Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: DanielWelford on August 05, 2007, 04:19:12 pm

Title: CUSTOMER REFERALS
Post by: DanielWelford on August 05, 2007, 04:19:12 pm

I get my fair share of referals, but know that I would get more if I was more proactive. Anyone got any templates/letters they use that they would be willing to share.

Many thanks

Dan

Title: Re: CUSTOMER REFERALS
Post by: Joe H on August 05, 2007, 04:28:20 pm

I would be interested in that as well.

Can anyone help us??

Title: Re: CUSTOMER REFERALS
Post by: lands on August 05, 2007, 07:21:28 pm

Might sound daft saying but................................. just ask.

If you know you have done a good job and custy is pleased then raise the question yourself. You will at the very least have put it in the custys mind.

Pete

Title: Re: CUSTOMER REFERALS
Post by: John Kelly on August 05, 2007, 09:10:17 pm

Print some vouchers off on your computer. Space for name and address. Everytime you do a job fill the details in on the vouchers for that customer then hand them to them, 5-10, at the end of the job. Tell them that for every 3rd voucher you recieve back they'll get £20.
I did this for 2 years and it cost me £200. It amazing how many 1's and 2's you get back which cost you nothing.
Lots of customers say, "thats a fantastic job, I'll pass your name on to my friend and family" they never do but offering them an incentive then a lot will.