Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: neil 47 on August 01, 2004, 02:42:27 pm

Title: Could you just do this
Post by: neil 47 on August 01, 2004, 02:42:27 pm

How many of you go out to do a quote and get told "yes just this 12x12 carpet to do".
Is that all you want doing "yes thats all".
You then quote them a price, then on the day of the clean, just as your about finnished  I hear those words.
    "COULD YOU JUST DO THIS"
Drives me crazy as this happens on a regular basis.
Are they trying to get a cheap job or are they so impresed  
by the high quality of my workmanship that they want more doing.
How do you lads deal with this.


Neil   ??? ???    
 

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alltec 40+ cornwall just a new starter  

Title: Re: Could you just do this
Post by: paulchambers on August 01, 2004, 02:44:51 pm

Neil i would jump and down with joy when this happens to me, by the way i have a job on wednesday only one carpet 250 q ft

Title: Re: Could you just do this
Post by: paul@ctcs on August 01, 2004, 03:40:17 pm

Niel,

I know what you mean, it's only a problem to me if i have another job booked in with little  time to spare.If nothing else on i'll work it so any other jobs equate to my target of £30 per hour,in which case its all a bonus :)

Paul

Title: Re: Could you just do this
Post by: Dynafoam on August 01, 2004, 03:51:27 pm

Niel,

If it happens to be the last job of the day, and provided the request is made before I start packing away, I will do the extra.

In other circumstances (except when the additional work is minimal), I decline and make them aware that since a separate visit is required, the cost will be greater that it would have been had they pre-booked.

The majority of customers have, over the years, been educated to consider their requirements before phoning so this only arises with the (rare) first-timers.

John.

Title: Re: Could you just do this
Post by: strakercleaning on August 02, 2004, 02:51:10 am

I will be happy if it happens to me tomorrow, as i have job at the house of The Archbishop of Westminster  ;D
I wonder how many carpets he may want done, once i have finished upholstery  :o

Title: Re: Could you just do this
Post by: Mike Halliday on August 05, 2004, 07:17:31 pm

Why not turn it around, and ask when finishing

is there anything else you want doing

might turn a minimum price job into a nice earner, after all you're there and the machinary is all set up, an extra room will only take 15mins :)

Mike

Title: Re: Could you just do this
Post by: neil 47 on August 05, 2004, 08:04:28 pm

I,ll try that Mike thanks .

      Neil