Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Jason Atwell on May 18, 2007, 02:03:06 pm
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Iv been cleaning my local Boots the chemist since the start of the year,
C A P S rang me up and asked me to do it, saying how great they are, and what good payers they are etc, :) http://www.windowcleaning-platformhire.com/index.htm
well it took me 3 months to get paid, after numerous phonecalls and broken promises, they even said they sent it to my next door neighbour as a mistake?? :(
They said it will be fine now as they have been changing systems and some other b o l l o c k s.
So i posted my invoice 2 and a half weeks ago, recorded delivery, and now nothing, no reply to my emails, so have been calling today and they are now not answering 'their 24 hour phone'. >:(
Well im fed up with them, but i like doing the job, its the first shop i got, ands its only at the bottom of my street,
Do you think i should approach the shop manager, tell them the problems i have now been having for four months and see if we could just work it between our selves??
Plus they lost their last window cleaner for messing him around for payment!
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Talk to the manager, he will not be pleased a supplier is being messed around unless he is the messing around sort as well!
This would be my course of action because if you warn him in advance you are not getting paid and stop doing the windows he may be able to talk to the out-sourcer of the work at his head office.
Failing that take them to the small claims court.
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I am having a similar sort of problem with servicemaster
send an invoice then wait for 3 months to get paid then get paid for 3 invoices in one
again they say this is all down to them moving premises
do they move every month!!! >:(
they are on their last black mark then some other fool can deal with it
keep it simple no stress
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Hi all. I used to be a servicemaster franchisee and each office is owned and operated by an owner, please dont be put off because of one bad apple, many of the franchise owners are great guys.
Regards Mal
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Sorry didnt mean to cause offence with my last post it comes over in the wrong way
this is a new owner i am dealing with
the last operator was excellent always paid on time hopefully now i have phoned and had a word things might be better
once again my apologies if i caused offence :-[
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They lost there last window cleaner because of bad paying( and he was a very good one, if I say so myself ) , you would of thought that they would not want to lose another . Sack them
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They lost there last window cleaner because of bad paying( and he was a very good one, if I say so myself ) , you would of thought that they would not want to lose another . Sack them
John, i know, and seeing as now they have an even better window cleaner, they must be really stupid! :o ;D
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I must say that I have absolutely no problems with Caps Ltd at all, I do my work invoice them monthly and they pay very promptly 2 weeks later I might add
Never had any problem getting hold of them either
Chris
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Jase
Went to Bolton , and he was out , had gone to there head office for a meeting
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When I used to do work for them at first they paid quickly. Then it started getting latter in the end I used to wait 3 months . So I stopped doing work for them
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There's no point cleaning a place you really enjoy or is a really good earner on paper IF they don't like paying. We go to work to earn money is the bottom line. If the job/account is a bad payer, DROP THEM, no hessitation or spend a lot of time, hassle & stress trying to chase debts.
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At he bottom of your invoice type something along the lines of. Please make payment within 2 weeks. If payment is not received within 4 weeks then the outstanding balance is subject to *% interest charge.
I think by law that you can charge on debts about 8% above the base interest rate.
Simon.
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I do work for them and they seem fine with me 2 weeks max on invoices. Does any body know why they lost the Sommerfields contract?????
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I do work for them and they seem fine with me 2 weeks max on invoices. Does any body know why they lost the Sommerfields contract?????
I didnt know they had the somerfield contract, I have one near me, I'm wondering who's doing it now
Chris
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Personaly, sub-contracting I won't touch with a barge pole :o ???
The only experiences I've had were I was treated like s**t. But then I'm not a commercial window cleaner ::)
David
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Jason
Send off a letter to Boots head office explaining that their contractor (CAPS) does not pay its bills on time, explain that the other window cleaner left because of non payment of invoices, explain that you know of further cases this has happened too. Explain that CAPS are saying that Boots shop windows are pristine since they took over the contract, ask them what their windows are going to look like when there is no window cleaner cleaning them.
With CAPS just get a county court judgment and send the bailiffs in to their head office to remove goods, like the chairman's desk and chair.
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Jason
Send off a letter to Boots head office explaining that their contractor (CAPS) does not pay its bills on time, explain that the other window cleaner left because of non payment of invoices, explain that you know of further cases this has happened too. Explain that CAPS are saying that Boots shop windows are pristine since they took over the contract, ask them what their windows are going to look like when there is no window cleaner cleaning them.
With CAPS just get a county court judgment and send the bailiffs in to their head office to remove goods, like the chairman's desk and chair.
Fwiw I think this is not the way to go If you have issues with one of your customers (because in this situ Caps ltd are one of your customers) you should pursue the matter with them and only them, you wouldn't go to Mrs Jones at No11 demanding payment because Mr Bloggs at No13 has not paid his bill would you
You do have a right to payment within 30 days from the month ending after the date of the invoice under the "late payment legislation"
http://www.opsi.gov.uk/ACTS/acts1998/19980020.htm
Chris
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Its quite simple really, you do the work they pay you . If you are having trouble getting paid stop doing it ( I did ) .If it was a domestic customer you would sack them. You have contacted them about it and they have not got back to you , that should tell you something about them .Remember why they lost there last very professional window cleaner.
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ALways be polite and professional in your comms with contractors. Never make threats. Instead, focus on moving things forward. Send a letter to them explaining your issues. Give a reasonable time to reply, say 14 days from the date of the letter. Explain that you value your relationship with them and wish to find a resolution.
If you don't get the desired response, then speak to the local management and perhaps show them a copy of the letter. The local manager can see that you are a professional and that you have taken all reasonable steps.
they will NOT be happy with the contractor as they will more than likely have already paid him for the work. They have the power to withhold payment from the contractor until the issue is resolved.
We had cause to do this a few years back when we were doing some subcontracted stuff. We got our money within a week. ALso, our professional approach led to us later being offered to take over the entire contract for Scotland!
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Jason
Send off a letter to Boots head office explaining that their contractor (CAPS) does not pay its bills on time, explain that the other window cleaner left because of non payment of invoices, explain that you know of further cases this has happened too. Explain that CAPS are saying that Boots shop windows are pristine since they took over the contract, ask them what their windows are going to look like when there is no window cleaner cleaning them.
With CAPS just get a county court judgment and send the bailiffs in to their head office to remove goods, like the chairman's desk and chair.
Fwiw I think this is not the way to go If you have issues with one of your customers (because in this situ Caps ltd are one of your customers) you should pursue the matter with them and only them, you wouldn't go to Mrs Jones at No11 demanding payment because Mr Bloggs at No13 has not paid his bill would you
You do have a right to payment within 30 days from the month ending after the date of the invoice under the "late payment legislation"
http://www.opsi.gov.uk/ACTS/acts1998/19980020.htm
Chris
Chris
I think that Boots do have a morale responsability, that workers who are working on behalf of Boots, should be paid on time.
On CAPS website they state that they are offering Boots an excellent service, how can this be the case if they don't pay their sub contractors.