Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: maxcarpets on July 02, 2007, 08:14:20 am

Title: referral requests
Post by: maxcarpets on July 02, 2007, 08:14:20 am

Hi guys

Anyone got a good referral request form that actually works? if yes please could I have a look? a bit cheeky, sorry.

Cheers

Justin

Title: Re: referral requests
Post by: ianharper on July 02, 2007, 01:58:27 pm

Hi Justin

Just uploaded a page from my intro folder regading referrals for you.

http://cleanersnetwork.wordpress.com/

Respect

Ian Harper

Title: Re: referral requests
Post by: maxcarpets on July 02, 2007, 08:23:23 pm

Thanks Ian, anyone else have any more good ideas?

Title: Re: referral requests
Post by: Paul_Ashworth on July 02, 2007, 10:00:40 pm

Just do the Best job you can, show customer what the ends results are going to be like so there's no come backand they will come, they do take time tho.

Title: Re: referral requests
Post by: Neil Grainger on July 03, 2007, 08:35:50 am

Justin

Im finding that refferals are starting to happen now but only just and I am in Year 4.

Most People in our area dont mix with Neighbours and dont talk about the things they have done because most of them work all day and sleep and drink at night.

I find that when you do get a person that passes on your name they will pass it on to lots of people.

Title: Re: referral requests
Post by: maxcarpets on July 03, 2007, 01:32:26 pm

Hi Neil,

I get plenty of referrals but I've never asked for them so I thought I would try the referral request scheme, I've avoided it as I felt it was a bit cheeky to ask customers for their friends details but after reading a few posts I thought if you cant beat em, join em!

Title: Re: referral requests
Post by: Macarthur on July 03, 2007, 09:24:53 pm

Most of my work just lately is coming from referals, I always give out plenty of business cards to each new customer. 
I have a friendly aproach, always look after each customer, make sure they are happy with the work carried out, and most of all take the time to talk to them and get to know them.
I feel the more they like you, the more they are likely to recommend you to others.

Nigel.

Title: Re: referral requests
Post by: maxcarpets on July 04, 2007, 07:17:42 am

So I'm not the only one who isnt using this method then? I thought I was.

Cheers

Justin

Title: Re: referral requests
Post by: carpetguy on July 04, 2007, 07:41:07 am

Macarthur



Spot on..............assuming , of course, you are doing a good job.

rob

Title: Re: referral requests
Post by: Mike Osbourne on July 04, 2007, 07:46:38 am

The elephant in the room is REJECTION.

Title: Re: referral requests
Post by: Macarthur on July 04, 2007, 08:56:04 am

Always do my best Rob, and customers usually tell me how delighted they are with results on almost all occasions.
Sometimes get the odd one though (usually trashed) as Im sure many on here will agree that no matter what you use does not look alot different afterwards and you soon know when customer is not happy.

Nigel.