Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: ian richards on October 29, 2004, 10:36:00 am
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Hi Guy's.
I need some advice!
I am just about to put in a tender for a nursing home for a maintenance plan.
They have never had one before. Basically i got called in after a virus had swept through the biulding leaving all sorts of human particals, yuk!!
Anyway i have cleaned 9 of the 23 roomed building, also with dinning room lounge, and large staircase. I have sold the manager the idea of the plan. I got the initial job at a quote of £3 psm.
Now i have priced up the plan at the same rate, giving myself no extra for the inconvienience of having to go out on what could be a regular basis. Now bearing in mind that this would be at the cost of £2300 to them, my dillema is do i quote more for the plan and risk not getting the job, i have earn't £700 with the clean so far. Or do i quote the £2300 and guarantee £1600 but then could possibly cause myself a headache going to and from the home more often than i had anticipated .
Cheers
Ian
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I'd say stick to the price that they accepted. Work on a regular schedule with agreed dates for the following 12 months. Any emergency stain removals should be at a pre agreed price.
Limitations should be written and understood along with payment terms & conditions.
Hope this helps for a starter
BF Nicky
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Hi Guys
Ian I'm a little confussed a maintenance plan would be completed on a regular basis, reactive cleaning should be based on quick response and the charge that goes with it, If you are looking to go into home say 4-5 times per year and rotationally cleaning the carpets throughout then I would expect the charge to be slightly reduced, even more so if you can sell the client on equal month payments by direct debit, it works wonders for your cash flow and you are never waiting to be paid. Therefore the discount is easy to offer!!
Best regards Nick
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Hi guy's
This plan is based on the fact that they can call me out in an emergency, ie if there are any accidents with the people that are staying there! And if someone passes away then i go in and freshen up the room.
So i might not see them for weeks at a time, but then again i might get called out if they have another virus go through the home, causing accidents!!
Incidently i have not given them a price yet.
Ian.
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Hi
I would go on the maintenance program, so much done per month and any extra callouts are charged as extra.
Regards
Martin 8)
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Ian
What you are proposing is not a maintenance plan. You are being asked to offer a 24/7 emergency callout service. Rather than offering a discount as per a maintenance plan, an emergency callout service would probably require a premium charge.
When I was involved with nursing home maintenance a few years ago, it was agreed with clients that I would only clean the open area of residents rooms, but once a year moved all the furniture. Common areas were averaging about 4 months, dependant upon accidents. An appreciated extra I offered f.o.c. was a report noting damage, excessive wear or other problems after the big annual clean. It is advantageous to plan the large annual clean for Jan/Feb when you would otherwise be quiet.
Safe and happy cleaning :)
Ken