Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: Indoor on November 28, 2007, 09:30:17 am

Title: Past due
Post by: Indoor on November 28, 2007, 09:30:17 am

Hi. What are you doing and  when if  customer is late with payment for cleaning ? I need advice how to react  ?

Title: Re: Past due
Post by: wilclean on November 28, 2007, 10:46:39 am

hi

  When I have late payments I always ring the the customer up to find out whats happening and try and remind them of a clause in the contract they signed at the beginning which states - late payments will incur a late payment fee of £25.

What payment options do you give your clients? as its best to give your clients as many options as possible so there is no room for default on payments.

Paul

Title: Re: Past due
Post by: cml on November 28, 2007, 05:35:08 pm

This is something suffered by most of us.

We send our clients a statement of accounts after 7 days followed by a gentle reminder. After 14days  a call to discuss our invoices and to establish any problems they may have.  But it also depends on the type of client we have as we have a different methods for those who pay on receipt of invoices from those on 30 day credit.  Nonetheless we will where necessary issue late payment invoices charging our contractual agree amount for late payments.   

Title: Re: Past due
Post by: mk1 on November 28, 2007, 07:55:28 pm

Address 1
Address 2
Address 3
Address 4

[Date]

Dear

Reference/ Account Number:

Court action will be the consequence of your ignoring this letter.

Despite our telephone conversations on [dates] and our letters of [dates], and your promise to pay, payment of your account has still not been received. If full payment is not received by [date] court action will be taken against you. If you allow this to happen you will incur court costs and you may forfeit your credit status because your name will be recorded by the major credit reference agencies. This may deter others from supplying you.

You are also being charged debt recovery costs and statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

To stop this from happening please pay in full now or contact me to put forward your proposals.

Yours sincerely

 

Credit Services Manager

                        Amount overdue        :           £

                        Interest                     :           £

                        Debt recovery costs   :           £

                        Payment terms         :           X days from date of invoice

                        Credit limit                :           £

                        Account                    :           123456


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