UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: CATMAN on October 28, 2004, 12:29:00 pm
Title: Charges-Ashbys
Post by: CATMAN on October 28, 2004, 12:29:00 pm
Please be aware of the following if you order from ASHBY's.
They say any order over a hundred pound is free deliverey yet not for the first time they have charged me £12.00, and by paying with a credit card they charge yet another £12.
I hope they read this board and I would like to see their reply. If its was an oversight then my own experiance todate is its a pretty consistant one, and do they wait for you to ring them up.
We all aim to please our customers, but what is their take on this?. Reading other posts on this board and my own experience it leaves alot to be desired.
I intend to check the small print on their website that relate to these charges, it they don't exist then I'm going to the trading standards.
Title: Re: Charges-Ashbys
Post by: woodman on October 28, 2004, 03:54:18 pm
A lot on here will take that on board catman.
I suggest you contact them and let them know you will be taking you business elsewhere from now on.
There is no way I will pay £24 mark up on any products just for the privilege of doing business with them.
Title: Re: Charges-Ashbys
Post by: Shaun_Ashmore on October 28, 2004, 05:37:21 pm
Clive Ware had problems last year with them regards a £2k machine and the delivery.
Shaun
Title: Re: Charges-Ashbys
Post by: mark_roberts on October 28, 2004, 07:54:17 pm
Congratulations.
You have now realised that 99% of carpet cleaning suppliers are only interested in making money and not after sales service.
This is from my own personel experience.
Mark
Title: Re: Charges-Ashbys
Post by: Len Gribble on October 28, 2004, 08:38:31 pm
Catman
Any chance of the facts first, your profile would help is that you could be that you are in Ireland and not UK main land Re £12 for credit card use you musts of spent £400.
Have to admit credit card charges should if not already be absorbed in the price; how every there must be a minimum, sadly some may tag it on as a bonus, how are we to know! But if advised of this extra charge, they must be on a good screw, sorry Derek.
I recently bought a replacement pond line it came to £208 inclusive not matter which way I paid.
Mark
Though I agree with you but it two-side coin I wonder haw many cc also fit this bill?
Len
Title: Re: Charges-Ashbys
Post by: Derek on October 28, 2004, 09:09:55 pm
Len
The context in which you used the word is totally acceptable
Cheers Derek
Title: Re: Charges-Ashbys
Post by: Len Gribble on October 28, 2004, 09:16:52 pm
Derek
Wrong Derek
Len
Title: Re: Charges-Ashbys
Post by: williamx on October 28, 2004, 09:29:14 pm
I brought a SteamMate at the Carpex show they charged me £12 for delivery >:( and over £15.00 for credit card charges >:
They also promised that the item was in stock and I would receive it for Wednesday. I never had this problem with other businesses I have had.
WELL IT WAS NOT IN STOCK WHICH COST ME THE JOB I HAD BOOKED IN FOR THURSDAY WHICH I NEEDED A HEATER FOR >:(
I WILL NOT BE DOING BUSINESS WITH THEM AGAIN NOR WILL I RECOMMEND THEM TO ANYBODY
Title: Re: Charges-Ashbys
Post by: cleanmac on October 28, 2004, 10:04:55 pm
Not all distributors are rogues,DF gives 5% discount on card payments at the time of order.
Are you reading this Mr Ashby?
Title: Re: Charges-Ashbys
Post by: Len Gribble on October 28, 2004, 10:31:18 pm
Cleanmac
Discount on card payment define what type of card payment, also confused at your statement time of order.
Len
Title: Re: Charges-Ashbys
Post by: ashplays on October 29, 2004, 06:50:03 am
be carefull what u say on here i had bad exp with a firm from cormwall once and slaged them off on a web site forum nearly got me self in lot trouble :o
Title: Re: Charges-Ashbys
Post by: strakercleaning on October 29, 2004, 07:41:48 am
Asbys have a great sales pitch and will contact you relentlessly if you show an interest in the product................SHAME it dissappears once you have bought the kit. :o
MY EXPERIENCE.MY OPINION.SO SUE ME
Title: Re: Charges-Ashbys
Post by: Ian Gourlay on October 29, 2004, 08:49:01 am
I find delivery charges and surcharges very confusing and makes me reluctantant to order anything,
If orders over £100 carriage free why are you charged carriage on steamate/ As most people have to have it sent why isnt the price including delivery.
Title: Re: Charges-Ashbys
Post by: dave401uk on October 29, 2004, 11:41:45 am
I also had bad vibes about ashbys,i made an approach to them about the "ninja" wheeley bin and they were on the phone 2/3 times a week, went and bought an altech machine, cant say i was treated to well although i did spend about 4k, it would seem that as cc we dont get the same level of service or respect, that we give/ show to our clients!!!!!!!
We are smaller,and we are better ;D
Dave
Title: Re: Charges-Ashbys
Post by: williamx on October 29, 2004, 02:27:13 pm
be carefull what u say on here i had bad exp with a firm from cormwall once and slaged them off on a web site forum nearly got me self in lot trouble :o
I suppose I have to pay more charges if I use my credit card
Title: Re: Charges-Ashbys
Post by: Ian Gourlay on October 29, 2004, 02:44:37 pm
I did here a supplier say that his organization had forgotten what business they are in and that they do need to loook at the service they give carpet cleaners.
I want transparencey. I see no reason why you should have to pay extra for credit card transactions.
Price list for parts and service charges for machines.
Carriage charges explained.
Full price list on Web Sites if products are advertised.
Title: Re: Charges-Ashbys
Post by: Big_Fish on October 29, 2004, 04:22:26 pm
A company can only charge a customer the fee that the company is being charged to use a credit card.
WilliamX was charged £15 in credit card fee's. I doubt if that was the percentage on the transaction.
We are in the process of using Streamline through Nat West. Credit cards are charged at between 2.7 and 2.9% and debit cards have a 45p charge.
Deposit refunds are charged at 70p for credit cards and 45p for debit.
We don't intend to pass this onto the customer, we will swallow it. It is a small price to pay for not having the risk of bouncy cheques or waiting 4 weeks for an invoice to be paid by cheque.
We deal with A&M Watford who's customer service and after sales is absolutely fantastic with no exceptions.
BF Nicky
Title: Re: Charges-Ashbys
Post by: Keith_Robertson on October 29, 2004, 08:57:12 pm
Hi everyone,
I have been interested in what has been said about Ashby's.
I have dealt with them for a number of years and have at last count seven of their extractors plus other pieces of kit. I have found them always to be pleasant to deal with and quite helpful if there has ever been a problem.
Derek Ashby is a gentleman and his sons and staff have always been a pleasure to deal with.
I am in Scotland but have no problems sending machines to them for servicing other than usual of carriers not coming when they say they will.
They are not a cut price organisation but who can be if they are to have the premises, staff and spares to carry out their service. They are quite entitled to set their trading terms particularly as they are quite upfront about it and from my side I am quite happy to use my switch when paying.
Nicky from Big_Fish makes a valid point when she mentioned bouncy cheques and waiting for 4 weeks for an invoice to be paid. I think Derek will tell you that is why he has decided not to offer credit.
Any company is quite right in absorbing credit card costs if they make that decision, however, it can be argued that is to the cost of everyone else who pays using another method because at the end of the day we must charge enough to achieve the financial and profitability targets each should set.
Nicky of Big_Fish - A little side note - Many JW's are carpet cleaners.
Regards,
Keith
Title: Re: Charges-Ashbys
Post by: rioclean on October 29, 2004, 09:07:23 pm
Hi guys
I have to agree with Keith what he said, I like and know them all down at Ashbys and they have helped me a lot. I worked with Derick on a couple of contracts and it was like a free training course.
Regards Dave
Title: Re: Charges-Ashbys
Post by: Alex on October 30, 2004, 02:07:37 am
I understand both side of the coin here - My dealings with Martin have been very good, however, I do feel Ashby's let their business slip with the after sales side and the sales of chemicals. I personally got the feeling it was "I've got your money now", however, I had that out with Martin and he told me he was sorry and he didn’t want to run the business that way; I still continue to buy from them as I like the products. I think if you as a business were charged 3.5% for accepting money then you have to pass that on regardless of the customer unless you add this on to everyone who buys from you. What needs to be sorted out here is the true facts of the matter, Catman if the small print explains you pay £12 for deliveries to Ireland then unfortunately that's your problem and not Ashby’s and also if the £12 extra represents the 3.5% again unfortunately that's your beef and not theirs. I would say that if it doesn’t then I’m totally behind you on this one and judging by the response I think this is something Ashby’s need to look in too.
Alex
Title: Re: Charges-Ashbys
Post by: CATMAN on October 30, 2004, 11:45:56 am
Firstly I don't live in Ireland. I am a full resident of England.
I have looked further into these charges on ASHbY's website.
They do say free deliverey over £100+Vat. If fact its quite well advertsised.
The credit card charge is not so ovious, its there when you download a PDF file of there catolague
My beef, as you say is this, I spend £500, I pay upfront, no discount, at no-time when I place the order I am made aware of these extras. If I quote on a carpet clean then decide to add extras say for diesal and the privalge of paying by cheque, the client will probably tell me to get stuffed as for a return clean....no chance.
If they sent out just 10 orders a day, all charged for £12, then it equates to £30,000pa of extra income. Bearing in mind when the cost of deliverey is all in on the cost of the purchase. Nice work if you can get it. Thats my beef.
Title: Re: Charges-Ashbys
Post by: Dynafoam on October 30, 2004, 12:16:24 pm
My experience of Ashbys over many years closely follow that of Keith.
To be fair, I normally visit their premises, so cannot comment on carriage charges. I feel that passing on credit card charges to those who use this method of payment to be entirely reasonable, indeed preferable to the overall cost being borne by all customers.
Their prices are not the lowest but I prefer to do business with trusted friends, and this is how I would describe the family.
One mans view.
Title: Re: Charges-Ashbys
Post by: Alex on October 30, 2004, 02:37:49 pm
Catman,
Listen I'm totally behind you on this as I stated, I'd be pretty ped if I were charged those figures, I was simply offering my opinion to both sides of the story.
Alex
Title: Re: Charges-Ashbys
Post by: Big_Fish on October 30, 2004, 03:19:01 pm
Hello Keith
I'm sure that there are JW cc's out there. I wasn't having a pop at them as people, just observing that my Christian fish seems to have stopped them knocking on my front door! :)
BF Nicky
Title: Re: Charges-Ashbys
Post by: Keith_Robertson on October 30, 2004, 07:56:35 pm
Hi Nicky,
Thanks for clarifying. I would be qite happy to knock on your door fish or not. Maybe that's because of my experience on trawlers 40 years ago. Roll with the waves and watch out for those that bite.
Regards and best wishes,
Keith
Title: Re: Charges-Ashbys
Post by: Len Gribble on October 30, 2004, 08:26:13 pm
Catman
I understand your frustration I’m the first to have ago, but only after I had spoken to whom ever first and did not get anywhere, did you?
By the way I hate any one taking my money, where’s the megaphone.
Keith & BF Nicky
Bit lost on the JW cc side but I do love the way people say Christian fish three cars cut me up today, back window the fish sign, very Christian more like the finger :( but the same applies to a national flag if you get my drift. ;D
Len
Title: Re: Charges-Ashbys
Post by: Dave Parry on October 30, 2004, 09:45:12 pm
I have experienced Ashbys carriage free offer on over £ 100 orders. I think that it only applies to chemicals and not to parts. I have had discussions with Cathy on this several times, when ordering. It is never volunteered, and has to be argued for. However my feeling is if its advertised (and it is on all their brochures) then they should send it carriage free. If not shop else where.
Title: Re: Charges-Ashbys
Post by: cleanmac on October 30, 2004, 11:26:27 pm
Len,
You place your order,then state how you wish to pay,give your creditcard details and presto 5% discount is yours.
If you elect to pay by cheque or use their 30 days credit facility,you will pay the full amount.
David
Title: Re: Charges-Ashbys
Post by: Len Gribble on October 31, 2004, 06:00:20 am
Dave
Thanks
Len
Title: Re: Charges-Ashbys
Post by: Shaun_Ashmore on October 31, 2004, 10:17:37 am
Ask Nick at Solutions, he has the most common sense way on credit card sales, remember that you are paying up front before you get the goods and not on 30 days terms that's got to be worth a discount!