UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: maxcarpets on November 22, 2007, 01:12:53 pm
Title: Xmas cancelations
Post by: maxcarpets on November 22, 2007, 01:12:53 pm
I am experiencing a high volume of cancellations! I suppose with Xmas around the corner people are watching the pennies, bloody annoying though!
Wheres this Xmas rush then?
Cheers
Justin
Title: Re: Xmas cancelations
Post by: Mike Osbourne on November 22, 2007, 01:46:18 pm
What I am finding is I'm getting people booking jobs 2-3 weeks ahead whereas as normally its 1-2 weeks. Despite confirmations I've had 4 people cancel the day before and one an hour before I was supposed to turn up!
Three of them had booked 2-3 weeks on. >:(
Title: Re: Xmas cancelations
Post by: Straker Cleaning on November 22, 2007, 02:20:01 pm
Fed up with people postponing jobs ............. not many slots left for moving too and still getting done pre xmas ::)
Title: Re: Xmas cancelations
Post by: spencer davies on November 22, 2007, 02:39:05 pm
Going on holiday for two weeks over christmas 8) I got messed around a lot last year, I even had one person phoning on Boxing Day ???
S
Title: Re: Xmas cancelations
Post by: Deep Clean Newcastle Gateshead on November 22, 2007, 02:52:29 pm
Take a non refundable deposit! Cuts down on cancellations. If they dont want to pay a deposit then they dont value your time.
Title: Re: Xmas cancelations
Post by: The Great One on November 22, 2007, 03:07:44 pm
Hi
Apologies, but if a plumber, electrician or other trade wanted a deposit weeks before they started the job, I would be very concerned and would probably laugh at them.
Does anyone on here, do that kind of thing?
Regards
Martin 8)
Title: Re: Xmas cancelations
Post by: Mike Osbourne on November 22, 2007, 03:45:27 pm
The Plumbers I've had didn't take a deposit, but they didn't turn up either.
The only thing I take heart from is I seem to have a sixth sense who it's likley to be. I'll save up my rugs in future.
Title: Re: Xmas cancelations
Post by: Deep Clean Newcastle Gateshead on November 22, 2007, 04:07:34 pm
Not had a single person laugh at me. They are booking a professional, to get a professional service, some one who shows up on time, and gets the job done, not a plumber who turns up 30 mins, 2 hrs late, or just not turn up.... It all goes with the presentation when i do the inspection. Not had a single cancellation, had one reschedule to Jan, and if any thing, business has increased taking a deposits, not decreased.
Title: Re: Xmas cancelations
Post by: Doug Holloway on November 22, 2007, 07:45:34 pm
Hi Guys
I had one stupid women who booked up 5 weeks ahead and then cancelled because she had found someone cheaper , three weeks ahead.
It would be nice if she got quotes first, but these type of people are just not worth having, so I resisted the temptation to tell her what I thought.
Generally though I am getting good quality work and plenty of it.
Cheers
Doug
Title: Re: Xmas cancelations
Post by: Ian Rochester on November 22, 2007, 08:24:46 pm
I had one the other day, just a lounge carpet, said all the family were ill and would give me a call later.........yeah!!
Title: Re: Xmas cancelations
Post by: stevegunn on November 22, 2007, 08:48:45 pm
Decorators not finished the best one up to now
Title: Re: Xmas cancelations
Post by: Mike Osbourne on November 22, 2007, 11:21:14 pm
Don't talk to me about Christmas cancelations.
Had one the other day said she had a nut allergy.
I said not that old chestnut again. ::)
Title: Re: Xmas cancelations
Post by: prodry on November 23, 2007, 12:24:07 am
Last year I had a customer phone up and say had to cancel as wife had the decorators in. I joked that my wife was also a nusaince at certain times of the month. Turned out that his wife did actually have decorators in painting house.. Doh. He didnt laugh and I ended the phone call abruptly. He phoned back half an hour later laughing his head off having just realised my mistake.
Title: Re: Xmas cancelations
Post by: Neil Grainger on November 23, 2007, 10:40:13 am
Just had one today for this afternoon, I have fell over and hurt myself and am going to A & E so wont be able to let you clean today. ???
Title: Re: Xmas cancelations
Post by: Straker Cleaning on November 23, 2007, 11:13:53 pm
Mate of mine at school had peanut allergy ........ we used to play russian roulette with a packet of Revels ::)
Title: Re: Xmas cancelations
Post by: COLIN BRIGHT on November 26, 2007, 07:45:35 pm
WE SHOULD HUNT THEM DOWN AND BEAT THEM WITH A SLOPPY TERRY TOWEL >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:(
[/b]
Title: Re: Xmas cancelations
Post by: Shaun_Ashmore on November 26, 2007, 09:36:42 pm
Is it me or is it NOT as busy as last year?
This time last year I was starting to fill January, I've still got a few spaces left for Decemeber, you know the appointments knowone wants because they want to be in the pub!
Shaun
Title: Re: Xmas cancelations
Post by: mark_roberts on November 26, 2007, 11:04:52 pm
Cancellation tomorrow. husband booked last week. Rang today to confirm. Wife didnt have a clue about it as husband was away on business and didnt tell her.
Worst still she decided to go out and hire a rug doctor for the first time and spent all day Saturday cleaning two small rooms.