Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: dunny19 on July 20, 2004, 11:01:35 pm
-
does anyone use anything similar, i am struggling on how to do a survey, can i buy the programme for this audit from someone, or compnay?
-
Dunny19
Bit lost with this one, are you referring to a video/cd showing how to conduct a audit? If so make sure it’s in English and not in American.
Or
Are you wanting a check list like seams, pile wear/distortion, stains etc?
Len
-
thanks for the reply len
i am reasonably new to cc, and would like to go in and do a survey, rather than price over the phone,i belive that "alltec or fastrack" offer a healthy home audit" and print it out on their laptop when they do a survey, i would like ot get hold of this computer programme,
however if you have any other details you can email on doing a survey it would be greatly appreciated
cheers len
-
Try www.ocibr.com lots of ideas and forms and things on here they are free to download you just need to share your marketing material for i think 3 months membership
-
cheers lee, having a look now
-
I find that site quoted a bit differcult to navigate around or is it just me
-
it is a bit of a weird site at first but once you have set your account up and been there a few times it is pretty easy the hardest part for me was sussing out how to send the material to share to gain access to the download area other than that i dont mind it at all
-
i agree paul, just tried to register, but still waiting for my email verification, shall try again later
-
lee , do you think i amlikely to come acrosss a computer programme that will do an audit? or do i have to join fastrack
-
Hi
You can set one up on Microsoft Excel.
Mark
-
Dunny19
Lee beat me to that one very good site.
Any chance of you filling in your profile, then I will help.
Good luck getting Alltec’s cd no chance me thinks, it costs cc £k’s to join.
Have you called in one of the franchise people in and noted how they do it, they also leave a copy with you, not very nice but I bet a few have!
Hope you have done some type of training in cc.
Paul it’s American what do you expect! One word suffice here but they make a drama of words, can’t wait to put them right next month.
Len
-
I have been thinking of the same thing if could see one i would write one on microsoft word and print it off in customes home with a laptop would be impressive
-
Paul
To be honest ......
Too much pratting about.
Apart ffrom all the usual stuff you carry in the house to do your "audit" you now have to lug in a lap top!!!
And the average client isnt intersted in all that and alot will say dont bother with the computer quote thing,
believe me, I got it from one of the horses mouths ;)
A few months ago I was using an electronic booking system using a hand held pc.
First couple of weeks it was novelty, (for me) after that it was a pain in the back side, transferring data to computer when i got home etc etc
Mark
PS
What you could do if you really want to pursue the Dust Mite thing is to send the client a"report" with your confirmation letter after booking.
-
True was thinking that customers just want the bottomline
I have a confirmation letter set up and also thank you letters
paul
-
len
i started 18mths ago, went on the prochem course, spent a year practising and following their guidlines, learnt a lot, but im only on the 2nd run of the ladder?
i agree paul, it would be impressive to go in with the laptop and printout how dirty they are, and how we can rectify it,
not a bad idea len, to invite a fastrack member round and take a closer look however i think the programme will be a liitle more involved than just trying to emulate it.
regards
dunny19
-
Dunny
If you want to know about the Audit and see it demoed go on a Discovery Day.
Mark
-
YEP I PLAN TO GO ON ONE SOON IN ROYSTON, BUT TO GET MY HANDS ON THIS WILL I HAVE TO SIGN UP TO A 4000 FASTRACK JOB., DIDNT REALISE THEY DEMO ITON DISCOVERY DAY.
-
I don't use the Lap top presentation all the time as I do alot of ' just come and clean it me' customers but when I do go and quote you are vertually guaranteed the job it looks so professional I have mine set at 43p per sqft. It's nothing special nicely set out gets you to ask specific questions and but above all else professional.
Shaun
Ps also very good aid at selling protector
-
SHAUN HOW MUCH CAN YOU BUY THE DISK FOR, AND IS IT ONLY FROM ALLTEC
CHEERS
-
Ask alltec I have no idea.
Shaun
-
SO WHERE DO YOU GET YOURS FROM SHAUN
-
I’m with Mark on this one but for the dust mite thing, not into scare mongering yes we all have dust mite but where is there main habitat not the lounge/hsl which is the core of our business, or am I wrong ???
Didn’t know fastract members were franchisees, regarding emulation the way I see fastrack is about selling your business to the customer no more no less, and I’m not knocking it.
If you want to go the whole hog in educating the prudential customer is get a Kirby/Vorwerk and give a demo use a black silk cloth then sell cc.
Len
-
LEN
I DONT FANCY THAT WAY OF SELLING WITH THE KIRBY, I WANT TO DO THE LAPTOP QUOTE,
-
Len
Mike ??? Mike?? Wheres Mike been posting on this topic?? :o :o
You been on them funny fAgs again lol
Mark
Blimey !!!!! Tried posting f ags and came out fAgs
Not gettin PC again are we hehehe
-
Think of what you are saying laptop quote put it into this scenario when a potential customer phone I take down the details of where the live, they then start giving me direction I say to them not a problem as I have a navigations system on my van they go quite, I can here there minds ticking how much more will he charge! What if I did not say anything and walked into there home and produced a laptop.
You have now answered you own question I want to do a laptop quote, what I suggest is pay the money and go down that road ???
Mark spell checker not working have amended sorry ;D
Len
-
I don't use the full presentation just the quote bit but it's just an aid for selling, I believe it's about £400 to buy if they sell it separately still.
I don't think I have ever NOT got a job with it so it's a good investment, I know a cc who has quoted and got full houses for £1000 but they were very large houses but he does not discount for anything, he is advertised as the ex bank manager on the alltec web site.
Shaun
-
CHEERS SHAUN
I WILL BE ONTO ALLTEC IN THE MORNING, 400 QUID SOUNDS OK, LET YOU KNOW WHAT THEY SAY TOMMOROOW,
THANKS AGAIN
-
just been on one of there discovery days and if you buy the healthy home presentation it is £747.00 plus vat on the documentation that i have hope this helps its the full version
-
malc
thats good info, what else did you learn, did they try and hard sell the fast track
-
dunny19
no not at all robert just out lined the benefits and then it was up to you, learn`t a few good tips after the course i put my prices up by 40% and winning more quotes so it was well worth the money am looking to go on the fast track in the near future has any body got any thoughts on the fast track programme any input would be good
cheers
malc
-
No Hard sell on the discovery day.
You come away with a manual that is crammed with ideas for your business.
If you use them then you will make more money.
With reference to Fast Track.
You have got to apply all the ideas for it to work.
I imagine its a lot of hard work, remember its not just the £3500 for the programme its all the other on going marketing costs plus a lot of time on your part.
If you have a partner / wife to help you then it would work because you really need help with the marketing side as you cannot clean and market "effectively" on your own.
Mark
-
Mark,
I think you have made a good point.
Regards
Ian
Who does your Web site, desiogn your leaflets etc,
-
On Healthy Home Audit I find that customer is not really interested in answering questions they just want their carpet cleaned.
However I gain information from observation and asking about children, dogs, birds, as I go round house or room I do not ask questions like a questionaire.
Then when i sit down work out qoute I might just say remind me , if there is a question I need answering that would influence the price.
Then I write out my recomendations
-
Ian
Leaflets etc etc
I do all the work and its very time consuming.
That was my point, if you have someone to do it for you you can really fly.
I had a lady doing some marjeting stuff for me with schools etc a couple of months back and it was amazing the amount of work that can be accomplished with 2 of you.
Mark
-
THats what I am doing at the moment designing another leaflet. before I start my tele canvas session for the week
-
Just a quickie b4 I pop out to my next job.
Spent an hour delivering leaflets yesterday.
Picked up 3 jobs.
I have recently changed my leaflet so now it had prices on (guide prices) and it seems to work better than one with no prices on.
Mark
-
Its exclusive to Fast Track members. You can use as much of it as you want to, from a quick simple quote right through to a very indepth detailed unique personalised cleaning prescription, with information back up on each conclusion.
I personally dont use mine much, due to most work being repeat and referal, however I know some guys who use theirs on every Audit and they do get much higher prices (much higher). The clean may be the same, but thats the end result. The better more professional the presentation the more the client will pay. Not everyone is interested, and some shy away as soon as they see the laptop, but these are not the likely type of client that the high charging CC is after and is in itself a good form of filter, leaving more time to be spent on the type of client who IS interested.
The usual comment being "Thats different". This is one of the main themes of Fast Track - SHOWING you are different.
Dave.
Dave.
-
When you go on holiday do you go on a no thrills airline?