Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Mike Roper on June 22, 2007, 09:14:06 pm
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Someone mentioned the Eclipse no longer being sold , so I wondered , say a company imported a souper douper machine which didnt exactly go as expected, how long would they continue to supply the back up needed for the people that had bought the machine?
Mike
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I would imagine they will have a legal obligation to honour the warranty and after that who cares most good suppliers and engineers will supply pumps, vacs and service the machines. At the end of the day the machines are generally all the same vacs & pumps.
John
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It's always worth looking into the after sales service of a supplier before investing in their machinery.
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I've had my 'words' with Nick in the past but I would virtually guarantee that if you want or need parts or repairs he would go through hell and high water to get them for you, when it comes to things like this he does take that bit very seriously as he would look at it as a slur on his image, one thing you do get from solutions is good service.
Shaun
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Which is why its important to buy from a long standing distibutor with a good following. There are but a few.
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I concur
Shaun
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Thats where a family firm like ASHBYS and the ninja are worth looking at.
Cheers Tony
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Ashbys appear to be directing their marketing at Poles.................so, are you sure you want to support someone, who is seeking to build business from your biggest threat!
As far as selling a product, for a short time, then lumping on to the next deal and always looking for the next, suggests, poor research, by the seller.
The retailers of products, in a service sector, like c/c are, or should be exploiting the follow up market, so that.................when you purchase a machine, you are sold a concept, which requires you to use a particular product, to get the best results!!!!!!!!!!!!!!!
Failure to get the "follow on" market, means you need to sell an awfull lot of machines and there is a very limited market for c/c machines.
In theory, companies like Tex'm, or Dry F'n sell machines..............BUT, they continue to sell products / consummables for ever after, so they will continue to sell the same machine. SIMPLE REALLY.
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To deep for me what i was saying is they build the machines so you know that you can get a back up service. What has this got to do with Poles JUST TALKING ABOUT MACHINES AND SERVICE.
Cheers Tony
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Importing a " best seller" from the U S is not quite the same as " building "it.
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I have always felt suppliers like to find new starters who want to be self employed that is their business.
I also think they know many fall buy the way side.
With chemicals lasting a long time little repeat busines and unless you are local you drift elsewhere.
Alltec have a good idea with their range of courses meaning for some regular trips and repeats.
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Hi Carpet Guy i thought they only bought thr mouldings in from the states or thats what they told me and when i visited they showed me round the workshops and i saw them been built.
Cheers Tony
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Hey carpetguy -
'Ashbys appear to be directing their marketing at Poles.................so, are you sure you want to support someone, who is seeking to build business from your biggest threat!'
:o
Jade Goodie will love you!...
Who should we avoid shopping with next? Anyone who isn't 6ft, blue eyed and Aryan!
This is offensive, racist and also happens to be a load of non-sense.
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Gentlemen;
After reading a few of the comments above, I thought it my duty to say a few words myself on this subject.
Shawn had stated: ....."if you want or need parts or repairs he would go through hell and high water to get them for you,........"
Well, I can tell you that after having worked with Nick from this side of the pond, (and his many, many satisfied customer btw) that , that statement IS VERY TRUE. He has spent many hours on the phone conversing back and forth trying to "help" solve machine situations (not only the ones he sells!!!, btw) for others that is really not his problem in the first place.
I do not believe that the unlying message in the above threads should convey to those who are newbies or do not have the experience of sorting through good information or not, that ALL IMPORTED MACHINES that hit the shores of the GREAT UK, are suspect to bad back up support.
In fact, to the contrary with those who have had the experience with our company--as an example, not a sales pitch(!)--or myself from this distance. Wether it has been in the UK, Ireland, Russia, UAE, other parts of the middle east, and Eastern Europe, period. There has been some "remarkable" things that have been done for customers as "back-up" , even years later in an effort to keep that particular System up-graded for the user.
In conclusion, I my main and only objective here was to clear the smoke from the pathway so as to allow ALL OF US in this great Industry to keep moving forward in an honest and positive way that will benefit your success!
Thanks for reading;
Ed Valentine
cross-american corp.
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With the internet etc I wonder if US or French manufacturers actually need UK representation.
What is need is a good manual spare parts and the strong advise to use a local electical repair company to install them