Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: davidpitts on December 05, 2007, 05:41:25 pm
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When some of you offer rain guarantees and say you will redo them within 24 hours if they are not satisfied, does this only apply if you have cleaned them when its actually raining or if it rains within 24 hours of you cleaning them, cheers Dave.
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When some of you offer rain guarantees and say you will redo them within 24 hours if they are not satisfied, does this only apply if you have cleaned them when its actually raining or if it rains within 24 hours of you cleaning them, cheers Dave.
when cleaning till dry
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Say you will come back on do the relevant windows, but not the whole job.
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rain guarantee
Those two words send a shiver down my spine... I could just imagine a load of fussy customers ringing up telling me to come back a re-do their windows! :-\
Andy
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Nobody has ever taken me up on it, since I started giving it 5 years ago.
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Our T & C's state that if there are any issues,we must be informed within 24 hours of the clean and we will investigate within the next 24 hours. If justified the issue will be corrected. But if issue found not to be through any fault of ours, then a charge for investigating will be made to cover our expenses. This is rain, shine, snow, cold, hot whatever. To be honest the majority of justified issues are down to when the weather is dryer :)
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Funny to see this post cause i got in a 1.30 and thought id blow over my rear windows on my house they were wet from the rain but sun was out thought this would be a test as there was a rain cloud coming over. so cracked on done the windows it pis8ed down again and the the sun came back out windows were as clear as a bell.
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rain guarantee
Those two words send a shiver down my spine... I could just imagine a load of fussy customers ringing up telling me to come back a re-do their windows! :-\
Andy
then dont tell them about it till you need to, ;)
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well.........
I cleaned last week in the rain probably for the first time.
The rain was just hitting the windows and no more. Later that day the it really lashed down and the wind got up.
Cheque arrived in the post along with a wee note saying.
"Thanks for cleaning our windows in such horrible weather. I do appreciate that you need to keep your income coming in, but the day after you had been our windows were filthy. Please infuture try if you can and only clean in good weather or light rain. P.S. Enclosed with the cheque is a little bonus for you! Enjoy and dont get too drunk over xmas"
£20 tip :o :)
Im glad i dont offer a rain guarantee!
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well.........
I cleaned last week in the rain probably for the first time.
The rain was just hitting the windows and no more. Later that day the it really lashed down and the wind got up.
Cheque arrived in the post along with a wee note saying.
"Thanks for cleaning our windows in such horrible weather. I do appreciate that you need to keep your income coming in, but the day after you had been our windows were filthy. Please infuture try if you can and only clean in good weather or light rain. P.S. Enclosed with the cheque is a little bonus for you! Enjoy and dont get too drunk over xmas"
£20 tip :o :)
Im glad i dont offer a rain guarantee!
from what you just put there you should do,, I would have went back and done them again
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I will do them for free next time im round ;)
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I always tell customers about my rain guarantee. I even have a leaflet about it attached to my quote form.
I've never been called back :)
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I verbally say I will guarentee my work as I would feel a right merchant If they did not think I had done a good Job
Never lost one yet from it but I have got OCD
and I hate spiders and webs so have to clean all that shish away too even if it is not on the windows lol
J
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I will do them for free next time im round ;)
would have looked better on you if you did them the next day. (think about it)
offer than gaurantee, will also make you look alot better aswell, even if they dont use it they will talk to there freinds about it ;)
Ian
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I will do them for free next time im round ;)
would have looked better on you if you did them the next day. (think about it)
offer than gaurantee, will also make you look alot better aswell, even if they dont use it they will talk to there freinds about it ;)
Ian
I agree with Ian. Phone your custie and ask them which windows were poor from the rain and just offer to re-clean the affected ones asap to enhance your good name reputation :)
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I will do them for free next time im round ;)
would have looked better on you if you did them the next day. (think about it)
offer than gaurantee, will also make you look alot better aswell, even if they dont use it they will talk to there freinds about it ;)
Ian
::) How could I have cleaned them the next day if I didn't know they were dirty untill I was told when payment for the job came??? ::)
I will do them for free next time im round ;)
would have looked better on you if you did them the next day. (think about it)
offer than gaurantee, will also make you look alot better aswell, even if they dont use it they will talk to there freinds about it ;)
Ian
I agree with Ian. Phone your custie and ask them which windows were poor from the rain and just offer to re-clean the affected ones asap to enhance your good name reputation :)
Thanks for your concern about my reputation but that is something I dont have to worry about ;)
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I will do them for free next time im round ;)
would have looked better on you if you did them the next day. (think about it)
offer than gaurantee, will also make you look alot better aswell, even if they dont use it they will talk to there freinds about it ;)
Ian
::) How could I have cleaned them the next day if I didn't know they were dirty untill I was told when payment for the job came??? ::)
Good point.
If you have a guarentee in place they would have let you know straight away :P
Instead of having dirty windows for a month or so
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;)
Might look into having a guarentee in place in the near future.
Thanks windowashers
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The problem is that you can clean in fine weather and it lashes down and blows a gale three days later. That can be the case whichever cleaning method is used. I reckon they just have to put up with it when the weather is ropey. If they all wanted me to stop work as soon as rain starts, I might be able to do it for 25 - 30% increase across the board.
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If i clean them i guarantee them for 48 hours. Have had 2 people call me up and they have been my 1st job the next day.
As long as the frames are clean and it isn't windy, the windows should be good in the rain.
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can anyone on here post a copy of there rain guarantee on here, just trying to put one together?
thanks lee
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can anyone on here post a copy of there rain guarantee on here, just trying to put one together?
thanks lee
Lee, just tailor one to your own needs,
I offer a 24 hour guarentee if I clean in the rain if they are not happy just call and we come back and do them again.
Ian
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I use a full gaurantee that reads like this but I don't exactly shout it from the roof tops.
We are so certain that you will be totally happy with our service that we offer a 100% satisfaction gaurantee. If you are not happy with any aspect of our work for any reason that is within our control we will re- do the job at no additional cost to you. Please be advised that this garuantee is only valid if any issues are brought to our attention within 24 hours of work being carried out.
By the way I get re- do's for lots of reasons maybe 1 a week, and in my opinion the customers who have complained become my best custys and my best advertisment as they are so surprised that I come back and so quickly that in their minds it seems to re enforce the fact that we are professional at what we do and I nearly always get referals from them.
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well I might be missing th point here, but this kind of thing seems
like madness! At this time of year, it's ALWAYS gonna rain the next day- how can you guarantee against it?? And why would you want to?
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well I might be missing th point here, but this kind of thing seems
like madness! At this time of year, it's ALWAYS gonna rain the next day- how can you guarantee against it?? And why would you want to?
They're not guaranteeing that it wont rain, they're guaranteeing the quality of the windows cleanliness even if it does rain afterwards.
Matt
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I guarantee it's going to rain tomorrow ;D
BTW I don't offer a rain guarantee although I would remedy any complaints IF genuine asap to protect my good reputation.
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thanks all