Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: paulchambers on August 17, 2004, 08:10:10 pm
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Going to tackle my problem coffee stain tomorrow would it be wise to get the customer to sign a disclaimer bearing in mind i have a carpet to clean for her and if i should use a disclaimer what should i put on it thanks
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sorry paul cant helpm you with this one ,
but maybe i can help you get a little more work!!!
i read from your numerous posts, you are finding it a little slow , well i certainly hope it does get better for you , and im sure it will,
but how do you find time to get work , with the amount of time you are on here , just an observation, not a crititisism, surly you could be out delivering leaflets, or canvassing
it really could help
regards geoff
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I leave in online as i'm on broadband i deliver leaflets everyday and sent over 300 letters in 4 months, Neil has a similar problem and only live about 10 miles away.
Its cornwall and the cornish minute the problem
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Hi Paul
Disclaimers are not really worth a lot, because once you tackle the problem it becomes yours, until your client is happy.
One of the phrases I use is 'I will attempt to remove the stain/spot to the best of my ability without causing further damage to the carpet/upholstery'. The phrase should say it all, and providing you have prequalified everything and 'educated' the client before the clean, you won't have to make 'excuses' afterwards.
Good luck
Paul P
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It is cornwall paul but plenty of other cc companys are making a living around here if they c an do so can we,
we just have to work smart not hard.
Neil ;)
COME ON !!!!
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Paul, My disclaimer is intended to put the client off from asking me to attempt spots/stains.
I know when a mark will not remove and why, THEY DO NOT. :o
How do you tell someone NO in their own house. Give disclaimer to sign and see the attitude change ;D
Email me and i will reply with a copy........it comes up too small if i paste it in here.( sales@strakercleaning.com)