Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: bennymon on April 01, 2007, 03:25:16 pm
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paul can you please phone me
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asap
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:'(
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please
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why don't you phone him?
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He has phoned him, but no reply? ???
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go on give me a call
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Obvious he is some one to stay clear of as this is not the first time ::).
May be the same lame excuss he is on holiday ???
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Or the fact that he has still to replace or refund the £600 of cancellations from months ago?
Am sure there is a perfectly reasonable reason why Paul has not been in touch?
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Maybe he is on holiday ! if you look at his stats he has,nt been on since March 23rd, give the guy a chance :-\
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Like I said, am sure he has a good reason, but to be fair this has been ongoing for months not weeks?
I am not going to get drawn into this posting, but also believe that this forum is used for promotion by companies and should also be used when ALL other methods of contact have been exhausted?
So why am I involved some of you may ask? Only reason is we clean the work for bennymon so I know first hand what has been happening and have been out there to clean some of these cancellations and people who knew nothing about having their windows cleaned?
I also once tried to use Paul, but for some reason it never happened, but thats another story!
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Who's Paul Bass???? Is he someone to avoid then??
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I wouldn't say he is to be avoided. Some people on here he has done a great job for, just for some he hasn't! Just be careful!
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bennymon please give me a ring or email me you number.
regards steve.
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sorry mate meant to say ive emailed you my number.
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I have contacted Del (Bennymon) and the matter will be resolved, and yes i have been away a lot recently, And steve from cleanintime, you have a nerve to put your oar in, when you did'nt pay for £750 per month of work (£1,500)
And yes i am still waiting for that debt to be cleared as well!
Trevor, we came to see you, we were led to beleive the contract was domestic and commercial, we had the meeting and found out it was really just commercial, you originally told us it would be houses of £20 and over which we were fine with, you then upped the minimum at the meeting to £30 minimum, myself and Karen could have detached away if we had found someone else to replace us, however we could'nt, 'Doorknockers' as of today are still not able to do commercial only contracts as i think most people are aware, it is a much harder sale.
Also i would like to spend more time on this site, but am very busy at present
Paul
P.S. will be in Jersey this week building a round out there
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YES GUYS AVOID PAUL BASS LIKE THE PLAGUE!
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why get people running around building a round for you when it is just as easy on your own!
they only knock doors like you have to and you pay them for the privilege, just doesnt make sense to me
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Interesting reply Paul?
1) We met having already told you what I was looking for and that the requirement was commercial and domestic customers with a value of £20. £30 was never mentioned as there are very few areas where you could command this figure. I have also checked back in my notes from our meeting and £20 was the figure!!!!!
2) You went off from our meeting, canvassed an area up near the superstore and contacted me stating how you had had a very positive response, several buildings were interested and that you already had a commercial outlet wanting their cladding/guttering cleaning and that you would forward the details. Which you never sent to me??
3) I constantly chased you asking when you would be back in this area. You said you would look to recruit someone and as soon as this was done we would be up and running. You NEVER placed one advert in any of the publications I told you would be good for recruiting staff?? So how were they to be recruited?
4) If I rang you once or emailed you once I must have done this at least 10 times!! Which you never responded too??
5) I have worked closely with Bennymon, I contract all his work. If you want to get public with your pricing policy and consistency with houses then I am more than happy to do so, there will only be one person walking away with egg on his face!
6) I have emailed you, sent you copies of the 3 sheets worth of cancellations and so has bennymon, you contacted him once and never got back to him and the last time bennymon contacted you, a person took the message and you never replied??
The fact is Paul, you owe bennymon a lot of money for customers who cancelled, didn't know anything about having their windows cleaned or were just 1 off cleans. He has respectfully requested this to be settled for several months now! If you go back on the history on this site you can see for yourself the last time you promised to sort this and still haven't!
I am not on here to slate you, I have simply stated FACTS! Like I said, I prefer not to get involved but if you want to put this out to the jury then lets do so! I personally would sort out the situation you have with bennymon as a priority??
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Hi, last year I had £1500 of work from Paul (£3000) paid, lost about £300 -£400 of it after 1-2 cleans which seemed quite high.
Customers do lie, as I'm sure we all know also if I was working for Paul and someone said they wanted a one-off I'd be tempted to say ity was a bona-fide customer (Sometimes they can be turned).
He did replace the work after about 2 months again lost bits of that.
Since then I think he has changed his replacing customers rule a bit.
If anyone out there wants to use canvassers then from a personal point, I would advertise locally for some people to doorknock. Pay them by results and only pay them half what the house is worth.
Thats my aim as soon as I move in the next few weeks.
Hope to spend £2k instead of £8k with doorknockers.
I don't begrudge the money paid but with hindsight that is what I would have done.
Theres no worse feeling than paying £20 -£30 for a customer to cancel after the second clean.
I'm not knocking Doorknockers I feel they did a good service for me.
IF money is tight either doorknock yourself, or pay people to go with you or advertise for people to do it for you.
Darren
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paul /you should sort this out as this feedback is going to ruin you .
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the thing with feedback is that only the unhappy make a noise
i expect paul ( doorknockers ) has loads and loads of happy customers, yet it only takes a small number to shout about rip-off etc etc
here is a prime example, my local swimming pool where i take my daughter to swim ( and lessons ) she is trying for 25 M now and has only just turned 4, anyways enough of my proud parent talk ;)
this pool is in a really nice area and even though its council run, its a nice pool
ayways, as i was waiting to go and swim 1 day, i noticed the " monthly quality chart" it had all " :( faces and VERY UNHAPPY next to all the headings
i was a little shocked, so i asked the manager who i know fairly well, afterall ive been going twice a week for allmost 4 years now
he explained, they had 4 " customer questionaire cards" filled in last month, thats how they come up with the chart
so just because we have a small number of unhappy customers, doesnt mean that paul does a bad job
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Fair comment Matt, but i don't see many satisfied comments being posted.
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The round he is building in Jersey is his second visit so there must be a happy customer over there.
Peter
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This is why in the end i chose not to use them.
I would have been happy to use a round builder but i didn't want to pay the full 2x payment in cash when given the list. I would have been happy with 50% on handover & balance when 1st clean completed. But handing over the lot leaves me with nothing to play with.
He reason was he might not get paid, my reason was there will be cancellations.
A contract can be drawn up to protect both sides.
Macc
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If you want a round building i personally think its best to knock and build yourself, potential customers like to meet and know who is going to clean their windows. If you show them politeness and professionalism and a bit of chat you have got more chance of getting the job than a canvasser they will not see again
my opinion only
regards
Brett
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Hi Matt,
Yes your right it is about what cards are returned what determin the happy or sad faces.
The thing is, its all well and good hearing about all the success stories but it is also worth knowing how any not so good stories pan out and how any problems are or are not rectified?
The postings speak for themselves.
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I have used Paul Bass many times,
I have no complaints in any way, easy to contact, lets you know how hes going and works with you on all aspects, you can even go with him to see (if you wanted to).
you set the prices unlike others i have dealt with in the past I mention no names, you get exactly what you ask for and to me that is a very very big plus point.
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So why all the big up to Paul Bass and Doorknockers WW?
why don't you enlighten us? I'm intrigued as to know why.
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No big up really to be honest with you, he seemed a nice guy and done what he said he would that why I said what I did, I see he has got slated on here loads, not sure if thats gen people doing it or other companies trying to destroy his business, I guess the more im on here I will find this out.
there are a couple of companies I have used in the past but paul worked well for me, I have spoke to others since then and i am impressed with them from what they said to me on the phone so i guess more and more people will start doing the same thing, I know of 4 companies that do it now 2 of which I think are good, 1 is very expensive and the other i know nothing about at all so cant comment on them
Paul and WCR I would recommend as both no what they are talking about, WCR is better for commercial work from what I have listened to when speaking with them.
Hope that answers your question
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So why all the big up to Paul Bass and Doorknockers WW?
why don't you enlighten us? I'm intrigued as to know why.
Maybe window washers is Paul Bass, both from the same area, and both that sell rounds??
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Nice and Clean, that is a bit far fetched.
I have spoke to both seem very different to me.
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Just all seems a little fishy to me!! Maybe they are all (Doorknockers, WCR and WW) are working together? I have a far fetched mind, sorry!!
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So why all the big up to Paul Bass and Doorknockers WW?
why don't you enlighten us? I'm intrigued as to know why.
Maybe window washers is Paul Bass, both from the same area, and both that sell rounds??
1, I dont really sell rounds (sold one this morning as it is to far from me thats all and have been cleaning it for 6 years)
2, My name is Ian Wicks and not paul bass if you took the time to read my website you would already know this before making a comment.
I live in Barford in bedford, Paul is some where in cambridge as far as I know.
I have rounds in Cambridge, Bedford, st. neots, Eaton socon, Little paxton wootton and kempston all of them trad at the moment (that still does not make me paul bass does it?
RIGHT HOPE THAT CLEARED THAT UP that my name is not paul it is Ian, I am not a door knocker and I am not WCR, you do have a far fetched mind lol CALL ME IF YOU LIKE 01234 870 225
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Mmmmmm, ok, as i say far fetched mind!!
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lol
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I am guessing Paul must be like marmite you either love him or hate him.
Either way he should be happy that alot of people are talking about him and hes a hot topic ;D
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Just out of interest, why have you re-open this thread? And another on Paul on Frequently Asked Questions?
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Just out of interest, why have you re-open this thread? And another on Paul on Frequently Asked Questions?
who opened the tread? if it was me can you let me know how I did as I would love to know, dont no to much about the forum yet but have been here far to long in the last few days to try and learn, your help will be welcome.
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::) ;D
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::) ;D
I need to get on side with you m8, your hard work lol
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;)
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;)
lol