Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: johnny_h on December 19, 2007, 05:18:12 pm
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initial clean today the customer is out the front leaning against his car smoking " morning im doing your initial clean today can you make sure all windows are shut please" " nah not today ta come back next week im waiting for a delivery" what can you do with em?
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You certainly don't go back next week, obviously.
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You certainly don't go back next week, obviously.
no bloody way should you go back >:(
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initial clean today the customer is out the front leaning against his car smoking " morning im doing your initial clean today can you make sure all windows are shut please" " nah not today ta come back next week im waiting for a delivery" what can you do with em?
wait for them to call you.
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They would never ever see me again,and she wouldn`t want to after the abuse i`d give her.
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Smack 'em round the back of the head and ask 'em why the hell you should have even bothered getting out the sack this morning.
Unprofessional? Yes.
Realistic response? No.
But some villages sure do miss their idiot.
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initial clean today the customer is out the front leaning against his car smoking " morning im doing your initial clean today can you make sure all windows are shut please" " nah not today ta come back next week im waiting for a delivery" what can you do with em?
wait for them to call you.
hi. why wait for them to call you?
the guy was in waiting for a delivery. i would have thought they could have been done but the guy seemed to not want them to be cleaned. he has wasted johnny s time. if i was him iwould not waste any more of my time whether he called or not.
i personally feel that if we allow people to mess us about it undervalues our work. just my thoughts
tony
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initial clean today the customer is out the front leaning against his car smoking " morning im doing your initial clean today can you make sure all windows are shut please" " nah not today ta come back next week im waiting for a delivery" what can you do with em?
wait for them to call you.
hi. why wait for them to call you?
the guy was in waiting for a delivery. i would have thought they could have been done but the guy seemed to not want them to be cleaned. he has wasted johnny s time. if i was him iwould not waste any more of my time whether he called or not.
i personally feel that if we allow people to mess us about it undervalues our work. just my thoughts
tony
I would as I said wait for them to call.
When they did I would ask them to post the payment and I would clean when convienent. ;) more than one way to skin a cat
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Need to just stand your ground mate. "It's now or never as I can't make it back". They usually cave in.
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;D my reply was that i would call him when im ready to do them and when he asked if i had his number i said NO !!! smiled then walked away
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Blender time.
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;D my reply was that i would call him when im ready to do them and when he asked if i had his number i said NO !!! smiled then walked away
Nice one! ;D
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;D Good for you Johnny...
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It may be that SHE arranged to have the windows cleaned and HE has got the ar5e about it because "we can't bloody afford it" or whatever and is trying to sabotage things.
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f@@k em off these are not custom they are takin the p@ss
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no vince HE arranged the clean and he mucked me about must say they are well minging with all the building dust and most are only accessable via wfp
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I've had one messing me around twice before now. Tried to mess me around today (3rd time) so I politely told them to find some other mug - DUMPED today ;D
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these are even worse than the "not todays" i personally have never had a cust turn me away on a prearranged initial clean but man would i be fudged off if they tried. What about a "call out charge letter or pre printed invoce slip you would probably only need a few bet they would soon change tune
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initial clean today the customer is out the front leaning against his car smoking " morning im doing your initial clean today can you make sure all windows are shut please" " nah not today ta come back next week im waiting for a delivery" what can you do with em?
dump him
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He couldve just gone inside.... shut all the windows..... then returned to smoking his cigarette? I wouldnt bother going back. If he called again I'd give him a higher price for the clean to cover the initial wasted callout.....
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Johnny.... didn't you have similar the other day, one where you were £5 more than the old wc'er or something. Not saying you're doing anything wrong, but perhaps you need to revisit your T & C's when you take people on. Pre-booked initial cleans for us are "firmed" up in writing, either with the written quotation or in the post shortly after the quotation, with t & c's stating that if we should be asked not to clean on arrival there will be a charge of £XXX made to cover our expenses. Last 2 weeks before Xmas are Iffy with new customers and we tend to steer clear, as we won't let down the regulars who support us the rest of the year ;D
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yes helen that was the second one i have taken on board what you have said about sending a letter though i dont have a set T&C'S something i will have to think about over xmas any ideas for me ? had another one today "how much to do windows mate?" "a minimum of £10 every 28 days but i want to see your place first" " ok £10 it is i want them done 4 times a year"!! i have really had enough of it all thinking of jacking the lot in
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Johnny don't do that mucker, ditch the customers like that & go out & find some more of your decent ones. Don't let them grind you down, remember the good times/custies/laughs that you have had.
Dump them & you will feel better straight away. If the custie had said that to me I would have turned him down there & then. Your in charge of your business not him. Obviously we have to bend sometimes if it benefits us for keeping the money coming in, but always its your call not the custie's.
Your the boss, it's your decision.
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Dale i asked him for my business card back told him no thanks i need people like you like i need a hole in the head the look on his face was priceless told him go employ an uninsured cowboy
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Lol ! Superb :D
I detest custies like that, they are like that in everything they do....
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yes helen that was the second one i have taken on board what you have said about sending a letter though i dont have a set T&C'S something i will have to think about over xmas any ideas for me ? had another one today "how much to do windows mate?" "a minimum of £10 every 28 days but i want to see your place first" " ok £10 it is i want them done 4 times a year"!! i have really had enough of it all thinking of jacking the lot in
I used to have loads like that. Don't jack it in because of them. You must stand your ground politely but firmly. If they still mess about, stop working for them. It can take a long time to become free from all the messers but it can be done. I still think one of the most important parts of building a domestic W/C business is knowing when to say no.
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Lol ! Superb :D
I detest custies like that, they are like that in everything they do....
They don't necessarily mean to be that way though. I'm sure that many of them are unaware of the difficulties they create. I'm happy to try educating them first but if they still won't stop playing silly twits, then they need to get another W/C. Easy to say when you have enough work. Not so easy when it's a bit tight.
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just as the shiner says!
stick at it , it can be done
2 years on and I still have a few messers but I've a wiser head on my shoulders.(possibly :-\)
I've been running behind a couple of weeks due to various reasons . I've had to take the descision who i call upon and clean for before xmas and although its not been an oustanding day of belting out the work due to short daylight hours and the cold every customer who was in tipped, I felt appreciated and in a small way successful, came as quite a suprise. Sounds like you know what your doing anyhow, had you bent over backwards to accomodate that customer he'd have been nothing but grief in the future and you knew that ;) stick at it, good luck to ya and happy xmas one and all.
Simon
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Dale i asked him for my business card back told him no thanks i need people like you like i need a hole in the head the look on his face was priceless told him go employ an uninsured cowboy
You're a lot blunter than me LOL.
I do have the assertiveness these days to point out that if I worked like that for everyone, I wouldn't have a business any more as it would have to fold.