Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: robbie14000 on February 17, 2007, 09:39:37 pm

Title: Collection Methods
Post by: robbie14000 on February 17, 2007, 09:39:37 pm

Hi All, I am after some advice.
Been in the game now for 3 years and I am finally at the full stage.
Got 3 workers and me.
Question : I don,t seem to get time to go out collecting and some cleints are poor at paying ( always doing van,scrims,writing letters).

How do you get payment out of clients without collecting.

I am in the middle of a letter to my clients saying I am going to leave addressed envelopes to return payment - does this work?

I also want to offer payment by the internet - is this easy to organise.?
Can someone please help before I pull my hair out (what I have left)

Getting a little pi**ed with it . Was going to write that if I did not recieve payment in 10 days we would cease their cleaning as I am turning alot of calls away for our services.

I am probably about 60% commercial now so I do get regular payments but would like it to be smoother (I turn up on time and they take 2 months to pay me -cannot be right.

Sorry for blowing up

Robbie -Clearshine -Harrogate

Title: Re: Collection Methods
Post by: supernova77 on February 17, 2007, 10:19:33 pm

Robbie,

I use NOCHEX for online payments. Take a look:

http://www.scs.uk.com/payments

Its easy to setup - Drop me an email if you need some help.

andy@scs.uk.com

Andy

Title: Re: Collection Methods
Post by: Majestic on February 17, 2007, 11:43:44 pm

I tried Nochex but found my customers would not use it so I got rid of it.
I now also use a SAE, most of the time it works fine . I clean there windows twice then leave a sae and if I have not had payment by  when I am due to clean again they dont get done .

Title: Re: Collection Methods
Post by: JM123 on February 17, 2007, 11:47:57 pm

I usually collect while working, if not then I will call back later as long as they are local - for the work I have thats a bit further from home I leave a sae.

Any jobs that don't pay up after the second clean I just send John and Errol round to see them ;)

Title: Re: Collection Methods
Post by: pylofm on February 18, 2007, 08:25:58 am

I ask that customers put the money into my account within 14 days for domestic and 28 days for commercial....I get the odd late payer but in general all are ok.

I have a handfull that like to pay cash but they pay me at the door as the deal is 'cash is fine but if not pay it into my account', this so far has proved very succesful. There is no setting up, after each clean my customers recieve a card with my details on it and again with the bank details....then it is upto them to do the rest.

Cheers
Dave.

Title: Re: Collection Methods
Post by: Biscute on February 18, 2007, 08:42:33 am

http://www.cleanitup.co.uk/smf/index.php?topic=32941.0

ther is info ther it is a tread i started a few weeks ago.

Title: Re: Collection Methods
Post by: robbie14000 on February 18, 2007, 08:25:26 pm

Thanks for the info guys.
I have over £4000 outstanding at the last count so going chasing this week but will set something up to start in March.

Andy,  when people pay by bank transfer do you get an email saying who (address) it is from
Thanks again Robbie

Title: Re: Collection Methods
Post by: Clive McDonald on February 18, 2007, 08:40:19 pm

I opened a business account at Abbey, it's free for ever.I can give my account number out without too many security worries.My plan was that as people use internet banking more they pay it straight in with some kind of id code/customer number.I am not any where near in your league though so haven't implemented it yet.

Title: Re: Collection Methods
Post by: gaza on February 18, 2007, 09:34:05 pm

just got a load on internet banking ,bbeen using chequue method for a few as well
both seem to work.

 gaza

Title: Re: Collection Methods
Post by: supernova77 on February 19, 2007, 12:34:42 am

Quote

Andy,  when people pay by bank transfer do you get an email saying who (address) it is from

Yes, if they pay by bank transfer they use the first line of their address as a payment reference.

Andy

Title: Re: Collection Methods
Post by: robbie14000 on February 19, 2007, 07:31:39 am

Thanks Andy I am definitely going down the internet banking route and cheques.
Regards Robbie

Title: Re: Collection Methods
Post by: ac_cleaning on February 19, 2007, 10:31:48 am

WE collect while working or leave sae if customer not in.