Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Wrekin C S on August 23, 2007, 07:46:06 am

Title: If custies not home?
Post by: Wrekin C S on August 23, 2007, 07:46:06 am: Hi guys

First week out with WFP and my new business - What do you guys put through the door when custies not at home to say you have cleaned there windows? I did see a slip of some sort a while back but cant remember where now.

Thanks
Andy
Title: Re: If custies not home?
Post by: groundhog on August 23, 2007, 08:21:47 am: An addresed envelope with a bill saying that you have cleaned their windows, please pay x amount cheques payable to whoever ect, for my larger customers ie £50+ I put a stamp on the envelope as it means I get the cheque a bit quicker.
Title: Re: If custies not home?
Post by: SparklingWC on August 23, 2007, 08:25:23 am: we just use this card:
and fill in the blank spaces/tick boxes.
Title: Re: If custies not home?
Post by: groundhog on August 23, 2007, 08:26:55 am: I couldn't be bothered with collecting! why not leave an envelope?
Title: Re: If custies not home?
Post by: SparklingWC on August 23, 2007, 08:28:14 am: not sure, we've only just started really so we did the collecting thing and have just stuck to it.
most of our customers seem to be home when we clean them anyway so its ont usually a problem to need to collect - and we live local to all our work at the moment so its easy enough.
Title: Re: If custies not home?
Post by: Wrekin C S on August 23, 2007, 08:37:22 am: I like both of your ideas - anyone else do anything different?
Title: Re: If custies not home?
Post by: pylofm on August 23, 2007, 11:09:53 am: Leave a note in the letter box saying we cleaned to day, then they put the money straight into our bank account (most of the time ;))

Cheers
Dave.
Title: Re: If custies not home?
Post by: Russell Macdonald on August 23, 2007, 07:21:55 pm: Quote from: groundhog on August 23, 2007, 08:26:55 am
I couldn't be bothered with collecting! why not leave an envelope?

Hedgehog has said something sensible. :o

If they are not in i leave an addressed envelope with the 1st line of their address on the inside & what they owe, no stamp though & most send it in about a week.
Title: Re: If custies not home?
Post by: Paul Coleman on August 23, 2007, 07:27:09 pm: All I leave is a bill with my contact details and how to pay. I don't collect. I have started accepting more bill payments over the internet or via the customer's telephone banking if their bank offers that service.
Title: Re: If custies not home?
Post by: Feen on August 23, 2007, 07:38:03 pm: I leave a bill. Under £10 I say I'll collect next time. £10 and over I leave a SAE. I also phone some customers the evening before. They leave money with neighbours, under the pot etc etc. Most of mine seem to be in so phoning only takes 15-20 mins. I see this could be unpractical in bigger rounds. I hate going collecting. I see it as work time I'm not getting paid for >:(
Feen
Title: Re: If custies not home?
Post by: Nathanael Jones on August 24, 2007, 08:56:04 am: I've got a good one Andy. PM me your e-mail and I'll send it on to you.
Title: Re: If custies not home?
Post by: Wrekin C S on August 24, 2007, 12:39:28 pm: Nathan my email is: Brunt_7@hotmail.com

When you say PM can you send private messages on here? If so how?
Thanks.
Title: Re: If custies not home?
Post by: matt on August 24, 2007, 12:59:42 pm: i leave a slip of paper

it says

"YOUR WINDOWS WERE CLEANED TODAY"

sorry we missed you for payment, you can either pay online, send a cheque or we will catch you next time

PLEASE INCLUDE YOUR ADDRESS WHEN SENDING CHEQUE

Amount Due .............

please send to : MY ADDRESS

our letter heading at the bottom of the page with all my contact details on

i have a steady stream of cheques arrive most days, it saves me a stamp ( why should i pay )
Title: Re: If custies not home?
Post by: Wrekin C S on August 24, 2007, 01:03:12 pm: Pay online - I guess I need to setup a website of some sort then?
Title: Re: If custies not home?
Post by: Paul Coleman on August 24, 2007, 06:49:35 pm: Quote from: Wrekin Window Cleaning on August 24, 2007, 01:03:12 pm
Pay online - I guess I need to setup a website of some sort then?

No you don't. They may be able to set it up on their internet banking account if you give them your sort code and account number plus a payment reference number (I base mine on my customer's postcode).
Title: Re: If custies not home?
Post by: Nathanael Jones on August 24, 2007, 06:53:16 pm: Just sent it Andy,... and you're right,.. no PM's here!! I never noticed!! :)!
Title: Re: If custies not home?
Post by: windowwashers on August 26, 2007, 04:42:45 pm: Quote from: Wrekin Window Cleaning on August 24, 2007, 01:03:12 pm
Pay online - I guess I need to setup a website of some sort then?
give me a call on 01234 870 225 does not have to be expensive I can do that for you and any window cleaner, you also get a discount for being a cleanitup member ;D
Title: Re: If custies not home?
Post by: Russell Macdonald on August 26, 2007, 04:48:54 pm: Quote from: windowwashers on August 26, 2007, 04:42:45 pm
Quote from: Wrekin Window Cleaning on August 24, 2007, 01:03:12 pm
Pay online - I guess I need to setup a website of some sort then?
give me a call on 01234 870 225 does not have to be expensive I can do that for you and any window cleaner, you also get a discount for being a cleanitup member ;D

What's the charge per transaction mate?

Macc
Title: Re: If custies not home?
Post by: Ian Rochester on August 26, 2007, 04:57:07 pm: LIONHEART WINDOW CLEANING
Your windows have been cleaned today___/___/____
Balance Outstanding: £______:______
(Please pay within 7 days of cleaning)
Payment can be made by Cheques or via BACS transfer to: “LIONHEART CLEANING”
22 Hauxley Way, Amble, Northumberland, NE65 0QA.
BACS Payments to: Sort Code: XX-XX-XX Acct No: 12345678 Please write first line of your address on all correspondence
Any problems please call Ian on: 01665 713448

This is ours, I've posted it on here before, but there it is again.

We never do any collecting, you will find as your business grows, you will resent going out every night for a couple of hours to find people are still not in.

If people miss more than 2 payments they get sent a Statement of Account. Of those who are out, we have about 40% pay online, the rest send cheques.
Title: Re: If custies not home?
Post by: john meehan on August 26, 2007, 05:01:41 pm: hi nathaneal please email me your idea my email is johnmeehan10@btinternet.com thanks john
Title: Re: If custies not home?
Post by: Majestic on August 26, 2007, 05:28:13 pm: Nathanael

Quote
I've got a good one Andy. PM me your e-mail and I'll send it on to you.
Why cant you post it for others to see.

All new customers are told that I dont collect, if they want there windows cleaned they have a choice of the following options

Leave payment in a aranged place around the back of there property.
Paypal
Sae.
No collecting for me ,its unpaid work as far as I am concerned
Title: Re: If custies not home?
Post by: Nathanael Jones on August 26, 2007, 09:44:17 pm: Just sent it John. If only we could upload .doc files here!!! Mods take note!!! Can it be made possible???
Title: Re: If custies not home?
Post by: Majestic on August 26, 2007, 09:57:49 pm: There is a section for uploading documents

http://www.cleanitup.co.uk/smf/index.php?board=11.0

Quote
We've been asked on numerous occasions to provide an area for people to share documents.

Please feel feel to use this area to upload relevent images and pdf documents that others may use.

If you wish to upload any other type of document (a Microsoft Word document for example) please email it to admin@cleanitup.co.uk where it will be converted to pdf for others to use.
Title: Re: If custies not home?
Post by: Nathanael Jones on August 27, 2007, 08:51:02 am: But only .jpg .gif and .pdf files are allowed? No word or excel files?
Title: Re: If custies not home?
Post by: SparklingWC on August 27, 2007, 08:52:55 am: why not just print screen it and save it as an image file and upload it for us to see.
Title: Re: If custies not home?
Post by: Paul Coleman on August 27, 2007, 08:59:05 am: Quote from: Nathanael Jones on August 26, 2007, 09:44:17 pm
Just sent it John. If only we could upload .doc files here!!! Mods take note!!! Can it be made possible???

.Doc files can contain macro viruses so I imagine that is why they are not allowed. In fact, I have my computer set up to open .doc files with Wordpad rather than Word in order to avoid the risk. Not everyone will be aware of the risk though. It is quite easy to set up a bit of web space, upload a file to it, and post the link here though.
Title: Re: If custies not home?
Post by: Majestic on August 27, 2007, 02:32:28 pm: Quote
[If you wish to upload any other type of document (a Microsoft Word document for example) please email it to admin@cleanitup.co.uk where it will be converted to pdf for others to use./quote]
Title: Re: If custies not home?
Post by: Nathanael Jones on August 27, 2007, 03:04:47 pm: I understand that John,.. but a PDF is much harder for someone else to edit/change to suit their needs, so I like to stick with the original Microsoft office file type. I'll stick with e-mailing for now!
Title: Re: If custies not home?
Post by: Chris Cottrell on August 27, 2007, 08:23:43 pm: Hows this , it does the job for me