during the rainy Winter; but it was far to big for us (before we went WFP) and the insides needed doing too; once every three months.
We had free lunch, tea and coffee on demand, but the job was a total git and in the end I sent a letter to the manager saying why (too cheap, too inexperienced, too stoopid (me)).
I felt a proper idiot!
PS. The manager wanted 'high impact - low cost', so I thought I was clever with a '1-2-3' idea.
I suggested he gets his public areas (entrance, bar, restaraunt, gym, swimming pool) cleaned every month, has all the exterior room windows cleaned every-other-month, and has the inside room windows cleaned every three months.
It was a good plan, if we'd priced it right.
Thanks Tosh.
That's the one thing I'm concerned about.
It's a big job, maybe even to big for just me to do - But if I can price it right then I'll happily get on with it, and get it done.
I'd like it though as it's in a highy visiable spot, so I'll certainly get noticed - hopefully for the right reasons.
I like the idea of the ( 1-2-3) idea, I was thinking something along those lines when I checked it out today.
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Thanks mate :) I really like it.... professional but friendly! I like the way youve emphasised good customer service! Thats the key I think! Will customise it and use it myself if thats OK? Thanks :)
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Gofish, can I please have one of them aswell? Many thanks, much appreciated.
gqc-cleaning@hotmail.com
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Over the Crimbo period I decided to put together a letter to target commercial work in my area.
Sooo.. after getting the wording as I wanted, printed on nice quality paper, sent 1st class yesterday.
TODAY... I get an email from one of the bigger hotels near me asking my to come and have a chat.
Really pleased with such a quick response. But haven't had any experience pricing hotel/ commercial work, it will be ( if I get it) the biggest job I have, and a order will be going to Alex for a longer pole :o.
So, what methods/ formula's do folks use to price hotel work?
What frequency do hotels normally expect?
What doe's the hotel expect from me? I mean I have my insurance, I'm as regular as clockwork, do a good job ect
I'd really appreciate your help on this one - as I don't want to lose it, or get it by underpricing myself and finding it takes more time than expected.
Thanks
Did you address it to anyone in particular, like "The Facilities Manager", or just direct to the hotel(s)?
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Gofish, dont mean to be a pain, could I have a copy too, so theres a chance of me starting a thread called 'GULP' too ;D
matt@fridayhomegroup.freeserve.co.uk
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Hi Gofish
Nice job, I would expect to do the exterior of that in about 1 day with 2 men assuming that skylights could be done from inside. Maybe a couple of extra hours on day two for a tidy up. If this is your first biggish job allow for about double the time just to be on the safe side especially if you are doing it on your own. I always underestimate the time involved for the first visit but can generally bring it down sharply on subsequent visits as I get to know the lie of the land.
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It's a big job, maybe even to big for just me to do - But if I can price it right then I'll happily get on with it, and get it done.
You can still price competitively though if you're prepared to 'lower standards'.
For example, the first clean will have to be to a high standard, but subsequent cleans you can cut corners, miss areas that you've checked and look okay 'n' stuff; you've got to use a bit of common sense.
Most of the big window cleaning companies work like this (so I believe) so that they can stay competitive, yet still make a profit.
I'll probably get a 'slagging' for telling you how to be a cowboy, but if the manager has asked other window cleaners to price the hotel, which I'm sure he has, they may probably work the above practice.
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Well done you :) Colud you send me a copy of the letter as well please gamble1969@hotmail.com Thanks
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I have a check that I do on my pricing that may be useful to someone...
Say I want to achieve €1500.00 per full one man round based on 6days a week.
Estimate the time involved ie. say 2.2 man days then devide €1500.00 by 6 and multiply by 2.2 and that will give you your on target price.
example....job 20 hours=2.5 man days(8hour days) €1500/6*2.5 = 625 on target price
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gofish wooooooooooooowwwwwwwww thats a nice one mate.
good luck to you mate hope you get it.
pretty please can you send me a copy
cleanandsheen@talktalk.net
thanx ;)
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Hi Gofish
Can I be cheeky too and ask for a copy? Im in Oxfordshire, info@ro-sheen.co.uk
Cheers mate and best of luck
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Checks yours mails.....
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Over the Crimbo period I decided to put together a letter to target commercial work in my area.
Sooo.. after getting the wording as I wanted, printed on nice quality paper, sent 1st class yesterday.
TODAY... I get an email from one of the bigger hotels near me asking my to come and have a chat.
Really pleased with such a quick response. But haven't had any experience pricing hotel/ commercial work, it will be ( if I get it) the biggest job I have, and a order will be going to Alex for a longer pole :o.
So, what methods/ formula's do folks use to price hotel work?
What frequency do hotels normally expect?
What doe's the hotel expect from me? I mean I have my insurance, I'm as regular as clockwork, do a good job ect
I'd really appreciate your help on this one - as I don't want to lose it, or get it by underpricing myself and finding it takes more time than expected.
Thanks
Did you address it to anyone in particular, like "The Facilities Manager", or just direct to the hotel(s)?
For this one I just addressed it to Sir/Madam. Others named managed to get hold of the owners or managers name.
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Checks yours mails.....
Appreciated, thankyou.
Matt
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Tosh, just to say I thought the high impact low cost, allied to a 1-2-3 strategy was brilliant
To achieve this we suggested your public areas (entrance, bar, restaraunt, gym, swimming pool) be cleaned every month, have all the exterior room windows cleaned every-other-month, and the inside room windows cleaned every three months.
[Now this would form the basis of a brilliant offer letterquote]
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gofish.
thanks :) ;) :D ;D :-*
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Go fish
I quoted for that hotel 2 years ago, i got the lead from a national company.
It is a very difficult clean with frames in really poor condition.
They didnt even have the courtesy to get back in touch with me after the quote.
They are also after it done for peanuts.
Thinking about it i am glad i didnt get it, it is more trouble than its worth.
Dave
If you need more info email me
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ps
The last guys cleaned it off ladders, they are not concerned with H&S at all
Dave
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Dave didnt you put them pics on the forum to say you were quoting at the time?
Steve
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hi, gofish and good luck with the quote. iv'e just finished a letter today for
commercial work. it would be nice to see yours to compare.
if you would be so kind claret.and.blue@hotmail.co.uk
regards darren.
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ps
The last guys cleaned it off ladders, they are not concerned with H&S at all
Dave
The thought of having clean all those windows off the ladder makes me feel sick.... :o
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Hello Dave.
Just sent you an Email :)
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How much, you have got a good memory lol.
Gofish , check your email
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wow that is a big un :o i hope you have someone working with you gofish,i wouldnt fancy doing that job on my own.
hope it works out ok for you and good luck " i think you may need it "
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Hi,
Three days work, 1 man traditionial inside & out. Ground & first cleaned from outside & the rest both sides from in. £650.00?
Kevin WINDOLENE.
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Thanks Windolene.
So you would only use your ladders up to the first floor - then anything higher will be cleaned on the inside?
Although, I'd be using WFP, I'm interested in all approaches to cleaning large properties.
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Hi Gofish, just saw the piccies, big(ish) job there. What Dave says makes a bit of sense (about the state of the frames) if possible try and get a pre clean(that is get them to let you do a couple of practice windows to see how they come up with the WFP and the technique you use.
This way you could save a lot of hard work trying to fetch them up clean enough so you can get paid.
Viz; had a job once, quick look round, priced up, accepted, did the job but it did not come up clean using normal technique due to bad frames, old residue leaching out from cracked putty/paint lifting and breaking off in little pieces, what a nightmare.
So advice is, try a couple of test windows before hand, especially if they have not been WFP before, and check these from inside as once started, must be finished reasonably clean before payment is made.
Sorry about the longhand way of saying it.
And please could I have a look at your letter. (Lancs area) rdwc@hotmail.co.uk
Thanks in advance and good luck.
Steve
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Tosh, just to say I thought the high impact low cost, allied to a 1-2-3 strategy was brilliant
Thanks for the compliment, and although it may sound good, I don't think it is.
It would be better to stick a low quote in for doing EVERYTHING EVERY MONTH, then after the first clean, implement the '1-2-3 stategy' using some nouce; it's what your competitors will be doing.
You'll be keeping the windows clean to a reasonable standard, yet still making a good profit.
This isn't my idea; it's what I've learnt from more experienced guys on this forum.
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Hi Gofish, well done on that one mate. i would price up as 2days work to be on safe side for external.
Could i have a copy of that letter toooo please danceuklive@hotmail.com
Thanksss.
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Please could i have a copy too many thanks, SqueeJay , im in northants hope its not to close.
jason.burton@sky.com
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Any chance of a copy too please, info@easyreach.ie , I'm in Dublin so no competition to you.
As for the quote, I'm no expert as I've only been wc about a year but I'd be wary of that job, as someone already mentioned, the frames are dodgy so I'd ask for a good look at them before doing anything, if the frames are in bits you might have a nightmare when it comes to getting paid. I've quoted a few jobs & got them (not as big as that though) and some I wish I never went near them for various reasons, bad frames are a nightmare, I run a mile or just just give ridiculous quotes I know I won't get ;D
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hi gold fish just put a letter together as well would you be so kind as to send it to me to see which is better to use cheers m8
m.b.s.windowcleaners@ntlworld.com
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Tosh, just to say I thought the high impact low cost, allied to a 1-2-3 strategy was brilliant
Thanks for the compliment, and although it may sound good, I don't think it is.
It would be better to stick a low quote in for doing EVERYTHING EVERY MONTH, then after the first clean, implement the '1-2-3 stategy' using some nouce; it's what your competitors will be doing.
You'll be keeping the windows clean to a reasonable standard, yet still making a good profit.
This isn't my idea; it's what I've learnt from more experienced guys on this forum.
exactly, dont mention it to the owners / manager etc, just do it that way
i have a large OAP home, its well priced and others have come and priced alot less than me in the previous years
i still do the job as they want it done right, none of this lightwieght " clean insides every other time" when it shouldbe done every time, the funny thing is, i just walk around the insides with a dry scrim ;) but what they dont know dont harm them
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Hi gofish
good luck with your quote
could i have a copy of the letter please
brett_walker@hotmail.co.uk
cheers mate
Brett
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Thanks for all the advice chaps.
I think I would have been underquoting myself, if I hadn't started this topic - not through desperation, just inexperience!
I'm going to really take my time quoting, and pay attention to the state of the frames, and any access isssues.
I'm not desperate for the job, and have a feeling it may even be to big for just me - but the experience of quoting a large job will be good experience anyway. If I get for a worthwhile price then I'm doing OK.
I'm certainly going to quote it for 2 days work, give it my highest price + dodgy frame paint premium and see what happens. :)
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Looks like the type of Hotel that will never pay what it's really worth! I have quoted for many such places in Cornwall and this type of hotel rarely wants to pay the money. We currently have about 10 large hotels on our round and the two most popular cleaning combinations are:
1. All outside windows and the inside of the reception, bar, lounge and restaurant every month.
2. As above with a weekly clean of the reception, bar, lounge and restaurant.
Very very few hotels in our area want the inside of the bedroom windows doing regularly, or if they do, they do not want to pay for it to be done. Most get their housekeeping crew to pick them up as they go.
I would estimate that the job would take about 7-9 man hours actual work to complete all the outside windows. This would be allowing for accessing balconies to clean windows above, using a ladder to get onto to some first story flat roofs and going inside to access some of the bedroom windows. One or two of the dormers look very tough to get to . They may not want the dormers doing as these may be staff bedrooms.
I would quote about £380-£500 for option 1 (depending on your need for the job)
I would quote about £75 for option 2 per clean on top of the above price.
How do you fancy quoting for this hotel nearby you? I quoted for this one a couple of years ago, but they really wanted the whole place done every 2 weeks for about £250. Needless to say my quote was not what they were looking for!
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Hi Gofish,
Can you send me that letter, I'm from Essex, so nowhere near you.
Would be appreciated. my email is ajb__@hotmail.com
Tony.
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Looks like the type of Hotel that will never pay what it's really worth! I have quoted for many such places in Cornwall and this type of hotel rarely wants to pay the money. We currently have about 10 large hotels on our round and the two most popular cleaning combinations are:
1. All outside windows and the inside of the reception, bar, lounge and restaurant every month.
2. As above with a weekly clean of the reception, bar, lounge and restaurant.
Very very few hotels in our area want the inside of the bedroom windows doing regularly, or if they do, they do not want to pay for it to be done. Most get their housekeeping crew to pick them up as they go.
I would estimate that the job would take about 7-9 man hours actual work to complete all the outside windows. This would be allowing for accessing balconies to clean windows above, using a ladder to get onto to some first story flat roofs and going inside to access some of the bedroom windows. One or two of the dormers look very tough to get to . They may not want the dormers doing as these may be staff bedrooms.
I would quote about £380-£500 for option 1 (depending on your need for the job)
I would quote about £75 for option 2 per clean on top of the above price.
How do you fancy quoting for this hotel nearby you? I quoted for this one a couple of years ago, but they really wanted the whole place done every 2 weeks for about £250. Needless to say my quote was not what they were looking for!
Good Points Alex, Thanks
Can't believe they expected the Headland to be cleaned for £250 !!! :o
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I think what happens with some hotels is they have a fair amount of it done regularly at a reasonable amount and they decide to see what it will cost for the whole lot to be done. They forget that the regular work they already have done is the easier section of the job. As we all know you can spend 25% of your time time on just 5% of the tricky windows.
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Sorry to sound like a cheeky little tike but, may I also have a look at your letter. captainantonio@msn.com.
Thanks in advance
Ant
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This is the kind of job that I would generally try to avoid, particularly if they want a full external clean, you will never get a good enough price to make it a good earner.
With commercial work I love the stuff I can charge between about £35 up to about a £150 or so.
That may not sound like large sums of money, but the time taken to do the work makes these accounts the absolute cream of my round.
Large commercial accounts where a fair price might be in the several hundreds of pounds, usually means they will be looking very closely at what they are paying out, often with the large national companies pricing for them, meaning prices will be incredibly tight and the operatives doing the work will be doing the barest minimum amount of work they can get away with.
I have one account, a - Wetherspoon's - They have the pub windows cleaned inside and out every week, the lodge windows are on request and I then do it in bite sized chunks over a period of weeks.
I can charge an extra £20 to £40 for the work done, this means it's small enough that they are not too concerned about it being added on to my normal bill.
This of course is nothing like as large as that hotel mind! But it is worth £220 per month for the weekly stuff.
So as Alex has said, try to get them to have the high usage areas done regularly, thereby allowing you to give what seems a reasonable quote and adapt a more variable system for bedroom windows and the like.
Oh, and make your payment terms very, very clear!!!!
These places can leave you waiting months for payment if they can get away with it! >:(
Best of luck with your quote!
Ian
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Alex
I spent a summer working at the Headland Hotel - back in about 87 - what a great year that was.
Gofish
Why don't you stick the letter on the forum so you don't have to keep emailing it out and direct people to where it is
Rob ;D
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This is the kind of job that I would generally try to avoid, particularly if they want a full external clean, you will never get a good enough price to make it a good earner.
With commercial work I love the stuff I can charge between about £35 up to about a £150 or so.
That may not sound like large sums of money, but the time taken to do the work makes these accounts the absolute cream of my round.
Large commercial accounts where a fair price might be in the several hundreds of pounds, usually means they will be looking very closely at what they are paying out, often with the large national companies pricing for them, meaning prices will be incredibly tight and the operatives doing the work will be doing the barest minimum amount of work they can get away with.
I have one account, a - Wetherspoon's - They have the pub windows cleaned inside and out every week, the lodge windows are on request and I then do it in bite sized chunks over a period of weeks.
I can charge an extra £20 to £40 for the work done, this means it's small enough that they are not too concerned about it being added on to my normal bill.
This of course is nothing like as large as that hotel mind! But it is worth £220 per month for the weekly stuff.
So as Alex has said, try to get them to have the high usage areas done regularly, thereby allowing you to give what seems a reasonable quote and adapt a more variable system for bedroom windows and the like.
Oh, and make your payment terms very, very clear!!!!
These places can leave you waiting months for payment if they can get away with it! >:(
Best of luck with your quote!
Ian
That's great advice Ian , thank you.
I hadn't really thought about payment terms, and I'm glad you mentioned it.
What are the normal terms for commercial contracts?
Thanks
Marc
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Payment terms will vary, but ultimately it is YOU who sets them!
If I have to send an invoice off to head office, or payment comes from a head office, I do understand that for the most part, these places have a certain day of the month where payments are made, usually the end of the month, and the trick is the ensure that your invoice is submitted early enough to be dealt with on the payment run for that month.
On your quote, try to ensure in some way or other that they understand that late payment means the work will be put on hold until payment is received.
Otherwise, on a big job you can be out an awful lot of money :-\
Ian
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another good point is payment
mine now either pay on the day OR its at the end of the month
ive got rid of the 1's who take months and months to pay
though saying that a shop got rid of me, i didnt really care as they owed me 16 months cleans :(
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Most Hotels that I deal with take at least 60 days to pay and some can be as slow as 120 days so be sure if you are taking on this type of work that you can afford the wait.
I would always try to go outside my comfort zone and get these jobs even if it is only for the experience, you never know when the bits you learn will make you some cash.
With regards to what bits to clean when, let them tell you what they want before you make up your mind and always remember hotel managers change very regularly in a year you will probably be the longest serving member of "staff" and you can adjust the service unknown to them every time the manager changes. I do one hotel that started out as a one off, the manager was on his last week, the new manager asked me how often we did it I told him bi monthly, no problem, 6months later new manager I do it every month now and it only includes the difficult bits every third visit.
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Bluez.
I agree I'm probably outside my comfort zone with this, but if were ever to progress then you have to.
I remember my first job , a £6 house, I quote for I didn't feel comfortable doing that, but after a few you used get used to it.
Already just reading these posts I feel I have learnt a lot :)
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I do one hotel that started out as a one off, the manager was on his last week, the new manager asked me how often we did it I told him bi monthly, no problem, 6months later new manager I do it every month now and it only includes the difficult bits every third visit.
A very valid point, possibly what some might call underhand, but at the end of the day if the hotel isnt happy paying for it monthly Im sure they'll let you know some way.
I do a care home which used to have its roof windows done every 3rd visit, bloody pain they were, when the manager moved on and a new one was appointed I decided the roof windows would became a non-event in the window cleaning calendar of that particular establishment, the residents windows get done every visit now and if they want the roof windows done its an extra.
Time to fly, off to do that care-home now ;D
Matt
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Hi Gofish,
Can you send me that letter, I'm from Sussex, so nowhere near you ;D
Would be appreciated. my email is mo.windowcleaner@ntlworld.com
Mo 8)
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Please could you send me a copy of your letter if possible - www.archerwindowcleaning@yahoo.co.uk
I would want atleast £180 on a regular monthly basis to clean all accesible windows,
chris.
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Me too please Ronberclear@yahoo.co.uk
Thanks
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Gofish any chance you could send me a copy of the letter to i work in the Glasgow area.Thanks Darren. info@fastcleanscotland.com
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Could i be a cheeky fella and ask for a copy of the letter to give me guide.
Windowcleaners@msn.com
Cheers
Ricky
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I feel left out, can I have one please? dwoods@allcleanservices.co.uk
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Thanks for sending me the letter Marc, I hope you do well with it.
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I feel left out, can I have one please? dwoods@allcleanservices.co.uk
I have been away, any chance I could have a copy GOFISH please,
wicks1976@hotmail.com
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GOFISH, I would really appreciate a copy of that commercial letter, seems you have had some success with it. Thanks in advance, i'm north east by the way... ;)
Thanks in advance
kingaknaa@hotmail.com
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Don't take this the wrong way, but have a read of Alex & Daves threads again they offer some very good advice and give you some excellent pointers, you may have had a quick response from them because they want it done for peanuts and can't keep a regular w/c all at the price they ask.
If you under price it you will just become another one of there statistics.
You'll become cheesed of every time you have to do it, put in a price you think will make it worth your while every time, if you get it at your price then thats great, if you don't get it at your price, chalk it up to experience.
Good luck what ever you decide.
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Sorry to jump on the bandwagon, can you be kind and send me a copy as well contact@smart-cleaning.com :)