Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: spotless2000 on November 26, 2007, 06:30:13 pm

Title: A note from a customer!
Post by: spotless2000 on November 26, 2007, 06:30:13 pm
Steve, a "just in case" bag! >:(

This was the note I found on a garden bench today along with a polythene bag!

A bit of history ....

I have cleaned for this customer for over 12 months.  They used to have a dog and always kept their garden free from mess.  (I phone them the night before the clean is due so they always know when I'm due to arrive).  The dog died and they got a puppy.   2 cleans ago the garden was a mess and I left a polite note asking them to keep the working area clear.  The customer was full of apologies and the area was clean on my last visit.

I arrived today and the area was clean but the above note and the bag were placed on the garden bench. :o

I saw red! >:(  I know she would not knowingly leave a mess but does she seriously expect me to pick anything up that she misses?


 
Title: Re: A note from a customer!
Post by: xxmattyxx on November 26, 2007, 06:34:12 pm
I hope shes having a laugh  ;D

Rather OTT IMO.

Why dont you squeeze one out yourself into it and leave it on the bench, with a note asking her to dispose of it accordingly?

Yes yes I know, immature........


Sorry, had a car accident today whilst at work.....ho hum..


Matt


Matt
Title: Re: A note from a customer!
Post by: spotless2000 on November 26, 2007, 06:38:37 pm
Quote
Sorry, had a car accident today whilst at work

I hope it wasn't too serious?

Steve
Title: Re: A note from a customer!
Post by: Ian W on November 26, 2007, 07:18:53 pm
A bit unusual, but I guess she was trying to be helpful.

Matt - I hope you are ok.
Title: Re: A note from a customer!
Post by: xxmattyxx on November 26, 2007, 07:22:52 pm
Thanks guys.

Yea I am fine actually, the other guys car is a write-off, I got away with a smashed indicator lens, cost £5.00 to replace from a breaker.

I couldnt believe the difference in the amount of damage between the other guys car and mine.

Sorry, didnt mean to hijack the thread, bit shaken but no damage ta.

Matt



Title: Re: A note from a customer!
Post by: eddie d on November 26, 2007, 09:20:14 pm
 sounds like she was trying to be helpfull.chill
Title: Re: A note from a customer!
Post by: Tim Rose on November 26, 2007, 09:22:44 pm
sounds like she was trying to be helpfull.chill
Agreed. Get one of these and you won't miss out on her business (only the dogs).

http://cgi.ebay.co.uk/BRAND-NEW-POOPER-SCOOPER-PLUS-BAGS-INSTRUCTIONS_W0QQitemZ310000592363QQihZ021QQcategoryZ20751QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
(http://i18.ebayimg.com/03/i/000/a4/cc/467f_1.JPG)
Title: Re: A note from a customer!
Post by: bluez on November 26, 2007, 09:39:15 pm
If you were my w/c and you left me a note telling me to keep the work area clear I would not be leaving you a little bag with a note in it I would be busy getting another w/c.
Title: Re: A note from a customer!
Post by: M & C Window Cleaning on November 26, 2007, 10:08:19 pm
Animal faeces is a serious health hazard!

Too right, asking them to keep the work area clean. I wouldn't want their custom if they didn't do anything about it.

Some years ago the media reported on a case of a young girl playing in a sand pit that a cat had defecated in. She picked up a nasty virus from the cat litter and it killed her.

Last week the only time I got my ladder off the car I got dog muck on my shoes and all up the ladder and on my trousers. I put my ladder back on the car, then it rained and it all washed off over the car. left me and the car smelling lovely. Who needs that for the sake of a custy who can't be bothered to clear up after a pet. Not me!

Title: Re: A note from a customer!
Post by: Ian W on November 26, 2007, 10:42:29 pm
You are right about being a health hazard. I remember reading about that little girl - tragic.

Last week I managed to step in something a cat had left behind. Luckily I realised before walking it up the ladder. Always keep some wipes in my car now to clean up.
Title: Re: A note from a customer!
Post by: NWH on November 26, 2007, 10:50:05 pm
You should have S*** in the bag LOL. ;D ;D ;D ;D ;D
Title: Re: A note from a customer!
Post by: brett walker on November 26, 2007, 11:03:22 pm
Hi Steve

i dont know what to say im sitting here in stitches lol  sorry mate  ;D

im sick of treading in it getting it on my trolley wheels  >:( :'(

perhaps she left the bag for you just incase

take care

Brett
Title: Re: A note from a customer!
Post by: xxmattyxx on November 27, 2007, 07:14:46 am
If you were my w/c and you left me a note telling me to keep the work area clear I would not be leaving you a little bag with a note in it I would be busy getting another w/c.


Like the window-cleaner you were sacking would give a sh!t?
Title: Re: A note from a customer!
Post by: ScrimShady on November 27, 2007, 11:26:47 am
we were cleaning a house once,Mr scrim round the front and i was round the back.Coulkd smell poope,looked round my feet saw the poo.Mental note to myself to avoid the poo.too busy looking at my pole stood in the poo!!!!!but had to walk through the conservatory and garage to get out!!!Hay ho!!
Mrs scrim ;D ;D
Title: Re: A note from a customer!
Post by: Captain Scarlet on November 27, 2007, 11:35:12 am
Mr Scrim never told me if he could build a trolley with a di vessel? Luke
Title: Re: A note from a customer!
Post by: spotless2000 on November 27, 2007, 12:44:23 pm
Quote
too busy looking at my pole stood in the poo!!!!!but had to walk through the conservatory and garage to get out!!!Hay ho!!
Mrs scrim   

I did a similar thing when I quoted a customer last year.  Walked around their back garden looking up at the windows then went into their kitchen to write the quote up - a lovely mess!

Going back to my original post - I received a cheque from the customer today (not bad considering I only cleaned her windows yesterday) with a note, "Many thanks Steve - so lovely to lose the dirty paw prints".

Well at least she's happy!
Title: Re: A note from a customer!
Post by: Ian Lancaster on November 27, 2007, 03:47:43 pm
Do what I do - you get their s**t on your boots, scrape it off on their front step - they get the message and they're too embarrassed to say anything, if they cancel they weren't worth keeping anyway.