Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Bill Robinson on December 16, 2007, 04:30:55 pm

Title: Customers addresses
Post by: Bill Robinson on December 16, 2007, 04:30:55 pm

Customers addresses do you keep them then send them discount letters for poor months like jan and feb
.
do you use a computer programme to store them .at the moment i just store them on microsoft outlook

bill

Title: Re: Customers addresses
Post by: maxcarpets on December 16, 2007, 07:34:26 pm

Yes

Title: Re: Customers addresses
Post by: ianharper on December 17, 2007, 02:46:15 pm

Bill

this is your business. without a active database you have a van with some very expensive equipment in it.

without doubt carpet cleaners fail to do this. How many times have you seen people selling equipment when they are going out of business and they don't have a database for sale.

ACT is the very best in field you can keep info from when and what letters you send to customer history. where they are in your sales process. and grouping them this helps with the message to market match.

you can get act from amazon.

One small point forget discount that sound cheap and i am sure you are not that or would what to be seen as that. add value to your service give extras that others don't. this is a better reason for people to choose you and works in the same way.

Respect

Ian Harper

Title: Re: Customers addresses
Post by: Bill Robinson on December 20, 2007, 08:22:25 am

great thanks i will try that
bill

Title: Re: Customers addresses
Post by: Macarthur on December 20, 2007, 10:56:03 pm

I tend to use business cards software http://www.fatfreesoft.com/util.php.
Cheap but handy.

Nigel.