Clean It Up
UK General Cleaning Forum => General Cleaning Forum => Topic started by: DanielWelford on October 14, 2007, 04:15:32 pm
-
Hi
Another of those silly questions, but here goes.
I do a lot of carpet and oven cleaning, but keep getting asked about general cleaning. So thought okay, as some of my existing staff have a bit of experience in this.
I propose to charge an hourly rate, but because I have little experience in this field, I dont know how long a job will take. Any rough timings, i.e 2 bed house 2 hours etc etc.
Any help wuld be greatly appreciated.
Dan
-
Dan
It isnt a silly question BUT its one to which there is no certain answer.
Having and hourly rate is one thing, but what one person can do in one hour will be different to what another can, plus there are so many other factors to consider, principly what state the house is in from the outset and what state it's in everytime you go to clean it.
I have seen a few companies who charge by the number of bedrooms and this confuses me greatly. I clean a 7 bedroom house every fortnight and yet it is amongst the houses that takes the least amount of time BECAUSE all i have to do is quickly clean 2 bathrooms, bit of dusting, occasionaly clean a bedroom, and the rest is all vacuuming and floor mopping, of which there is plenty to do. However, having all my own cleaning things means i can do this very quickly and the house is always tidy when i get there.
Your question is a very hard one to answer. All i know is that i -like a lot of 'big' companies (of which i am not, big i mean)- we charge an agreed fee then work our asses off to make sure the task list is done as quickly and satisfactory as possible.
It is only trough trial-and-error (and we've all been there) that you will eventually 'know' how to charge and how to get the job done. And with that comes the dreaded new client, worrying every time "Will this one be THE one that we can't do "etc etc etc, but its never that bad.
Maybe start off by allowing a slot of 2.5 hours for a job (half that for two people) and seeing how it pans out.
Do pay much thought to whether you want to charge by the hour or by the job, and equally whether you want to provide the equipment.
If you charge by the hour and provide only the staff then your competition will be the lesser-spotted cleaning ladies who 'do' for a few pounds an hour, and also cleaning 'Agencies' like Belle Casa and Time 4 You (as well as countless local agencies).
If you charge by the job and provide equipment then your client will be prepared to pay for this but will expect a 1st class service. Your competition here will be local companies, people like Molly and Merry Maids, plus an increasing number of people like myself who work alone or in pairs (and have no other staff).
Good luck in whatever you decide. Let us know if there are other things that you need to find out.
Stephen
-
Hi Stephen
Thanks for the help.
I am going to price by job, but to calculate it, i need to know how long roughly???
Like you I will be providing all the goods and equipment, and propose to aim at the top end and price accordingly.
Dan
-
Hi
I know this is probably a silly question, but if you price by the job say £20.00 how much of this would you give the cleaner and how much time would you say she/he needs to be in the property?
Thanks
Julia
-
Julia
Typically you would have a set hourly rate for the cleaner and a set number of hours. For example at one time (about 4 years ago) Molly Maids were paying £6 for a cleaner/driver and gave them 5 - 6 houses to do, in pairs, in one day. The cleaners were paid for 7.5 hours and it was down to them to make sure they did ALL the work to standard in that time. If they finished early then they went home - end of story. That was how they worked it, it would be immposible in real terms to make them stay even when the work was done. At that time they were charging around £30 plus VAT per job, more if the work was only done fortnightly or monthly.
Remember that people who pay for the 'job' WILL be prepared to pay more if it is that they dont need you as often as once a week. Again, yours is not a silly question, but a difficult one to answer. Every property varies in so many ways and the way to make sure you get the best job done is to make sure that the same cleaners do the same houses wherever possible.
Stephen
-
Its experiance that will tell you what to charge - be it by the hour or the job.
You could have 2 houses next to each other - same size/shape etc but completly different time to do the job.
Why@
Lifestyles differnet.
How many people in the house
are they tidy people or messy ones.
some will tidy up BEFORE the cleaner comes
others will make a tip because the cleaner is coming.
I went thro this 20 years ago when my wife and I took over a business and I was the one going out to interview propective clients (yes - I interview them as well as the other way round).
I got it right most times but always add "for the first 3 weeks the cleaner may take up to an hour longer, to get on top of the job". This goes down ok - most clients I find call for the service when the house has gone to pot and threfore need a bit of a heavy clean.
Get stuck in a do a bit yourself - like I did, you will probably enjoy it anyway
-
Dusting Furniture and Fittings
Ash Tray 0.5min
Bed 1.0min
Bookcase 5.0min
Computer 1.0min
Chairs 0.3min
Desk 1.5min
Dresser 0.5min
Piano 1.0min
Table 0.5min
Television 0.5min
Window Sill 0.5min
Venietian Blind 3.5min
Toliet 2.5min
Sink 3.0Min
Bath 5.0min
Shower 8.0Min
Vac 1000sq feet obstructed 40mins
Stairs 4mins
Bed Making Double 5 mins
Is this the kind of idea you were looking for
All you need to do is make a list and test it in your own home.
-
Ian, where did you get those figures from?
Arthur
-
[quote link=topic=44459.msg357609#msg357609 date=1192483198]
All you need to do is make a list and test it in your own home.
Erm, it is not that simple i'm afraid ::)
Ian, the fact that you put ashtray under a 'dusting' coloumn makes me wonder if you have much background or understanding of what we 'domestics' do.....don't mean to sound rude, sorry if i do.
Your figures may be those that work in your own home, but i dont see why you think that can be transfered to someone elses...for instance, your 30 seconds to clean a window sill....that would work well in my bedroom as it has three ornaments on it and is dusted regularly.
Now take a house where the window ledge is covered in half-empty bottles, dead flies, cobwebs, ornaments, jewellery, in fact any unmentionable amount of 'stuff' that has to be removed (and indeed cleaned) before the surface can be cleaned.
I'm thinking that your posting was probably an example rather that a factual account of how long things take......it must be? ???
Stephen
-
Home Cleaning Business
Susan Bewsey
Page 51
There are other times but as I suggested you would need to do a list of tasks with a stop watch,
-
I only said is this what you are looking for.
If you want to be able to set cleaning times for your staff you would need some system to record average times for jobs.
Now Stephen or someone else why not give the factual times to the tasks I have suggested
On window Sill example you would have Window Sill Clear
Window Sill uncluttered.
But you are correct I do not go dusting.
-
Well she obviously thinks she knows what she's doing, i'm sure.....
I'd love to see her face when she realises the bedlinen of the bed she is making is soiled, blowing her 5 minutes out the window.
3 minutes to clean a sink is far too long (even a dirty one). 3.5 minutes to do a venition blind is something i can only dream about. They are amongst the top-ten of things i LOATH cleaning.
Maybe she inhaled too much ash whilst dusting an ashtray ;D I can't see how anyone in their right mind would believe that you can quote times for cleaning tasks, never mind putting such information in print.
I dunno, eh? ::)
Stephen
-
If you clean a house for X price and agree to do y tasks you must have an idea how long it takes.
Once you have got your own pace you can build your own chart.
You will then record your best cleaners time
Maybee two others and then you would have a basis to work on
Whats wrong with that if you are not doing the job yourself.
-
On window Sill example you would have Window Sill Clear
Window Sill uncluttered.
But you are correct I do not go dusting.
Hi Ian
The day i see an unlcuttered window sill is the day i change all my opinions on children and decide to have some of my own ;D. In otherwords, never!
See, thing is, i am from the Anthea Turner school of thought, i make my life so easy by only buying the things that wont attract dirt, by keeping rooms decluttered, by having a wipe-as-you-go policy which means that -come sunday afternoon- all i have to do is a quick 'do' of the bathroom and change the beds.
But for the other 6 days of the week i'm out in the real world where i help the folks who just haven't the time or understanding to help themselves re:housework. I no longer question 'why' people do what they do, put things where they do, keep the things they do. I just accept it. No two houses are the same, no two people want the same cleaning.
Only if all surfaces were clear, all gangways empty, all floors free of clutter, could we even begin to start working out exact times for tasks.
Even dusting is a minefield in itself, what with evaluating if you need to dust dry, damp-dust, suction-dust, dust with a cloth, dust with a brush, etc etc etc. I only wish i could transfer to words how it is i 'know' how long a task will take me, but i just can't. Its like was said already, its experience and instinct that tells you.
Cheers
Stephen
-
Living in a De Cluttered Home
How Boaring ;D ;D Although i dream of it for a day
Not sure if Anthea is a help or hinderance.
Guess the market for clean homes is decluttered do not sit down do not read newspaper have TV dinners
Get out stupid theory books on cleaning leave on table etc
A Home is a show House not for living in.
Back to subject
Stephen
You must know how long it takes you to clean the following
#
Bath X minutes to XX nminutes if dirty
Sink X Minutes to xx minutes
Loo X minutes
Wipe tiles ;D
-
ian
No, my house is lived-in, but i dont wanna spend all my time cleaning it. At the same time, all our money is tied up in the house and i like to think that if ever (god forbid) we should have to sell-up then at least it could go on sale without too much hassle.
If ever (and its rare) my other half leaves the toilet even slightly dirty then all hell breaks loose as he knows that i spend my life cleaning other people's loos. We both clean the loo (though not at same time) in this house ;D
Yes, i do have vauge and/or approxomate times for cleaning things around the house, but it really really really all depends on the things that get in your way during the course of the cleaning. I can only say the same thing in a few different ways, but every house is different and clearing the cr@p out of the way is more than half the job in some places. Cleaning tiles for example will vary according to how dirty they are, what the dirt is, whether the grout is stained, whether the tiles are smooth or grainy, and whether the finish is gloss or flat. I have gloss-white bumpy tiles in my bathroom (floor to cileing) and a wipe with a damp soapy cloth takes seconds, but most people dont have this. There is a huge craze for flat, matt finishes at the moment (be it tiles, floors, walls, paint etc) and, whilst i realise it may be fashionable, it is a cleaning nightmare.
I dread cleaning wood that has been painted in emulsion or satin-wood. But it is seemingly what people like.
Here's my bathroom....no bath, just a shower cubicle (out of sight in photo). Takes no time to clean although to be fair we dont let it get dirty to begin with.
-
Standard times are what your looking for, we only do commercial so I cannot be of any use supplying these for houses, Ian is correct, test out things in your own house.
In the commercial market we use the following:
Standard Times = Per unit/Area
Density = Clutter
Size Of Building = Less/More Set Up Time
Traffic = How Dirty The Building Gets Between Cleans
Use = How Busy The Building Becomes
Core/Full Clean = Basic Service/Premium Service
Hope this helps,
Regards,
Rob
-
Rob
I disagree that Ian is right in saying 'test it in your own house'. My own house is nothing like the work i do for other people, so whilst it may give an indicator of how quickly i can work in a place that is easy to get around, i cannot apply any of the 'quirks' and the obstecles that i come across working for other people.
It is nice that people like yourself who do commercial cleaning and someone like Ian who is a carpet cleaner have taken the trouble to reply, but until you've done a day doing what we domestics do you can't begin to understand what we mean. In the same way really that i havent the first real understanding of what it's like to clean carpets full-time and because my office-cleaning experience was only part-time and for one year, meaning i dont have a full understanding of the commercial cleaning sector.
Cheers
Stephen
-
All he asked for was an idea! dear me!
Dan
On a 2 bed house you are looking at around 1.25 to 1.5hrs with 2 girls 2.5hrs to 3hrs total time. I would charge arround £45 to £52, this bit depends on where you live and how good you clean. hope its a bit clearer. phil
-
All he asked for was an idea! dear me!
Dan
On a 2 bed house you are looking at around 1.25 to 1.5hrs with 2 girls 2.5hrs to 3hrs total time. I would charge arround £45 to £52, this bit depends on where you live and how good you clean. hope its a bit clearer. phil
Blimey, i wish we could obtain those prices in Sutton Coldfield ::)
Prestige, i bow to your knowledge in being able to offer approxomate times for cleaning...on what you base it i don't know, but well done ;)
Stephen
-
how can durations of clean be mentioned without first visiting the clients home?
We carry out cleans for all kinds of people and all kind of homes - sizes, layouts - clutter etc.
none are ever the same, even from week to week.
We start by meeting the client and surveying the property - you must do this to ensure health and safety is being followed, and risk assessments can then be drawn up.
We guestimate, on how long we think it will take say 3-4 bed house 2.5 - 4 hours depending on state, and tasks required, not everyone wants the same things doing. then just be flexible for the first 4 visits or so, customer will like you if you start at 4 hours then reduce to 3, they know you are proactive and not just out for their money!
I could never say how long it takes to clean one thing to the next, some showers take 5 mins others 50mins, even in the same house.
Different in commercial premises as the standards are different, and so is the budget.
Get a standards book from cresta booksellers.
Lisa
-
I forgot! I took this picture earlier, its the windowledge of a bathroom in a house i do weekly. This example is only an 'average' of how bad it gets, in fact by many standards it's quite un-cluttered.......
-
Thats one of the easy window sills, hasnt even got any mould and mildew condensation....
-
Im not sure who does the cleaning Stephen or Mrs Stephen.
All I am suggesting in my humble way is if you listed all tasks on intial survey taking into account clutter etc and put a time value it would give you an idea of how much to charge.
Obviously after initial clean showers for example should become easier to clean.
Im not trying to say your systems are wrong but I still cannot see why the system I suggested would not work as long as timing were adjusted. What I would say is that work has to be do check timeings.I sell Window Blinds I was told it only takes on average 20 minutes to put up blind. "20minutes to sell blind etc
These timings were wrong.
If you are working on your own timings may not be so importantant but if you are employing people how long it takes for them to complete a task is important even if you charge by hour,as customers expectations of how much you can do in x time may be different to yours.
And how do you know staff are not gosiping with customer or gone for a break
Daniel you asked question where are you?
-
All he asked for was an idea! dear me!
Dan
On a 2 bed house you are looking at around 1.25 to 1.5hrs with 2 girls 2.5hrs to 3hrs total time. I would charge arround £45 to £52, this bit depends on where you live and how good you clean. hope its a bit clearer. phil
Hi Phil,
Do you charge by the hour or by the job?
Arthur
PS Did you buy an envirodri?
-
Art
By the Job, Obviously I have an hourly rate,
Lisa all Dan wanted was an idea which I gave him, Lisa how many houses a week does your company clean? We clean around 36 to 40 houses per week, and I would say half are 1.5 hrs some are 2 hours and some are as many as 10hrs all with teams of 2, and if you were being honest I bet your houses have a similar times. I know what I charge on a 2 bed 3 bed 4 bed and so on. There are tough ones to clean and easy ones to clean so please don't try and complicate the things.
Stephen
I have been pricing houses for the last 5 years at least 1 a week and some weeks as many as 4 after a while you get a feel for it and with the system I use nothing get missed ,we will always pick up stuff the week after, if you have loads of different times your girls don't know whether they are coming or going.
phil
-
Art
No not yet to the enviordry, still undesided. don't seam to have a spare minute at the moment, I have got a very large resturant carpet in a very large factory to clean and would love one for that job, don't fancy manually aggitating the micro splitters in that place.
Lisa please, standards book? didn't realize you are still at the book stage, thats why you still cant price jobs right. and if I was to go through the process you suggest on domestic jobs I would be to busy to push my bussiness forward, the domestics I do are very much all bread and butter stuff, the real money is in carpet cleaning, builders cleans and large commercial jobs. when i price jobs at £250 plus I would use the process you suggest or somthing like it. you will learn keep at it.
Phil
-
Im not sure who does the cleaning Stephen or Mrs Stephen.
All I am suggesting in my humble way is if you listed all tasks on intial survey taking into account clutter etc and put a time value it would give you an idea of how much to charge.
Obviously after initial clean showers for example should become easier to clean.
Hi Ian
There is no 'Mrs Stephen', i do the cleaning myself. Your theory is correct, that things should become easier to clean as time progresses BUT......this is fine on paper, in reality it is very hard when faced with a filthy home to know whether it is going to stay clean (or clean-ish) between visits OR is it going to get back into the state it was.
People never cease to amaze me as to just how downright grubby nay dirty they can be. Some people i clean for have lived in a hovel and yet with regular help they've been transformed and continue to keep the house is some sort of order between visits.
Others have continued to make the unbeliveable amounts of mess and dirt in a period of less than 7 days........with my clients its 50/50 between those who keep the place ok and those that dont....what some people do in a week has to be seen to be believed.
The problems start when a house finally starts to look presentable and THEN the client asks you to attend to other jobs that you said you'd do as and when, like windows and paintwork, front of house jobs etc.....they say "Oh we've hardly used the bathroom this week, so instead would you.....", and then the next time your're due to go they maybe cancel etc (it happens), so by the time you DO actually get there again you're heading back to square one.
It happens.
Some people ae naturally tidy and organised (i'm not one of them), likewise some people are naturally very clean (thats me). Some people are both but they rarely have cleaners ;D. The naturally dirty people can do untold and indescribeable things to their houses (quite how people get dirt in the places they do will always be a mystery to me) and with this in mind it is why i say that giving times is not always possible, nor is it fair to assume that just because the houses have been cleaned they'll stay that way.
Another factor in cleaning times is whether the cleaner has all the correct products and equipment to do the job and indeed has the correct understanding of how to clean correctly. A lot of the reason that i can work as effeciently as i do is because i have all the things i need to do the work and i know what products i like. Last year i took my sister with me for half a day (she owed me a favour) and she thought it would be a great oppourtunity to test out what she thought would be all the latest products and sprays she'd seen advertised on TV. I dont have any of that, how dissapointed was she when she saw me doing the baths and sinks with good old washing-up liquid, even now she still doesnt belive that the you dont need 101 different things to do one job...
As for staff talking and taking breaks, well, a lot of companies charge for the cleaning by 'the job' but pay the staff by 'the hour', usually with a set number of hours a day. It is then in the cleaners interest to make sure that DO complete all the work allocated to them in order that they can finish on-time or, indeed, a bit earlier.
Cheers
Stephen
-
we will always pick up stuff the week after
phil
Hey Phil
The ability to do that has got me out the brown-stuff more than once :D...there's nothing like finding out (eventually) which bits EXACTLY the client is wanting cleaned......once i know what the threshold is then i'm quids in ;)
Phil, on another (not unrelated point) why do people outside of domestic cleaning not understand that a very clean house is amongst the WORST sort of house to clean, at least with the dirty ones there is no doubt you've been in agiven it a good going over......i get the most compliments from people who live like slobs. I dropped one client as she had a 'show home' and -whilst the 18months i worked for her were about 16 months longer than any other cleaner she'd taken on and got rid of- she was never fully satisfied.
She was never fully satisfied with anything she bought or any work that tradespeople did for her. I was glad to leave than one alone in the end.
Stephen
-
I agree with your point on show houses, I try and tell my staff to look at those houses as a chance to get your breath back as there is no hard graft, also I tell them when they clean shelf’s etc put the ornaments back wrong so they know you have picked them up to clean, also if they have time clean things that normally they wouldn’t like external windows and frames, front door and step, so the client can see what you have done. Phil
-
the domestics I do are very much all bread and butter stuff, the real money is in carpet cleaning, builders cleans and large commercial jobs. when i price jobs at £250 plus I would use the process you suggest or somthing like it. you will learn keep at it.
Phil
Phil
Would you say then that there is not a lot of money to be made out of 'just' doing domestic cleaning UNLESS you are working on your own or in pairs....this is the conclusion i have come to, i have to admit. I do 'ok' out of it but its hard work and i wont make my first million out of it. Even if i had the business know-how and the financial backing i don't think it would be that lucrative just doing domestic work. The Molly Maid bumpf seems to suggest that there is plenty of money to be made from running one of their franchises......i do wonder ::)
Stephen
-
Phil,
Are you saying that if you have say a three bed house and your team should take x hours to clean it , if they go over its down to them,or say they do three a day it usually works out buy the end of the day.
Or do you pay them extra?
Stephen Phils the man
-
Stephen Phils the man
??? ??? ???
-
Would you say then that there is not a lot of money to be made out of 'just' doing domestic cleaning UNLESS you are working on your own or in pairs....
As with any other service you are trading time for money, the only way to earn more money is to decrease the time spent to earn the money, either by working harder, increasing your pricing or more likely by duplication.
Duplication is the easiest way to earn money if you can gain the work and then more importantly staff it correctly, although in my opinion domestic cleaning is among the lowest paying work within the industry, theres a lot more money to be had in niche areas if they are targetted correctly, Andy
-
Stephen
No I don’t think domestic cleaning brings in loads of money, I think it’s ideal if you can do it yourself you should make a living at it, but it is hard work. I run my domestic cleaning very similar to Molly maids, the trouble as always is staff. If you charge a high price you only have to make a mistake for clients to cancel. why should they pay for a premium service and receive sub standard results, so it’s hard keeping on top of the staff, I lost a job a couple of weeks ago, we attended 5 days a week for 2 hrs a day £260 a week plus vat, paid in the bank every week, dead easy house to clean but staff let me down by not spending 2 hrs there. very very soul destroying. you can only make money by either staying small or going big, I go for volume each team I try and target to take £150 + a day for 5 hrs work, you only need a wheel to fall off to encounter problems.
Ian that’s exactly what I am saying, some houses will be easier than others, there is enough time to do the jobs, if they go over it’s down to them.
-
Would you say then that there is not a lot of money to be made out of 'just' doing domestic cleaning UNLESS you are working on your own or in pairs....
As with any other service you are trading time for money, the only way to earn more money is to decrease the time spent to earn the money, either by working garder, increasing your pricing or more likely by duplication.
Duplication is the easiest way to earn money if you can gain the work and then more importantly staff it correctly, although in my opinion domestic cleaning is among the lowest paying work within the industry, theres a lot more money to be had in niche areas if they are targetted correctly, Andy
Bloody hell Andy, thats very astute. I didnt know you had a serious side to you.
Well done ;)
Stephen
-
Stephen
No I don’t think domestic cleaning brings in loads of money, I think it’s ideal if you can do it yourself you should make a living at it, but it is hard work. I run my domestic cleaning very similar to Molly maids, the trouble as always is staff. If you charge a high price you only have to make a mistake for clients to cancel. why should they pay for a premium service and receive sub standard results, so it’s hard keeping on top of the staff, I lost a job a couple of weeks ago, we attended 5 days a week for 2 hrs a day £260 a week plus vat, paid in the bank every week, dead easy house to clean but staff let me down by not spending 2 hrs there. very very soul destroying. you can only make money by either staying small or going big, I go for volume each team I try and target to take £150 + a day for 5 hrs work, you only need a wheel to fall off to encounter problems.
Ian that’s exactly what I am saying, some houses will be easier than others, there is enough time to do the jobs, if they go over it’s down to them.
Phil
thats pretty much what i thought, when i sit down and work out how much money I could earn IF i wanted to do the work (and at the second i'm turning work away as i have as much as i want - sign that Autumn is here, i always get booked up until xmas, i dunno why) I do wonder how long it would take to earn the SAME amount by getting people to do the work for me.
By the time i've worked out the expenses i know about (and i bet i dont know the half of it...) it would be a long time before i could think about drawing the salary i'd like. Plus, this cleaning thing was only intended to be a stop-gap but i love my job so much i've carried on...expansion isnt for me, i like being this side of the broom handle and seeing all the questions and issues that people have about their staff makes me realise i just haven't got what it takes to make it 'work'.
I have often wonder who in their right minds is comfortable in using Molly Maids (to name one of several franchises) when all they sell themselves on is the fact that they can make someone money out of arranging cleaners for others. I'd much rather pay a small business to do the job than i would someone who has bought into a franchise. I know it sounds daft but i consider a local company to be making a profit from working hard to serve their community. I see a cleaning franchise as being run by someone who doesnt want to get their hands dirty and thinks they can make money from someones housework needs.
Molly Maids is targeted shamelessly at people who had high-powered jobs in corperate banking and the like, people who want to leave all that behind because -reading between the lines (lol)- they can't cope with it (i joke). It's not that i am against franchising, but i am against some of the cleaning ones where the proprioter does none of the 'graft' themselves. Look at Kleeneeze and Betterware - the franchise owners are out there doing all the work and making a profit from the money they make on the orders. My driving instructor was a BSM franchisee BUT he still did the lessons himself. I dont think i'd like to do business where the business owner only wants to be someone who 'runs their own business' for the sake of being able to say that's what they do...some of those MM testimonials used to say things like 'When deciding which franchise we wanted to buy into...', they make it sound like whether it was cleaning houses or putting lids on cans of beans (it's late and i'm tired, couldnt think of anything else lol) they would be up for it as its the 'running the business' bit they like, not what the actual business does.
Stephen
-
they would be up for it as its the 'running the business' bit they like, not what the actual business does.
Does it really matter what the business does?
The way I see it is that you can either do a lot of hard graft yourself and have a return financially that will never increase that much unless you work every hour under the sun, and could decrease significantly if you are ill or unable to work for whatever reason (be self employed), or you can build something that you either work in yourself alongside others, or organise the work for others to do and spend your time chasing more work for them to do, increasing the turnover and potential profit and building a residual value, that could no doubt continue earning you money if you were laid up (running a business).
If your running a business from an admin point of view then it doesn't matter what the product or service is as you will have very little to do with the actual production.
-
....yeah but Andy, thats my point...that would be ok if you were selling soemthing from your own premises but i wouldnt like the idea of people coming into my house to clean knowing that -as well as them not being too bothered about working as a cleaner- their boss only picked a cleaning business as the best way for he/she to earn a salary. In otherwords i'd be happier using a company that was run by someone was running the business BECAUSE they had an interest and understanding of cleaning.
Maybe i just have a peculiar slant on it :-\
Stephen
-
Stephen,
With your Anthea Turner aproach you have the ability to deliver what the customer wants.
You Anthea does not get out duster she explains whats she wants and leaves them to get on with it. You could build a team and through quality control acheive high standards.
Kim and angie more hands on they do put their hand down the loo
-
Ian
The Anthea Turner approach is to my own home and my own life - i helps cut down the time i spend doing housework.
When i go to ther people to clean then i am entirely hands-on - my job is to clean not to make suggestions as to how they organise their homes.........though sometimes i do struggle to keep my mouth shut ;D.....people do the strangest things.
Take care mister
Stephen