Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: AuRavelling79 on August 09, 2007, 09:52:56 pm
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Do you find that certain types of customers are a pain?
For example:-
BMW owners?
Dog owners?
Gate lockers?
People from a certain background/family make up?
Elderly?
Chatterboxes?
People who start off fine then cancel after two cleans ...
Etc etc
Is there a common theme to look out for in new customers?
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ALL OF THEM!!!!!!!!! ;D
Ive had a few this week!
I try not to let them get to me.
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Main problem is people.
I get on fine without most of them
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without staff and customers business would be a doddle!!!!
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I got a new customer today. I told her i'd give her a knock in 5 minutes. So about er 5 minutes later i knock at number 80 like she says......................No bloody answer...........Go figure ???
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Malc, that's my whole round!
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email me Ian ;D ;D ;D
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Customers who stand there and watch there dog hump your leg(http://i84.photobucket.com/albums/k23/jeffo_01/rollfunny.gif)
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Oh yes.
The one's who won't leave their gate unlocked for you because of burglars.
How the flip do they think we get to the back garden ;D and if we can, so can they.
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Customers who stand there and watch there dog hump your leg(http://i84.photobucket.com/albums/k23/jeffo_01/rollfunny.gif)
I bet you enjoyed it! ;D Dont be shy ;)
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The ones who only ever ask how much they owe when they know it's more than 1 month >:(
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Customers who stand there and watch there dog hump your leg(http://i84.photobucket.com/albums/k23/jeffo_01/rollfunny.gif)
I bet you enjoyed it! ;D Dont be shy ;)
'O' Yes ;D I just wish the customer wasn't there? (http://i84.photobucket.com/albums/k23/jeffo_01/rollfunny.gif)
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ones who say u only come last week n its been 3 or dont do my windows these ablack cloud comming over .or after 8 yrs doing windows they say how much is it now . theirs always 1
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The ones who send a cheque with no name on the back of it,like they're your only bloody customer :'(
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the ones who ask you to come on a saturday >:(
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Tenants who do a moonlight flick without paying
&
the 'weather customers' ("not today because it might rain"- they get dumped on the spot as they're too much hassle!)
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Hi,
Like today a new customer asked me to do the fronts,anit' been cleaned for a while,,,,
gave a new price....she wanted done for fifty pence cheaper on the price I've quoted....
Well I just walked away...felt good not to give in :)
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Late payers >:(
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The ones who never answer the door because they have no money and you know they are in, I would prefer that they open the door and be honest. ???
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Customers who come out with a cup of tea to talk, and drink the tea infront of you without offering you any.
and ones who wait till you're finishe dbefore offering you a drink or to come talk to you - got stuck talking to an old lady for half an hour the other day after spending 20 minutes cleaninger her windows - couldnt get away cos she always had something more to say and didnt give us a chance to talk.
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Customers who come out with a cup of tea to talk, and drink the tea infront of you without offering you any.
and ones who wait till you're finishe dbefore offering you a drink or to come talk to you - got stuck talking to an old lady for half an hour the other day after spending 20 minutes cleaninger her windows - couldnt get away cos she always had something more to say and didnt give us a chance to talk.
I've one like this - yakety yak yak yak yak yak - last time, after 5 mins I said "Ooh! Is that my phone in the van, gotta go - see ya!"
Works and doesn't hurt their feelings. ;)
I don't know if I should add this but I've actually found that about half a dozen of my customers from a certain ethnic background (no races/nationalities mentioned, no pack drill!) are real pains in that they don't pay on time and often try to get lower prices. Maybe they're used to haggling in market places? ;D
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Customers who come out with a cup of tea to talk, and drink the tea infront of you without offering you any.
and ones who wait till you're finishe dbefore offering you a drink or to come talk to you - got stuck talking to an old lady for half an hour the other day after spending 20 minutes cleaninger her windows - couldnt get away cos she always had something more to say and didnt give us a chance to talk.
I've one like this - yakety yak yak yak yak yak - last time, after 5 mins I said "Ooh! Is that my phone in the van, gotta go - see ya!"
Works and doesn't hurt their feelings. ;)
I don't know if I should add this but I've actually found that about half a dozen of my customers from a certain ethnic background (no races/nationalities mentioned, no pack drill!) are real pains in that they don't pay on time and often try to get lower prices. Maybe they're used to haggling in market places? ;D
It sounds like you are talking about indians and pakistanis.... ;D ;D ;D
It's just their way. But however they appear to us, they are much more hardcore when dealing with themselves. Bless!! ;D
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I hate customers who want you to clean on a certain day luckily they a now all gone.
Also the one's who want a ring the night before luckily they are all now gone.
The rest are ok but some are a pain in the arse in the nice weather think you have all day to chat to them in the garden.
Roll on the winter when they stay inside
Paul
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The ones who never answer the door because they have no money and you know they are in, I would prefer that they open the door and be honest. ???
That has to be in the top ten! Or the new customer who puts house on the market after the first clean!
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Youve been there too.have ya??? If i had a penny everytime that happened. That's gotta nark me more than anything >:(