Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: gleaming cleaners on January 03, 2008, 12:00:31 pm

Title: is it to late
Post by: gleaming cleaners on January 03, 2008, 12:00:31 pm

happy new year everyone!!!!!!

i'v just won a small contract , i only quoted them per visit as requested .but didnt quote for the inital clean as this would take longer,and clients didnt ask for this, i start the job tomorrow , what should i do if its a mess still ,should i just get on with it or should i contact client before i go to see if it as been done ,if not give them the quote for that or should i wait and see when i get there , then phone them !!!!!


thanks

Title: Re: is it to late
Post by: martin19842 on January 03, 2008, 02:54:42 pm

hi there

you could call the client, and say that you always visit site on the day of the start of the contract keys, alarm code etc, to ensure a smooth start.

then have a look round and see if an inital clean is required.

but back it up, show the client the areas of concern ie toilets or shelves for example.

we always quoted for an initial clean when we were quoting to win contract business, but we would quote for a whole array of serrices.

if the client wanted a cleaning service, we would highlight, windows, sanitary bins, concumables and carpet cleaning, offer the whole lot and let the client choose what they want to purchase from you.

let you become there one stop for all of their requirements., so by doing that you have control of the site, and far more difficult for the competition to get in, in the future.

regards

martin