Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: craigp on March 09, 2007, 08:10:45 pm
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2 months, 5 calls / emails, and they still not refunded me after sending me wrong parts,
there great!
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Hi,
2 months, 2 emails and 5 phone calls.
I still havent had a refund for the extra vac motor they sent me... which incidently was broken...lol
I agree, they are great. ::)
Graeme
Access Cleaning Solutions
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Hi all
fully agree with above.
davy
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hi lads got to agree with you orderd 2000.00 worth of gear from woodbridge.sent back a pump because i needed a water pressure booster kit instead.they were going to phone me back to tell me how much to take off or add to bill.still waiting i hope it is as long as you been waiting red.by the way they even sent it down over night to get me out of the sh.t .good old woodbridge
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Cost me three days work, put my truckmount in someone else's van , and couldn't be bothered to be even a little magnanimous.
Would only refund £950 of my £1000 deposit,so it call cost me £50 quid for the pleasure !
Top that one ;)
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emailed them for price/info on a pump, no reply in over a week.
People say their prices are the best, but so what if they won't talk to you or support you when you have.
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Hi,
who have you spoken to at woodbridge, if you email sales or info the email addresses are not working due to the website being updated and being re jigged so you can buy online.
if you email to Dan@wcsuk.com or Paul@wcsuk.com im sure you get an answer.
i personally try to answer every email i get, sometime i will admit people get missed out due to how busy we are.
if you want to send me an email i can try to sort it out for you.
thanks
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I went in there with a wand I had for a truckmount asked if I could upgrade the trigger valve as it wasnt powerful enough to take the new pressure.
They said no you will have to have a new wand.
I went to Alltec and Chris replaced it with a higher pressure valve no probs.
Last year I went in there as I was working locally with my Altec machine that was playing up, asked if they could look at it rather than go all the way to Royston.
They said 'No we dont work on cheap machines', if that sums up there attitude they wont be getting my work or buy their products, thats just a silly attitude to have, grow up Woodbridge and look after your customers and you might not get so much adverse publicity.
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Phoned woodbridge again today to sort out my bill and pay, they said Dan was with a customer and very busy. I am trying to pay a 2 grand bill. he will most probably phone me back tommorrow, so they must be busy not to phone me back today for payment.
As for service i find them not bad at all and their prices are normally unbeatable, also when your in the sh.t and need somthing urgent they bend over backwards to help, so if they are that bad why do people keep going back to use them time and time again.
The person that started this conversation about woodbridge also put a quote on here about the dolly birds at Alltec were brilliant and the non smilers at woodbridge were rubbish, but ended up buying a truck mount from Woodbridge so they cant be that bad can they.
Its funny how people say one thing on the website and another thing to peoples faces and also i think that when people help you when you self inflict a fault on your own machine (filling it up incorrectly !!!!! dirty water) i think the service is spot on and really you couldnt ask for more when you damage your own machine and they put it right.
Woodbridge get 10 out of 10 from me and im not biast, i speak as i find.
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You got the wrong fella mate
Im pretty sure your on about me with your last comments and it was Craig that started this topic ???
I aint even gonna start slagging anybody off on here, but Woodbridge i was expecting a call of you guys today that never came?
I know Dan's on here every day so try and sort my problem out please mate and give me a call.
Then i can come on here in a couple of days and tell everybody how great you all are ;D
I dont wanna be the next one on here slagging you of ;)
And just to clarify my previous comments
I do buisness with both Alltec and Woodbridge and they both have there good and bad points
You will get better service at Alltec (fact) but you will pay for it.
And you will get better prices at Woodbridge (fact) but imo they stretch therselves to much and need more staff, its great that you can buy something of them for a fraction of the price of other suppliers but its frustrating when you have a problem with it and theres nobody around to fix it.
Woodbridge are obviously doing well or they wouldnt allways be so busy and lets be honest price is allways gonna be a factor for most of us when buying equipment, all they need to do is get another technician working in there and get somebody handling there aftersales care and they would have it sorted.
If your having a large volume of sales then you have more equipment out there thats gona go wrong and/or need servicing so you need more technicians to service these things. Nobodys gona care if there television or microwave breaks down and they have to wait a week to get it fixed but these machines are our livleyhood we really need a one day turnaround when we break down else we aint eating or paying the mortgage that week. We cant afford to have our vans of the road for a week.
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But, wouldn't you want to pay a little extra to recieve the better service after all thats what we are telling our clients.
I have used both as well albeit Woodbridge many years ago so can not comment on their prices and service today as it relates to me but if I was them reading this on here, I would make it priority to sort out the response times and service issues pretty dam quick. No excuse to say I'm too busy, you don't want to hear that when your new machine has just broken down in Mrs Jones front room.
Carpet cleaners make big purchases with money they can some times ill afford to go into this business so service and reliability is everything, Alltec can't be faulted on this nor Solutions, Express or John Kelly etc , I f I was thinking about a new machine today or was new to the business and buying my first, whats been mentioned on here would help me in narrowing down my search.
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I find if I phone Woodbridge and speak to Dan,then I get what I want when I want it.
No probs here.
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The other thing I meant to put on was that I can never find any one with a better price ;)
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I am looking at a new machine went to the show just for that purpose.
The Alltec looks a good machine but how does it compare with a Woodbridge???
Thanks in advance.
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The alltec one the show is a monster :o :o something like 61 Hp, which is much more powerfull than Woodbridge truckmounts, cost you over 20 grand as well.
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imo you only need that power if your daul wanding alot (im assuming its a daul machine) other wise is it not wasted power? or more importantly fuel.
PS. thanks Woodbridge now sorted!!
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Craig it is primarily for dual wanding. The fuel doesnt matter too much as it is lpg. For £20,000 it still wont out heat or out peform mine. Best, Dave. But it is a monster...... For 20,000 I would want a clutch, brake, air, power windows in mine if you know what I mean........
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No not truckmount i am looking at a new portable.
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How many other suppliers reguarly get bad service reports on here ?
Says a lot if you ask me.
If only one person is capable of delivering a decent service (and thats debateable) in a company then be prepared to wait for any help you may require , post purchase.
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I can't comment too much as my original post was removed after a couple of hours but suffice to say i was all geared up for the fitting ,they gave me a date at their open day and when i called to confirm (having booked the time off) they just talked gaga ...eventually telling me the truckmount i had put down a £1000 deposit on was fitted into someone else's van (their words).I cancelled the order expecting a full refund.
So 3 days work £600 quid ,£50 quid out of my deposit (they stole) an almost wasted day out of my life at their open day was the sum total of what woodbridge did for me.
As luck would have it i actually met a prochem guy at their open day and contacted him about the blazer...it was fitted perfectly ,on time,and to date i've done 165 hours with it without one hitch. From reading other posts i think i would have been back and forth had i kept to my original plan.
I'm not bitter you understand ;) but after the way they spoke to my other half on the phone i will gladly take every opportunity to tell my story every time their name pops up ,,which is quite frequently :)
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As i wrote on here once before my comments were taken off aswell.
I had my T/M fitted 15 months ago ive done over a 1000 hrs on it with one fan belt snapping and a pressure water boosting kit being damaged by myself, a thermostat has just been replaced, woodbridge sent it down free of charge (even thou im out of warranty).
When i had my T/M fitted in Jan 06 the finance company messed up with payment and were not back to work untill the next day. This could have been very embarassing for myself but Woodbridge were very understanding and let me drive off home to the S/West with £13,000 + of their equipment in my van and unpaid for.
Would you let someone drive off with £13,000 + of your money only meeting them once before. (I DONT THINK SO)
I hope your Prochem is reliable as my Woodbridge has been so far with the hours used, I dont mean to be biast but i find it difficult to understand when people slag of Woodbridge constantly after i have had such a good service from them. As for Altec i have 2 proffessional plus and a millennium altec which were ok in their time but i have to say im glad i didnt buy their Steamway because they have dropped it and their customers too, as they are unable to get the parts for the machine now, So the service they supply is not that good afterall, ask the people with Steamway T/M's.
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hi all.
i understand if things go wrong you need it fixed straight away, who wouldnt.
we are very busy at the mo and it's not what you guys want to hear but unfortunatly we cant always drop other repairs to fit yours in, how would you feel if you had to wait for yours to be done and you found out we stopped repairing it to do someone elses.
we are however trying to get the balance right which is not easy and we do try to sort out problems as quick as we can.
as far as the original poster goes, maybe there was a mix up with your machine im not sure but i do know that at the time of your prochem fitting we had your truckmount here ready to go but you cancelled the order, im not slagging anyone off im just getting across what i know of the incident.
good luck this year guys
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have they got a site i cant seem to find it
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wcsuk.com
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Hi,
As one of the origional complainers about woodbridge, i must say that they have got thier act together recently. Maybe they were busier than usual? Maybe they had a few staff probs?
Alas, with the way they have sorted out our probs over recent weeks, im happy to report thay it seems they are on the mend. It took them a while, but at least they got it sorted.
In this regard, I withdraw my moan about them.
Thanks Woodbridge (even if it was a bit on the late side)
Graeme Thurston
Access Cleaning Solutions
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there new web sites loads better
prices seem good too, look at this taken from there site
SPEEDSTER EXTRACTION CLEANING MACHINE
Price: £198.79 (Excluding VAT at 17.5%)
The Speedster has been our biggest selling machine in 2006. It has Dual 3 Stage HP vacuum producing 200 CFM, Pump is a 450psi variable and its dimensions are 19 x 30x 48 and weighs 124 lbs.
must be best price in uk all have 5 please
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ok ok, so web site can be a pain in the ass, the site went down today and when it came back upt the price of the speedster was wrong but it made it onto hear so good advertising,lol.
anyway its all good again so come along and buy as much as you can,lol.
speedster price £2000 plus vat
cheaper for more. free blower at mo too.
come get some.
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Forget the Speedster, where's my waste tank shut off float?? :)
Phil
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Danny boy... Where's my pumptec vac bleed thingy with guage???
It's easily been 3 months AT LEAST!!!!
Alan Brooker
Aqualink
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What did you spend my fifty quid on ?
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If woodbridge have an Achilles Heel it's there customer service.
It's not the fact that they don't want to help but more of the fact that they have no real system in place for dealing with orders and ordering, some may say a victim of their own success.
I can remember Hydramster being a bit like that years ago but they have brilliant service now arguably the best but it only takes some internal organisation (ooer) and then you'll even have a complaints procedure in writting a black little folder tooked away somewhere!! :o
If I were working for Woodbridge I'd be thinking - we need to change this and this, not - they are having a knock again or perhaps we had another bad day, these things are coming about because you need a new system or a different order.
Shaun