Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: simon knight on April 07, 2007, 07:44:07 pm

Title: How Fussy are your customers?
Post by: simon knight on April 07, 2007, 07:44:07 pm: Had a right so-and-so today: A first-time customer for me:

Not a big or hard house to clean, a 3 bed semi, in and out. 1 hr and I'm done and think I've done a reasonable job considering the sun at the front is drying the gear almost as fast as I can blade off!

C: You seem to have missed a bit.
Me: Oh sorry love show me and I'll go over it again.
C: It's the Velux. (They are on the front where the sun is beating down).

I have a look and for the life of me can't see anything too drastic. She's standing behind me and says: "That top left hand corner...it doesn't look clean."

What's happened is where I've bladed/detailed the top bit is almost unreachable without a small pair of steps so I've used my extention pole and of course it's never quite so good.

What gets me though is that this is in the attic and the room is used as a junk room....!!!

damn ME do people really think their £15 gets their tatty old windows looking like they've just been installed?
Title: Re: How Fussy are your customers?
Post by: NWH on April 07, 2007, 08:01:22 pm: I do hope your not saying you done that job for £15.
Title: Re: How Fussy are your customers?
Post by: simon knight on April 07, 2007, 08:03:57 pm: Afraid so...me and my pricing ??? I'll ge it right one day 8)
Title: Re: How Fussy are your customers?
Post by: NWH on April 07, 2007, 08:13:37 pm: £15 for a house inside and outside!your havin a laugh mate.I do shops with 4 panes of glass and charge more than that,for a 3 bed house anywhere near where you live you`ve gotta be charging £40-£50 without a conservatory,your go out of business if your not careful.
Title: Re: How Fussy are your customers?
Post by: Davew on April 07, 2007, 08:15:00 pm: Heard a snotty woman complaining about how much window cleaners earn the other day. She works in a supermarket at £6 an hour so obviously £15 an hour sounds extortionate to the uneducated. Does she stop work when the weathers bad? Does she run a van? Does she have to drive from job to job etc etc. Oh and to end it all she said she had a "proper" window cleaner (i'm wfp)
Title: Re: How Fussy are your customers?
Post by: Russell Macdonald on April 07, 2007, 08:15:18 pm: Dump her mate, if she has started already she will only get worse plus far too cheap.

Macc
Title: Re: How Fussy are your customers?
Post by: Paul Coleman on April 08, 2007, 12:35:51 am: Quote from: Macc on April 07, 2007, 08:15:18 pm
Dump her mate, if she has started already she will only get worse plus far too cheap.

Macc

Absolutely!!
A customer like that will just be a pain in the rear for evermore. I see the job was in SW London. I live well outside London but I would price a lot higher than that. Maybe £15 outside only but even that could be a little low depending on the layout.
Title: Re: How Fussy are your customers?
Post by: captain lard on April 08, 2007, 12:46:28 am: For what it is worth Simon my pricing is hopeless mate so keep trying and get a bit more adventurous too price wise.